DECA HOSPITALITY AND TOURISM
ACTUAL TEST QUESTIONS WITH
COMPLETE ANSWER KEY
●● What is true regarding joint ventures and relationships?
Answer: Joint venture arrangements are usually short-term relationships
●● Which type of hotel security standard involves employing armed
security guards in high-crime areas?
Answer: Personnel Related
●● Why should businesses coordinate distribution with pricing to
successfully sell products to customers?
Answer: Most customers are only willing to pay a certain price
●● What is a way that you can use nonverbal communication to express
your approval of an idea?
Answer: Smiling broadly
●● What is one of the qualities of a good telephone voice?
Answer: Varying tone
,●● What type of letter should a business include when sending copies of
a contract to a vendor?
Answer: Transmittal
●● Before writing informational messages, it is important for business
employees to ______
Answer: Identify the audience
●● What should businesses include in a persuasive message?
Answer: Logical evidence
●● What is a guideline for employees to use in communicating with
coworkers?
Answer: Think about what they want to say before they say it
●● Employees need to have a thorough knowledge of business policies
in order to _____
Answer: Explain policies to customers
●● If a salesperson is positive that the customer tendered a ten-dollar
bill, then the customer's statement "I gave you a twenty-dollar bill"
indicates a _____ customer?
Answer: Dishonest
, ●● A motor coach driving passengers from one destination to another is
an example of _____ in the hospitality and tourism industry
Answer: Place
●● One of the reasons that human resources might be limited in some
parts of the world is because of a lack in _____
Answer: Training
●● Luxury goods and services usually have __________ demand
Answer: Elastic
●● One of the ways that a business can increase its profits is by _____
Answer: Increasing worker effeciency
●● One way that competition benefits business is by encouraging the
creation of _____
Answer: New companies
●● One reason the United States provides assistance to underdeveloped
nations is because it _____
Answer: Hopes they will become trading partners.
ACTUAL TEST QUESTIONS WITH
COMPLETE ANSWER KEY
●● What is true regarding joint ventures and relationships?
Answer: Joint venture arrangements are usually short-term relationships
●● Which type of hotel security standard involves employing armed
security guards in high-crime areas?
Answer: Personnel Related
●● Why should businesses coordinate distribution with pricing to
successfully sell products to customers?
Answer: Most customers are only willing to pay a certain price
●● What is a way that you can use nonverbal communication to express
your approval of an idea?
Answer: Smiling broadly
●● What is one of the qualities of a good telephone voice?
Answer: Varying tone
,●● What type of letter should a business include when sending copies of
a contract to a vendor?
Answer: Transmittal
●● Before writing informational messages, it is important for business
employees to ______
Answer: Identify the audience
●● What should businesses include in a persuasive message?
Answer: Logical evidence
●● What is a guideline for employees to use in communicating with
coworkers?
Answer: Think about what they want to say before they say it
●● Employees need to have a thorough knowledge of business policies
in order to _____
Answer: Explain policies to customers
●● If a salesperson is positive that the customer tendered a ten-dollar
bill, then the customer's statement "I gave you a twenty-dollar bill"
indicates a _____ customer?
Answer: Dishonest
, ●● A motor coach driving passengers from one destination to another is
an example of _____ in the hospitality and tourism industry
Answer: Place
●● One of the reasons that human resources might be limited in some
parts of the world is because of a lack in _____
Answer: Training
●● Luxury goods and services usually have __________ demand
Answer: Elastic
●● One of the ways that a business can increase its profits is by _____
Answer: Increasing worker effeciency
●● One way that competition benefits business is by encouraging the
creation of _____
Answer: New companies
●● One reason the United States provides assistance to underdeveloped
nations is because it _____
Answer: Hopes they will become trading partners.
