Organization Development, 6th Edition
Combined Instructor Test Bank — All Chapters
Compiled from Blackboard test-bank chapter files (Chapters 1–16). Correct answers are shown in green;
essay questions include the sample response where provided.
,Table of Contents
Chapter 1 — 53 questions
Chapter 2 — 55 questions
Chapter 3 — 55 questions
Chapter 4 — 55 questions
Chapter 5 — 55 questions
Chapter 6 — 55 questions
Chapter 7 — 55 questions
Chapter 8 — 55 questions
Chapter 9 — 55 questions
Chapter 10 — 56 questions
Chapter 11 — 55 questions
Chapter 12 — 61 questions
Chapter 13 — 55 questions
Chapter 14 — 55 questions
Chapter 15 — 55 questions
Chapter 16 — 55 questions
Total: 885 questions
,Chapter 1
1. Which is a feature of organization development (OD)?
Multiple Choice
■ a. unplanned process
■ b. department based
✓ c. increase effectiveness
■ d. managed by employees
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is
______.
Multiple Choice
✓ a. organizational effectiveness
■ b. a full toolkit for OD practitioners to use
■ c. a set of core values
■ d. management consulting
3. Which of the following is considered the backdrop and purpose of organization
development?
Multiple Choice
■ a. training
■ b. consulting
✓ c. change
■ d. participation
4. Which of the following are developed by OD practitioners so that change can be
developed and integrated into the organization’s functioning?
Multiple Choice
■ a. toolkits
■ b. needs analyses
■ c. change agents
✓ d. interventions
5. Because change is inevitable, leaders must adapt to which type of organizational
structure?
Multiple Choice
■ a. flat
■ b. hierarchical
■ c. line
✓ d. matrix
6. Which is true of organizational change?
Multiple Choice
■ a. It should be avoided until absolutely necessary.
✓ b. It should be strategically embraced.
■ c. It negatively affects organizational culture.
, ■ d. It is only relevant to certain industries.
7. Which describes the concept of organization development?
Multiple Choice
■ a. addressing employee participation in the public sector
■ b. emphasizing team development
■ c. coaching senior management
✓ d. the handling of specific changes
8. Which was discovered by the public sector employee surveys?
Multiple Choice
✓ a. Employees felt left out of business choices.
■ b. Employee engagement was higher than had been expected.
■ c. Very few employees completed the surveys.
■ d. The organizational culture was based on open communication.
9. As a result of increased participation in the public sector, ______.
Multiple Choice
✓ a. people were more likely to accept changes
■ b. quality of communication decreased
■ c. access to training and development decreased
■ d. relationships with supervisors remained the same
10. Which was an identified goal of Vodaphone?
Multiple Choice
■ a. reduce employee accountability
■ b. maintain current organizational culture
✓ c. encourage innovation
■ d. continue the low level of industry competition
11. At Vodaphone, the company wanted to encourage a culture of ______ that made their
own decisions and shared learning and development, speed, and accountability.
Multiple Choice
✓ a. confident employees
■ b. office politics
■ c. top-down management
■ d. commanding authority
12. How did Vodaphone encourage organizational change?
Multiple Choice
■ a. by embracing new hiring practices
■ b. by eliminating performance reviews
■ c. by decreasing accountability
✓ d. by focusing on skills training
13. Which Vodaphone employee would be most likely to work with a professional coach?
Multiple Choice
Combined Instructor Test Bank — All Chapters
Compiled from Blackboard test-bank chapter files (Chapters 1–16). Correct answers are shown in green;
essay questions include the sample response where provided.
,Table of Contents
Chapter 1 — 53 questions
Chapter 2 — 55 questions
Chapter 3 — 55 questions
Chapter 4 — 55 questions
Chapter 5 — 55 questions
Chapter 6 — 55 questions
Chapter 7 — 55 questions
Chapter 8 — 55 questions
Chapter 9 — 55 questions
Chapter 10 — 56 questions
Chapter 11 — 55 questions
Chapter 12 — 61 questions
Chapter 13 — 55 questions
Chapter 14 — 55 questions
Chapter 15 — 55 questions
Chapter 16 — 55 questions
Total: 885 questions
,Chapter 1
1. Which is a feature of organization development (OD)?
Multiple Choice
■ a. unplanned process
■ b. department based
✓ c. increase effectiveness
■ d. managed by employees
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is
______.
Multiple Choice
✓ a. organizational effectiveness
■ b. a full toolkit for OD practitioners to use
■ c. a set of core values
■ d. management consulting
3. Which of the following is considered the backdrop and purpose of organization
development?
Multiple Choice
■ a. training
■ b. consulting
✓ c. change
■ d. participation
4. Which of the following are developed by OD practitioners so that change can be
developed and integrated into the organization’s functioning?
Multiple Choice
■ a. toolkits
■ b. needs analyses
■ c. change agents
✓ d. interventions
5. Because change is inevitable, leaders must adapt to which type of organizational
structure?
Multiple Choice
■ a. flat
■ b. hierarchical
■ c. line
✓ d. matrix
6. Which is true of organizational change?
Multiple Choice
■ a. It should be avoided until absolutely necessary.
✓ b. It should be strategically embraced.
■ c. It negatively affects organizational culture.
, ■ d. It is only relevant to certain industries.
7. Which describes the concept of organization development?
Multiple Choice
■ a. addressing employee participation in the public sector
■ b. emphasizing team development
■ c. coaching senior management
✓ d. the handling of specific changes
8. Which was discovered by the public sector employee surveys?
Multiple Choice
✓ a. Employees felt left out of business choices.
■ b. Employee engagement was higher than had been expected.
■ c. Very few employees completed the surveys.
■ d. The organizational culture was based on open communication.
9. As a result of increased participation in the public sector, ______.
Multiple Choice
✓ a. people were more likely to accept changes
■ b. quality of communication decreased
■ c. access to training and development decreased
■ d. relationships with supervisors remained the same
10. Which was an identified goal of Vodaphone?
Multiple Choice
■ a. reduce employee accountability
■ b. maintain current organizational culture
✓ c. encourage innovation
■ d. continue the low level of industry competition
11. At Vodaphone, the company wanted to encourage a culture of ______ that made their
own decisions and shared learning and development, speed, and accountability.
Multiple Choice
✓ a. confident employees
■ b. office politics
■ c. top-down management
■ d. commanding authority
12. How did Vodaphone encourage organizational change?
Multiple Choice
■ a. by embracing new hiring practices
■ b. by eliminating performance reviews
■ c. by decreasing accountability
✓ d. by focusing on skills training
13. Which Vodaphone employee would be most likely to work with a professional coach?
Multiple Choice
