UF MAN 3025 LATEST EXAMS TEST PAPER
QUESTIONS AND ANSWERS SURE A+
✔✔Classical Viewpoint - ✔✔In the historical perspective, the viewpoint that emphasizes
finding ways to manage work more efficiently; it has two branches-scientific
management and administrative management
✔✔Scientific management - ✔✔Management approach that emphasizes the scientific
study of work methods to improve the productivity of individual workers
✔✔Administrative management - ✔✔Management concerned with managing the total
organization
✔✔Behavioral Viewpoint - ✔✔Emphasizes the importance of understanding behavior
and of motivating toward achievement.
✔✔Hawthorne Effect - ✔✔Employees work harder if they receive added attention, if
they think managers care about their welfare, and if supervisors pay special attention to
them.
✔✔Human relations movement - ✔✔The movement that proposed that better human
relations could increase worker productivity
,✔✔Behavioral Science - ✔✔Relies on scientific research of developing theories about
human behavior that can be used to provide practical tools for managers.
✔✔Quantitative Management - ✔✔The application to management of quantitative
techniques, such as statistics or computer simulations; it has two branches-
management science and operations management
✔✔Management Science - ✔✔Sometimes called operations research; branch of
quantitative management; focuses on using mathematics to aid in problem solving and
decision making
✔✔Operations management - ✔✔A branch of quantitative management; focuses on
managing the production and delivery of an organization's products or services more
effectively
✔✔Feedback - ✔✔Information about the reaction of the environment to the output that
affects the inputs
✔✔Inputs - ✔✔the people, money, information, equipment, and materials required to
produce an organization's goods or services
✔✔Outputs - ✔✔the products, services, profits, losses, employee satisfaction or
discontent, and the like that are produced by the organization
✔✔Transformational Processes - ✔✔An organization's capabilities in management,
internal processes, and technology that are applied to converting inputs into outputs.
The main activity of the organization is to transform inputs into outputs.
✔✔Complexity Theory - ✔✔the study of how order and pattern arise from very
complicated, apparently chaotic systems
✔✔Synergy - ✔✔Situation in which the economic value of separate, related businesses
under one ownership and management is greater together than the businesses are
worth separately
✔✔Systems viewpoint - ✔✔The contemporary perspective that regards the organization
as a system of interrelated parts
✔✔Contingency Viewpoint - ✔✔Contemporary perspective with the belief that a
manager's approach should vary according to the individual and the environmental
situation
✔✔Evidence based management - ✔✔Translation of principles based on best evidence
into organizational practice, bringing rationality to the decision making process. The
, basic staps are: Make observations and gather facts, propose a possible explanation or
solution based on those facts, develop a prediction based on those facts, test the
prediction under controlled conditions Jeffrey Pfeffer Robert Sutton
✔✔DFSS - ✔✔Design for Six Sigma; process that managers use to design new six
sigma products or processes
✔✔DFSS ? - ✔✔Define, Measure, Analyze, Improve, Control; series of steps intended
to improve existing processes
✔✔Social Audit - ✔✔a systematic assessment of a company's performance in
implementing socially responsible programs, often based on predefined goals
✔✔Triple bottom line - ✔✔Represents people, planet, and profit (the 3 Ps)
Measures an organization's social, environmental, and financial performance
✔✔Stakeholders - ✔✔People whose interests are affected by an organizations
activities. Process is: Identify the key stakeholders in your business, determine each
stakeholders power, influence, and interest in the company, determine the most
important stakeholder, create a stakeholder map and plan your communication with key
stakeholders.
✔✔Internal Stakeholders - ✔✔employees, owners, board of directors
✔✔Task Environment - ✔✔Groups that present managers with daily tasks to handle
customers, competitors, supplies, distributors, strategic allies, employee organizations,
local communities, financial institutions, government regulators, special-interest groups,
and mass media
✔✔Strategic allies - ✔✔describes the relationship of two organizations who join forces
to achieve advantages neither can perform as well alone
✔✔Clawbacks - ✔✔rescinding the tax breaks when firms don't deliver promised jobs
✔✔Crowdfunding - ✔✔raising money for a project or venture by obtaining many small
amounts of money from many people
✔✔Venture Capital - ✔✔money provided by investors to start-up firms and small
businesses with high risk but perceived long-term growth potential, in return for an
ownership stake
✔✔Government Regulators - ✔✔regulatory agencies that establish ground rules under
which organizations may operate
QUESTIONS AND ANSWERS SURE A+
✔✔Classical Viewpoint - ✔✔In the historical perspective, the viewpoint that emphasizes
finding ways to manage work more efficiently; it has two branches-scientific
management and administrative management
✔✔Scientific management - ✔✔Management approach that emphasizes the scientific
study of work methods to improve the productivity of individual workers
✔✔Administrative management - ✔✔Management concerned with managing the total
organization
✔✔Behavioral Viewpoint - ✔✔Emphasizes the importance of understanding behavior
and of motivating toward achievement.
