UF MAN 3025 LATEST EXAMS SCRIPT QUESTIONS
AND ANSWERS SURE A+
✔✔role - ✔✔is a socially determined expectation of how an individual should behave in
a specific position
✔✔Task roles - ✔✔consist of behavior that concentrates on completing the teams
assigned tasks
✔✔Maintenance roles - ✔✔consist of behavior that fosters constructive relationships
among team members and ensures that each team member contributes
✔✔Norms - ✔✔are general guidelines or rules of behavior followed by most group or
team members
✔✔Conflict - ✔✔is a process in which one party perceives that its interests are being
opposed or negatively affected by another party
✔✔Functional conflict - ✔✔benefits the main purposes of the organization and serves
its interests. Manager might not want to reduce feels of constructive conflict because it
can benefit the organization
, ✔✔Dysfunctional conflict - ✔✔is conflict that hinders the organizations performance or
threatens its interest. Try to reduce this conflict
✔✔Three sources of conflict - ✔✔Personality conflict, intergroup conflict, multicultural
conflict
✔✔Personality conflict - ✔✔is interpersonal opposition based on personal dislike,
disagreement, or differing decision making styles
✔✔Intergroup conflict - ✔✔occurs when cohesiveness turns into a "we vs. them"
mindset
✔✔Multicultural conflict - ✔✔are clashed between cultures
✔✔Five Conflict Handling styles - ✔✔Avoiding, accommodating, forcing, compromising,
collaborating
✔✔Avoiding - ✔✔ignoring a conflict in the hope that it will go away
✔✔Accommodating - ✔✔giving in to the desires of the other party
✔✔Forcing - ✔✔Using formal authority to order an outcome
✔✔Compromising - ✔✔Bother parties give up something to gain something they "meet
in the middle "
✔✔Collaborating - ✔✔Working together to devise win-win solutions
✔✔Stimulating Constructie Conflict - ✔✔Spurring competition among employees,
change organizations culture and procedures, use an outsider perspective, use
programmed conflict
✔✔Motivation - ✔✔the psychological process that arouse and direct goal-oriented
behavior
✔✔Extrinsic rewards - ✔✔is the payoff, such as money, a person receives from others
for performing a particular task
✔✔Intrinsic rewards - ✔✔is the satisfaction a person receives from performing the
particular task itself
✔✔The importance of motivation - ✔✔It attracts prospective workers to join the
organization and keeps talented workers in the organization, it reduces absenteeism
AND ANSWERS SURE A+
✔✔role - ✔✔is a socially determined expectation of how an individual should behave in
a specific position
✔✔Task roles - ✔✔consist of behavior that concentrates on completing the teams
assigned tasks
✔✔Maintenance roles - ✔✔consist of behavior that fosters constructive relationships
among team members and ensures that each team member contributes
✔✔Norms - ✔✔are general guidelines or rules of behavior followed by most group or
team members
✔✔Conflict - ✔✔is a process in which one party perceives that its interests are being
opposed or negatively affected by another party
✔✔Functional conflict - ✔✔benefits the main purposes of the organization and serves
its interests. Manager might not want to reduce feels of constructive conflict because it
can benefit the organization
, ✔✔Dysfunctional conflict - ✔✔is conflict that hinders the organizations performance or
threatens its interest. Try to reduce this conflict
✔✔Three sources of conflict - ✔✔Personality conflict, intergroup conflict, multicultural
conflict
✔✔Personality conflict - ✔✔is interpersonal opposition based on personal dislike,
disagreement, or differing decision making styles
✔✔Intergroup conflict - ✔✔occurs when cohesiveness turns into a "we vs. them"
mindset
✔✔Multicultural conflict - ✔✔are clashed between cultures
✔✔Five Conflict Handling styles - ✔✔Avoiding, accommodating, forcing, compromising,
collaborating
✔✔Avoiding - ✔✔ignoring a conflict in the hope that it will go away
✔✔Accommodating - ✔✔giving in to the desires of the other party
✔✔Forcing - ✔✔Using formal authority to order an outcome
✔✔Compromising - ✔✔Bother parties give up something to gain something they "meet
in the middle "
✔✔Collaborating - ✔✔Working together to devise win-win solutions
✔✔Stimulating Constructie Conflict - ✔✔Spurring competition among employees,
change organizations culture and procedures, use an outsider perspective, use
programmed conflict
✔✔Motivation - ✔✔the psychological process that arouse and direct goal-oriented
behavior
✔✔Extrinsic rewards - ✔✔is the payoff, such as money, a person receives from others
for performing a particular task
✔✔Intrinsic rewards - ✔✔is the satisfaction a person receives from performing the
particular task itself
✔✔The importance of motivation - ✔✔It attracts prospective workers to join the
organization and keeps talented workers in the organization, it reduces absenteeism
