VIVINT SMART HOME PRO FINAL FULL
SOLUTION STUDY GUIDE
◉ Q: What partners do we use to finance the equipment?
Answer: Citizens and Fortiva
◉ Q: Why is VIVINT better? Them vs. Us
Answer: Upfront cost vs. finance
DIY vs. professional install
Phone call vs. 2 way voice
Multiple apps vs. one app
Price rises vs. lowers
3rd party drama vs. in house
Hardware vs. software
WiFi vs. cellular
Motion clips vs. continuous
Limited warranty vs. lifetime
◉ Q: What are the "Can We Pay Questions?"
Answer: 1. Are you the homeowner?
2. Do you consider yourselves vocal people?
,3. Would you use the system more when home, away, or both?
4. How often would you use this system? Weekly? Daily? Monthly?
5. If a friend asked you why you got vivint as opposed to ADT, Nest or
6. 6. Ring what would you say and why?
7. What are your 3 favorite devices or features in the system and
why?
8. Would you be okay leaving our vivint sign in the yard?
9. Is it okay we use your name as a positive reference in the
neighborhood?
10. Would you have any problems working with our techs schedule
to get the best deal?
◉ Q: How do you help a customer get a new sign
Answer: Email:
◉ Q: If a customer is having trouble with system, who should they
contact?
Answer: Customer loyalty 877.275.0177
Or
Visit our live chat @ VIVINT.com
◉ Q: If customer is in need of immediate attention or you need help
saving an account from canceling, who should you contact?
, Answer: Email and explain the situation. Be sure to
include customers name and account number.
◉ Q: What are good ways to build rapport with customers?
Answer: 1. Use customers name, a lot
2. Compliment something about them or home
3. Find common ground
4. Match & mirror mannerisms and speech
◉ Q: Which homes should you first talk to when starting a new area?
Answer: Existing VIVINT customers. Make sure their satisfied with
their service and ask for a post on the neighborhood page
◉ Q: What's the fastest way to succeed in this job?
Answer: Work all the hours, train with people who are selling
consistently, and maintain a positive attitude No Matter What.
◉ Q: In what correct order should you prospect houses? (Who
should you talk to first and then save for last)
Answer: - 2 cars + alarm sign
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
SOLUTION STUDY GUIDE
◉ Q: What partners do we use to finance the equipment?
Answer: Citizens and Fortiva
◉ Q: Why is VIVINT better? Them vs. Us
Answer: Upfront cost vs. finance
DIY vs. professional install
Phone call vs. 2 way voice
Multiple apps vs. one app
Price rises vs. lowers
3rd party drama vs. in house
Hardware vs. software
WiFi vs. cellular
Motion clips vs. continuous
Limited warranty vs. lifetime
◉ Q: What are the "Can We Pay Questions?"
Answer: 1. Are you the homeowner?
2. Do you consider yourselves vocal people?
,3. Would you use the system more when home, away, or both?
4. How often would you use this system? Weekly? Daily? Monthly?
5. If a friend asked you why you got vivint as opposed to ADT, Nest or
6. 6. Ring what would you say and why?
7. What are your 3 favorite devices or features in the system and
why?
8. Would you be okay leaving our vivint sign in the yard?
9. Is it okay we use your name as a positive reference in the
neighborhood?
10. Would you have any problems working with our techs schedule
to get the best deal?
◉ Q: How do you help a customer get a new sign
Answer: Email:
◉ Q: If a customer is having trouble with system, who should they
contact?
Answer: Customer loyalty 877.275.0177
Or
Visit our live chat @ VIVINT.com
◉ Q: If customer is in need of immediate attention or you need help
saving an account from canceling, who should you contact?
, Answer: Email and explain the situation. Be sure to
include customers name and account number.
◉ Q: What are good ways to build rapport with customers?
Answer: 1. Use customers name, a lot
2. Compliment something about them or home
3. Find common ground
4. Match & mirror mannerisms and speech
◉ Q: Which homes should you first talk to when starting a new area?
Answer: Existing VIVINT customers. Make sure their satisfied with
their service and ask for a post on the neighborhood page
◉ Q: What's the fastest way to succeed in this job?
Answer: Work all the hours, train with people who are selling
consistently, and maintain a positive attitude No Matter What.
◉ Q: In what correct order should you prospect houses? (Who
should you talk to first and then save for last)
Answer: - 2 cars + alarm sign
- 1 car + alarm sign
- 2 cars + no sign
- 1 car + no sign