✔✔Hawthorne Effect - ✔✔Employees work harder if they receive added attention, if
they think managers care about their welfare, and if supervisors pay special attention to
them.
✔✔Human relations movement - ✔✔The movement that proposed that better human
relations could increase worker productivity
,✔✔Behavioral Science - ✔✔Relies on scientific research of developing theories about
human behavior that can be used to provide practical tools for managers.
✔✔Quantitative Management - ✔✔The application to management of quantitative
techniques, such as statistics or computer simulations; it has two branches-
management science and operations management
✔✔Management Science - ✔✔Sometimes called operations research; branch of
quantitative management; focuses on using mathematics to aid in problem solving and
decision making
✔✔Operations management - ✔✔A branch of quantitative management; focuses on
managing the production and delivery of an organization's products or services more
effectively
✔✔Feedback - ✔✔Information about the reaction of the environment to the output that
affects the inputs
✔✔Inputs - ✔✔the people, money, information, equipment, and materials required to
produce an organization's goods or services
✔✔Outputs - ✔✔the products, services, profits, losses, employee satisfaction or
discontent, and the like that are produced by the organization
✔✔Transformational Processes - ✔✔An organization's capabilities in management,
internal processes, and technology that are applied to converting inputs into outputs.
The main activity of the organization is to transform inputs into outputs.
✔✔Complexity Theory - ✔✔the study of how order and pattern arise from very
complicated, apparently chaotic systems
✔✔Synergy - ✔✔Situation in which the economic value of separate, related businesses
under one ownership and management is greater together than the businesses are
worth separately
✔✔Systems viewpoint - ✔✔The contemporary perspective that regards the organization
as a system of interrelated parts
✔✔Contingency Viewpoint - ✔✔Contemporary perspective with the belief that a
manager's approach should vary according to the individual and the environmental
situation
✔✔Evidence based management - ✔✔Translation of principles based on best evidence
into organizational practice, bringing rationality to the decision making process. The
, basic staps are: Make observations and gather facts, propose a possible explanation or
solution based on those facts, develop a prediction based on those facts, test the
prediction under controlled conditions Jeffrey Pfeffer Robert Sutton
✔✔DFSS - ✔✔Design for Six Sigma; process that managers use to design new six
sigma products or processes
✔✔DFSS ? - ✔✔Define, Measure, Analyze, Improve, Control; series of steps intended
to improve existing processes
✔✔Social Audit - ✔✔a systematic assessment of a company's performance in
implementing socially responsible programs, often based on predefined goals
✔✔Triple bottom line - ✔✔Represents people, planet, and profit (the 3 Ps)
Measures an organization's social, environmental, and financial performance
✔✔Stakeholders - ✔✔People whose interests are affected by an organizations
activities. Process is: Identify the key stakeholders in your business, determine each
stakeholders power, influence, and interest in the company, determine the most
important stakeholder, create a stakeholder map and plan your communication with key
stakeholders.
✔✔Internal Stakeholders - ✔✔employees, owners, board of directors
✔✔Task Environment - ✔✔Groups that present managers with daily tasks to handle
customers, competitors, supplies, distributors, strategic allies, employee organizations,
local communities, financial institutions, government regulators, special-interest groups,
and mass media
✔✔Strategic allies - ✔✔describes the relationship of two organizations who join forces
to achieve advantages neither can perform as well alone
✔✔Clawbacks - ✔✔rescinding the tax breaks when firms don't deliver promised jobs
✔✔Crowdfunding - ✔✔raising money for a project or venture by obtaining many small
amounts of money from many people
✔✔Venture Capital - ✔✔money provided by investors to start-up firms and small
businesses with high risk but perceived long-term growth potential, in return for an
ownership stake
✔✔Government Regulators - ✔✔regulatory agencies that establish ground rules under
which organizations may operate
