CMAA 1 answers!!
Terms in this set (25)
A medical administrative assistant is preparing to Find a qualified medical interpreter. The assistant should find a
check in a new patient who speaks a different qualified medical interpreter for this patient.
language than the assistant. Which of the
following actions should the assistant take ?
A medical administrative assistant is speaking with Camly tell the patient that a manager will evaluate the situation and
a patient who becomes upset about the speak with the patient. The assistant should remain calm and de-
deductible amount due. The patient yells that escalate a situation when necessary.
their policy does not have a deductible, and they
must write off the amount because the patient
does not have the money to pay for it. which of
the following actions should the assistant take?
Page 1
, CMAA 1 answers!!
A medical administrative assistant notices another Passive- Aggressive. The assistant has a relaxed manner and is using
assistant arriving for work 15 minutes late and sarcasm; this is an example of passive aggressive communication.
says, "Wow. so glad you decided to join us today."
which of the following communication styles is
the assistant displaying ?
A medical administrative assistant should identify "Do you have any questions or concerns before leaving the office?"
that which of the following is an appropriate The assistant's questions should be limited to the health care needs
question to ask a patient upon leaving the office and personal questions beyond that should not be asked.
?
Page 2
Terms in this set (25)
A medical administrative assistant is preparing to Find a qualified medical interpreter. The assistant should find a
check in a new patient who speaks a different qualified medical interpreter for this patient.
language than the assistant. Which of the
following actions should the assistant take ?
A medical administrative assistant is speaking with Camly tell the patient that a manager will evaluate the situation and
a patient who becomes upset about the speak with the patient. The assistant should remain calm and de-
deductible amount due. The patient yells that escalate a situation when necessary.
their policy does not have a deductible, and they
must write off the amount because the patient
does not have the money to pay for it. which of
the following actions should the assistant take?
Page 1
, CMAA 1 answers!!
A medical administrative assistant notices another Passive- Aggressive. The assistant has a relaxed manner and is using
assistant arriving for work 15 minutes late and sarcasm; this is an example of passive aggressive communication.
says, "Wow. so glad you decided to join us today."
which of the following communication styles is
the assistant displaying ?
A medical administrative assistant should identify "Do you have any questions or concerns before leaving the office?"
that which of the following is an appropriate The assistant's questions should be limited to the health care needs
question to ask a patient upon leaving the office and personal questions beyond that should not be asked.
?
Page 2
