Csam Complete Examination Test Questions With Verified Solutions

CSAM COMPLETE EXAMINATION TEST
QUESTIONS WITH VERIFIED SOLUTIONS

●● What three Key Process Areas serve as the core foundation of the
ITAM program?
Answer: 1) Program Management
2) Communication and Education Management
3) Policy Management


●● What are the two ways IT Asset Management is defined?
Answer: 1) Business core competency - serves everyone in an
organization


2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation


●● What three aspects does ITAM manage?
Answer: Financial, Contractual, and Inventory


●● What is Program Management?
Answer: set of processes required to build, maintain and monitor the
ITAM core competency

, ●● What is the main purpose of an ITAM program?
Answer: To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the
mission
- measurements - feedback to determine the effectiveness of ITAM
program
- prioritization


●● What is the secondary purpose of an ITAM program?
Answer: to market the value of ITAM through informing and gathering
cooperation


●● What are two main characteristics of ITAM as a program?
Answer: PERMANENT - not going away


Process-centric


●● What are policies?
Answer: WHAT needs to be accomplished
WHO the audience
WHY a policy is important