CPXP PREP EXAMS WITH CORRECT
ANSWERS /STUDY GUIDE
1. PAM - Patient Activation Measure - ANSWER-Measures engagement
more than satisfaction
2. What is HCAHPS also known as? - ANSWER-The HCAHPS (Hospital
Consumer Assessment of Healthcare Providers and Systems) Survey,
also known as the CAHPS® Hospital Survey or Hospital CAHPS®
3. What is HCAHPS? - ANSWER-standardized survey instrument and data
collection methodology used to measure patients' perspectives of
hospital care
4. HCAHPS has been around since - ANSWER-2006 Nationally
implemented
2008 Publicly reported
2012 Part of Hospital Value Based Purchasing program
5. HCAHPS created by public and private organizations led by - ANSWER-
Centers for Medicare & Medicaid Services (CMS)- and the Agency for
Healthcare Research and Quality (AHRQ)
6. AHRQ - ANSWER-Agency for Healthcare Research and Quality (AHRQ)
7. CMS - ANSWER-Centers for Medicare & Medicaid Services (CMS)
8. HCAHPS survey captures what information? - ANSWER-- how well
nurses and doctors communicated,
- how responsive hospital staff were to patient needs,
- the cleanliness and quietness of the hospital environment.
, 9. The federal agency that runs the Medicare program - ANSWER-Centers
for Medicare & Medicaid Services
10. Hospital Quality Star Ratings come from what source? - ANSWER-
Hospitals report data to the Centers for Medicare & Medicaid Services
11. LEP - ANSWER-Limited English Proficiency
12. LEP Services provide - ANSWER-access to programs funded by
the Department of Health and Human Services (HHS)
13. Title VI as related to LEP eligible - ANSWER-Title VI of the Civil
Rights Act of 1964, as amended (42 USC § 2000d), prohibits
discrimination on the basis of race, color, or national origin (including
eligible LEP)
14. Civil Rights Act of 1964 is enforced by - ANSWER-Enforced by
OCR Office of Civil Rights (HHS.gov)
15. TPS - ANSWER-Toyota production system; an integrated socio-
technical system, developed by Toyota based on its management
philosophy and practices for efficiency & quality
16. Disney Change of Culture ideals - DBDD - ANSWER-The Disney
Way (last chapter is changing culture)
17. Dream, Believe, Dare, Do
18. Kaizan practice includes - ANSWER-Kaizan - reduce waste and
variability, stop a process to prevent harm
ANSWERS /STUDY GUIDE
1. PAM - Patient Activation Measure - ANSWER-Measures engagement
more than satisfaction
2. What is HCAHPS also known as? - ANSWER-The HCAHPS (Hospital
Consumer Assessment of Healthcare Providers and Systems) Survey,
also known as the CAHPS® Hospital Survey or Hospital CAHPS®
3. What is HCAHPS? - ANSWER-standardized survey instrument and data
collection methodology used to measure patients' perspectives of
hospital care
4. HCAHPS has been around since - ANSWER-2006 Nationally
implemented
2008 Publicly reported
2012 Part of Hospital Value Based Purchasing program
5. HCAHPS created by public and private organizations led by - ANSWER-
Centers for Medicare & Medicaid Services (CMS)- and the Agency for
Healthcare Research and Quality (AHRQ)
6. AHRQ - ANSWER-Agency for Healthcare Research and Quality (AHRQ)
7. CMS - ANSWER-Centers for Medicare & Medicaid Services (CMS)
8. HCAHPS survey captures what information? - ANSWER-- how well
nurses and doctors communicated,
- how responsive hospital staff were to patient needs,
- the cleanliness and quietness of the hospital environment.
, 9. The federal agency that runs the Medicare program - ANSWER-Centers
for Medicare & Medicaid Services
10. Hospital Quality Star Ratings come from what source? - ANSWER-
Hospitals report data to the Centers for Medicare & Medicaid Services
11. LEP - ANSWER-Limited English Proficiency
12. LEP Services provide - ANSWER-access to programs funded by
the Department of Health and Human Services (HHS)
13. Title VI as related to LEP eligible - ANSWER-Title VI of the Civil
Rights Act of 1964, as amended (42 USC § 2000d), prohibits
discrimination on the basis of race, color, or national origin (including
eligible LEP)
14. Civil Rights Act of 1964 is enforced by - ANSWER-Enforced by
OCR Office of Civil Rights (HHS.gov)
15. TPS - ANSWER-Toyota production system; an integrated socio-
technical system, developed by Toyota based on its management
philosophy and practices for efficiency & quality
16. Disney Change of Culture ideals - DBDD - ANSWER-The Disney
Way (last chapter is changing culture)
17. Dream, Believe, Dare, Do
18. Kaizan practice includes - ANSWER-Kaizan - reduce waste and
variability, stop a process to prevent harm
