QDM EXPERT EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

QDM EXPERT EXAM UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS

Question:
1. Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3
Nobody uses it 4 QDM applies to all functions and activities
Answer:
QDM applies to all functions and activities

Question:
2. The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
Answer:
$100 for the failure

Question:
3. The QDM Principle Measure, Measure, Measure involves measuring...
Answer:
failures, variation, and success

Question:
4. Which principle addresses waste reduction and/or elimination
Answer:
Optimize Business Performance

Question:
5. Which type of activity is the customer willing to pay for
Answer:
value-added activity

Question:
6. Which action does not embody the Be Scientific Principle
Answer:
Following your gut instinct

Question:
7. Which tool is used in a quality improvement project and states the business objectives
Answer:
QAT Charter

Question:
8. Which tool will help determine the scope of my project
Answer:
SIPOC

, Question:
9. What tool will help me gain insight into customer expectations
Answer:
Voice of Customer (VOC)

Question:
10. What tool helps link projects to strategic objectives regarding customer relationships
Answer:
Customer Corridor

Question:
11. You should always pilot your solution to ensure it performs as expected
Answer:
False

Question:
12. A diagram used to brainstorm causes of a failure and sort the causes into categories
Answer:
Fishbone

Question:
13. Way of brainstorming that helps to dig beyond initial observations of a problem's cause
Answer:
5 Whys

Question:
14. Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
control plan 3 Build understanding 4 Launch a full-scale implementation
Answer:
Build understandin

Question:
15. Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans
Answer:
Flow Chart

Question:
16. How much a measure deviates from the norm over time
Answer:
Variation

Question:
17. A graph that pictures the degree of variation in a process
Answer:
Run Chart