NBHWC COMPLETE EXAMINATION TEST
QUESTIONS WITH VERIFIED SOLUTIONS
●● Qualities of an authentic + nurturing coaching relationship
Answer: 1. Co-constructed
2. Encouraging, compassionate, caring
3. Authentic inquiry + reflections
●● How to develop an authentic + nurturing coaching relationship
Answer: 1. Communicating genuine confidence in client's success
2. Keeping the focus on what the client wants (vs. what they do not
want--approach motivation vs avoidance motivation)
3. Listening for the client's needs
4. Telling the truth, using courage + kindness
5. listening to your intuition
●● unconditional positive regard
Answer: being completely accepting towards another person, without
reservations -Carl Rogers (meeting them where they are)
●● Coaching program guidelines
,Answer: Phase 1: Prospect stage (welcome, intro coaching, payment +
fees)
Phase 2: Program Startup (COACHING AGREEMENT, expectations,
prepare, explore assessments, 3 mo goals, vision, action plan)
Phase 3: Ongoing coaching program
Phase 4: Coaching Program Close (explore reasons why, reflect +
encourage, express gratitude)
●● Establishing trust + rapport
Answer: Requires: holding unconditional positive regard, showing
empathy, being a humble role model, slowing down, under-promise +
over-deliver, allow client to find answers, maintain confidentiality, be
authentic
●● Flow of Initial Coaching Session
Answer: 1. Welcome and thank you.
2. Thank client for completing assessment.
3. Introduce yourself.
4. Review Session Agenda and get agreement
5. Explain coaching
6. Talk through confidentiality
7. Record keeping
8. Establish Coaching Contract
,●● The Coach Model is to....
Answer: Inspire and Advocate
●● Design Thinking
Answer: Coach honors the principles of design that rely on: empathy,
optimism, Collaboration, Experimentalism
●● Time Management in the 1st coaching session
Answer: 1/3 of the foundation session should be devoted to addressing
each of the topics **order can be adapted to your preference**
●● Wheel of life
Answer: the intent is to gain awareness and to eventually move into the
direction of a more balanced wheel instead of a jagged one
●● Awareness Coaching (TMSA)
Answer: Thanks
Motivation
Successes + Strength
Assessment
●● Wellness Vision
, Answer: Beginning of the coaching process; what they want it to look
like (Write it, visualize it, or speak it)
**complete in the present tense using I AM statements**
●● Identifying the Gap
Answer: Decisional Balance! Where are they vs where do they want to
be. What are the costs of changing + what are the benefits of changing
●● Time Management of a 30 min session
Answer: Session Opening - 7% (2 minutes)
Weekly Goal Review - 20% (6 minutes)
3 Month Goal Review - 7% (2 minutes)
Generative Moment - 40% (12 minutes)
Goal Setting - 20% (6 minutes)
Session Close - 6% (2 minutes)
●● Mindful Listening
Answer: Noted as the most important of all coaching skills
●● Weekly Goal Review
Answer: -Start with the positive!
-Address challenges and stay away from judgement
-Be the Ally not the Adversary1
QUESTIONS WITH VERIFIED SOLUTIONS
●● Qualities of an authentic + nurturing coaching relationship
Answer: 1. Co-constructed
2. Encouraging, compassionate, caring
3. Authentic inquiry + reflections
●● How to develop an authentic + nurturing coaching relationship
Answer: 1. Communicating genuine confidence in client's success
2. Keeping the focus on what the client wants (vs. what they do not
want--approach motivation vs avoidance motivation)
3. Listening for the client's needs
4. Telling the truth, using courage + kindness
5. listening to your intuition
●● unconditional positive regard
Answer: being completely accepting towards another person, without
reservations -Carl Rogers (meeting them where they are)
●● Coaching program guidelines
,Answer: Phase 1: Prospect stage (welcome, intro coaching, payment +
fees)
Phase 2: Program Startup (COACHING AGREEMENT, expectations,
prepare, explore assessments, 3 mo goals, vision, action plan)
Phase 3: Ongoing coaching program
Phase 4: Coaching Program Close (explore reasons why, reflect +
encourage, express gratitude)
●● Establishing trust + rapport
Answer: Requires: holding unconditional positive regard, showing
empathy, being a humble role model, slowing down, under-promise +
over-deliver, allow client to find answers, maintain confidentiality, be
authentic
●● Flow of Initial Coaching Session
Answer: 1. Welcome and thank you.
2. Thank client for completing assessment.
3. Introduce yourself.
4. Review Session Agenda and get agreement
5. Explain coaching
6. Talk through confidentiality
7. Record keeping
8. Establish Coaching Contract
,●● The Coach Model is to....
Answer: Inspire and Advocate
●● Design Thinking
Answer: Coach honors the principles of design that rely on: empathy,
optimism, Collaboration, Experimentalism
●● Time Management in the 1st coaching session
Answer: 1/3 of the foundation session should be devoted to addressing
each of the topics **order can be adapted to your preference**
●● Wheel of life
Answer: the intent is to gain awareness and to eventually move into the
direction of a more balanced wheel instead of a jagged one
●● Awareness Coaching (TMSA)
Answer: Thanks
Motivation
Successes + Strength
Assessment
●● Wellness Vision
, Answer: Beginning of the coaching process; what they want it to look
like (Write it, visualize it, or speak it)
**complete in the present tense using I AM statements**
●● Identifying the Gap
Answer: Decisional Balance! Where are they vs where do they want to
be. What are the costs of changing + what are the benefits of changing
●● Time Management of a 30 min session
Answer: Session Opening - 7% (2 minutes)
Weekly Goal Review - 20% (6 minutes)
3 Month Goal Review - 7% (2 minutes)
Generative Moment - 40% (12 minutes)
Goal Setting - 20% (6 minutes)
Session Close - 6% (2 minutes)
●● Mindful Listening
Answer: Noted as the most important of all coaching skills
●● Weekly Goal Review
Answer: -Start with the positive!
-Address challenges and stay away from judgement
-Be the Ally not the Adversary1
