DECA HOSPITALITY AND TOURISM
COMPLETE EXAMINATION TEST
QUESTIONS WITH VERIFIED SOLUTIONS
●● When an agent legally acts in the best interests of his/ her client, the
agent is establishing a(n) ______ relationship.
Answer: Fiduciary.
●● Which of the following is one of the rights of customers in the travel
and tourism industry:
Answer: To be informed about a destination's social conditions.
●● Kathy's once-booming traditional brick-and-mortar travel agency is
financially struggling. For many years, the majority of Kathy's revenue
came from commissions on airline tickets sales. Now, though, most of
Kathy's clients purchase their online instead of from her travel agency.
These clients can purchase tickets directly from the airlines or through
online travel agencies like Priceline or Expedia. Oftentimes, the tickets
that they purchase online are less expensive than the tickets that Kathy
offers. This is an example of..
Answer: Disintermediation
●● One way that a manufacturer can foster positive relationships with its
channel members is by
,Answer: providing training programs.
●● What should employees be willing to accept when defending their
ideas objectively?
Answer: Critical feedback
●● Why do businesses often make it possible for employees to meet
during work time and participate in group discussions?
Answer: To share many different opinions
●● An accounts-receivable employee monitors delinquents accounts by
placing them into three folders- 30 days past due, 60 days past due, and
90 days past due. How has the employee organized the information?
Answer: Time
●● Which of the following is a guideline for writing clear instructions
for your coworkers:
Answer: Understanding the process you are explaining.
●● A transmittal letter is a business letter whose purpose is to
Answer: accompany other written material
,●● When writing informational messages, business employees should
explain the situation and include sufficient data for the recipient to be
able to
Answer: Make a decision
●● What type of simple report might a buyer for a business prepare in
order to periodically inform other departments about the status of
scheduled deliveries?
Answer: Progess
●● It is appropriate for a participant to ask questions during a staff
meeting when
Answer: she/ he needs a point clarified
●● You have a customer- service mindset if you believe that your
customer are your
Answer: employers
●● In order to interpret business policies to customers, salespeople must
Answer: understand the business's policies
●● A business exhibits ethical behavior in customer relationship
management by implementing policies that
Answer: protect its customers' privacy
, ●● An individual books a hotel reservation on an Internet web site. This
is an example of
Answer: Place
●● Which of the following situations involves finding another source of
a limited natural resource:
Answer: Searching for oil on the ocean floor
●● What economic activity examines how money payments are divided
between resource owners and producers?
Answer: Distribution
●● Which of the following describes the services offered by trade
industries:
Answer: They may be limited or full line
●● You pay Burger King for the right to set up a location in Barcelona
under the corporate headquarters' guidance and regulations. This is an
example of
Answer: Franchising
●● One of the benefits of competition to consumers is that competition
encourages
COMPLETE EXAMINATION TEST
QUESTIONS WITH VERIFIED SOLUTIONS
●● When an agent legally acts in the best interests of his/ her client, the
agent is establishing a(n) ______ relationship.
Answer: Fiduciary.
●● Which of the following is one of the rights of customers in the travel
and tourism industry:
Answer: To be informed about a destination's social conditions.
●● Kathy's once-booming traditional brick-and-mortar travel agency is
financially struggling. For many years, the majority of Kathy's revenue
came from commissions on airline tickets sales. Now, though, most of
Kathy's clients purchase their online instead of from her travel agency.
These clients can purchase tickets directly from the airlines or through
online travel agencies like Priceline or Expedia. Oftentimes, the tickets
that they purchase online are less expensive than the tickets that Kathy
offers. This is an example of..
Answer: Disintermediation
●● One way that a manufacturer can foster positive relationships with its
channel members is by
,Answer: providing training programs.
●● What should employees be willing to accept when defending their
ideas objectively?
Answer: Critical feedback
●● Why do businesses often make it possible for employees to meet
during work time and participate in group discussions?
Answer: To share many different opinions
●● An accounts-receivable employee monitors delinquents accounts by
placing them into three folders- 30 days past due, 60 days past due, and
90 days past due. How has the employee organized the information?
Answer: Time
●● Which of the following is a guideline for writing clear instructions
for your coworkers:
Answer: Understanding the process you are explaining.
●● A transmittal letter is a business letter whose purpose is to
Answer: accompany other written material
,●● When writing informational messages, business employees should
explain the situation and include sufficient data for the recipient to be
able to
Answer: Make a decision
●● What type of simple report might a buyer for a business prepare in
order to periodically inform other departments about the status of
scheduled deliveries?
Answer: Progess
●● It is appropriate for a participant to ask questions during a staff
meeting when
Answer: she/ he needs a point clarified
●● You have a customer- service mindset if you believe that your
customer are your
Answer: employers
●● In order to interpret business policies to customers, salespeople must
Answer: understand the business's policies
●● A business exhibits ethical behavior in customer relationship
management by implementing policies that
Answer: protect its customers' privacy
, ●● An individual books a hotel reservation on an Internet web site. This
is an example of
Answer: Place
●● Which of the following situations involves finding another source of
a limited natural resource:
Answer: Searching for oil on the ocean floor
●● What economic activity examines how money payments are divided
between resource owners and producers?
Answer: Distribution
●● Which of the following describes the services offered by trade
industries:
Answer: They may be limited or full line
●● You pay Burger King for the right to set up a location in Barcelona
under the corporate headquarters' guidance and regulations. This is an
example of
Answer: Franchising
●● One of the benefits of competition to consumers is that competition
encourages
