TEST BANK
COMMUNICATION IN NURSING 10TH EDITION
JULIA BALZER RILEY
, TABLE OF CONTENTS
CHAPTER 1: RESPONSIBLE, ASSERTIVE, CARING COMMUNICATION IN NURSING
CHAPTER 2: THE CLIENT-NURSE RELATIONSHIP: A HELPING RELATIONSHIP
CHAPTER 3: SOLVING PROBLEMS TOGETHER
CHAPTER 4: UNDERSTANDING EACH OTHER: COMMUNICATION AND CULTURE
CHAPTER 5: DEMONSTRATING WARMTH
CHAPTER 6: SHOWING RESPECT
CHAPTER 7: BEING GENUINE
CHAPTER 8: BEING EMPATHETIC
CHAPTER 9: USING SELF-DISCLOSURE
CHAPTER 10: BEING SPECIFIC
CHAPTER 11: ASKING QUESTIONS
CHAPTER 12: EXPRESSING OPINIONS
CHAPTER 13: USING HUMOR
CHAPTER 14: EMBRACING THE SPIRITUAL JOURNEY OF HEALTH CARING, MEANING
MAKING
CHAPTER 15: REQUESTING SUPPORT
CHAPTER 16: OVERCOMING EVALUATION ANXIETY
CHAPTER 17: WORKING WITH FEEDBACK
CHAPTER 18: USING RELAXATION TECHNIQUE
CHAPTER 19: INCORPORATING IMAGERY IN PROFESSIONAL PRACTICE AND
SELF-CARE
CHAPTER 20 INCORPORATING POSITIVE SELF-TALK
CHAPTER 21: LEARNING TO WORK TOGETHER IN GROUPS
CHAPTER 22: THE CHANGING WORLD OF ELECTRONIC COMMUNICATION
CHAPTER 23: LEARNING CONFRONTATION SKILLS
CHAPTER 24: REFUSING UNREASONABLE REQUESTS
CHAPTER 25: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH
DISTRESSED CLIENTS AND COLLEAGUES
,CHAPTER 26: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH
AGGRESSIVE CLIENTS AND COLLEAGUES
CHAPTER 27: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH UNPOPULAR
CLIENTS
CHAPTER 29: COMMUNICATING AT THE END-OF-LIFE
CHAPTER 30: CONTINUING THE COMMITMENT
, BALZER RILEY: COMMUNICATION IN NURSING, 10TH EDITION
CHAPTER 1: RESPONSIBLE, ASSERTIVE, CARING COMMUNICATION IN NURSING TEST BANK
Multiple choice
1. Which statement describes the affective aspect of
learning effective communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
Ans: c
Learning involves three domains: the cognitive aspects (understanding and
meaning), affective aspects (feelings, values, and attitudes), and
psychomotor aspects (physical capability).learning basic communication skills
involves the cognitive domain; building confidence through a belief in the value
and impact of positive communication is the affective domain; and putting
skills into action is the psychomotor domain.dif: comprehension ref: p. 13
top: integrated process: communication and documentation msc: psychosocial
integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which
response by the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
Ans:c
The staff nurse may turn down even a reasonable request; an assertive
response avoids irrational beliefs. Irrational beliefs occur as a result of being
anxious about assertiveness or focusing on possible negative outcomes.dif:
analysis ref: p. 8 top: integrated process: communication and documentation
msc: safe and effective care environment: management of care
COMMUNICATION IN NURSING 10TH EDITION
JULIA BALZER RILEY
, TABLE OF CONTENTS
CHAPTER 1: RESPONSIBLE, ASSERTIVE, CARING COMMUNICATION IN NURSING
CHAPTER 2: THE CLIENT-NURSE RELATIONSHIP: A HELPING RELATIONSHIP
CHAPTER 3: SOLVING PROBLEMS TOGETHER
CHAPTER 4: UNDERSTANDING EACH OTHER: COMMUNICATION AND CULTURE
CHAPTER 5: DEMONSTRATING WARMTH
CHAPTER 6: SHOWING RESPECT
CHAPTER 7: BEING GENUINE
CHAPTER 8: BEING EMPATHETIC
CHAPTER 9: USING SELF-DISCLOSURE
CHAPTER 10: BEING SPECIFIC
CHAPTER 11: ASKING QUESTIONS
CHAPTER 12: EXPRESSING OPINIONS
CHAPTER 13: USING HUMOR
CHAPTER 14: EMBRACING THE SPIRITUAL JOURNEY OF HEALTH CARING, MEANING
MAKING
CHAPTER 15: REQUESTING SUPPORT
CHAPTER 16: OVERCOMING EVALUATION ANXIETY
CHAPTER 17: WORKING WITH FEEDBACK
CHAPTER 18: USING RELAXATION TECHNIQUE
CHAPTER 19: INCORPORATING IMAGERY IN PROFESSIONAL PRACTICE AND
SELF-CARE
CHAPTER 20 INCORPORATING POSITIVE SELF-TALK
CHAPTER 21: LEARNING TO WORK TOGETHER IN GROUPS
CHAPTER 22: THE CHANGING WORLD OF ELECTRONIC COMMUNICATION
CHAPTER 23: LEARNING CONFRONTATION SKILLS
CHAPTER 24: REFUSING UNREASONABLE REQUESTS
CHAPTER 25: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH
DISTRESSED CLIENTS AND COLLEAGUES
,CHAPTER 26: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH
AGGRESSIVE CLIENTS AND COLLEAGUES
CHAPTER 27: COMMUNICATING ASSERTIVELY AND RESPONSIBLY WITH UNPOPULAR
CLIENTS
CHAPTER 29: COMMUNICATING AT THE END-OF-LIFE
CHAPTER 30: CONTINUING THE COMMITMENT
, BALZER RILEY: COMMUNICATION IN NURSING, 10TH EDITION
CHAPTER 1: RESPONSIBLE, ASSERTIVE, CARING COMMUNICATION IN NURSING TEST BANK
Multiple choice
1. Which statement describes the affective aspect of
learning effective communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
Ans: c
Learning involves three domains: the cognitive aspects (understanding and
meaning), affective aspects (feelings, values, and attitudes), and
psychomotor aspects (physical capability).learning basic communication skills
involves the cognitive domain; building confidence through a belief in the value
and impact of positive communication is the affective domain; and putting
skills into action is the psychomotor domain.dif: comprehension ref: p. 13
top: integrated process: communication and documentation msc: psychosocial
integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which
response by the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
Ans:c
The staff nurse may turn down even a reasonable request; an assertive
response avoids irrational beliefs. Irrational beliefs occur as a result of being
anxious about assertiveness or focusing on possible negative outcomes.dif:
analysis ref: p. 8 top: integrated process: communication and documentation
msc: safe and effective care environment: management of care
