MGMT 4342 TEST PAPER ANSWERS AND
QUESTIONS SET A+
✔✔_____ is probably the most critical skill in interviewing. - ✔✔Listening
✔✔Which of the following IS NOT true of diagnosis in organization development (OD)? -
✔✔Many practitioners prefer the term "diagnosis" because it connotes the doctor-
patient consulting model, where the organization is ill and the consultant presents the
cure or solution
✔✔Using the ______ process for analyzing data, the analyst applies general principles
or a theory to a particular circumstance or (set of) observations. - ✔✔Deductive
✔✔Which of the following is a good reason for consultants to take data gathering
seriously? - ✔✔All of the above are good reasons
✔✔Which of the following are true concerning OD interventions? - ✔✔All of the above
are true
✔✔Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions? - ✔✔Facilitative
✔✔A training program was developed in an organization to improve leadership
performance. After leaders completed the training, leadership performance did not
improve. Much later, it was determined that leadership performance issues were due to
an ineffective performance management process. This is an example of which of the
following reasons interventions fail? - ✔✔The intervention tried to solve the wrong
problem
✔✔Increase in defensive behavior, decrease in the use of appropriate coping
mechanisms, increase in psychological tiredness, decrease in tolerance for stress and
, ambiguity, and increase in unrealistic level of aspiration can all be considered _____. -
✔✔Consequences of failed interventions
✔✔Which of the following IS NOT an influence strategy that an OD practitioner can use
to increase an organization's readiness for change? - ✔✔Ensure the client clearly
understands that intervention goals belong to the OD practitioner or change agent
✔✔_____ can be one of the most challenging questions faced in selecting and planning
the intervention strategy. - ✔✔Deciding where to begin
✔✔Matching the intervention to the data and diagnosis can be termed _____. - ✔✔The
principle of congruence
✔✔When an intervention strategy consists of a number of separate activities, change
agents should think about _____. - ✔✔The sequencing of these activities
✔✔Which of the following IS NOT an important consideration on which OD interventions
are structured to better ensure success? - ✔✔Determining the pace at which to transfer
ownership of the intervention to the client
✔✔Which of the following considerations in selecting the right intervention strategy
considers the surface-level versus deep-level issues within groups? - ✔✔Considering
depth of intervention
✔✔_____ are cognitive patterns that we use to help us understand what is happening;
help us make sense of our work or environment. - ✔✔Schemas
✔✔Which preference category within the Myers-Briggs refers to how people collect
information? - ✔✔Sensing or Intuition
✔✔Extraversion/Introversion is a preference category within the Myers-Briggs that
reflects: - ✔✔How people gain energy
✔✔_____ provide individual feedback to participants in any number of areas, such as
conflict style, leadership style, work preferences, learning style, work aptitudes, and
behavioral preferences. - ✔✔Diagnostic instruments and assessments
✔✔_____ is a one-to-one intervention in which an individual works to improve a specific
personal, interpersonal, or skill area, or to take actions to reach a desired future goal,
working with a facilitator on the process of personal change. - ✔✔Coaching
✔✔_____ are methods by which individuals can receive feedback from a wide range of
people with whom they work (best answer). - ✔✔360 feedback systems
QUESTIONS SET A+
✔✔_____ is probably the most critical skill in interviewing. - ✔✔Listening
✔✔Which of the following IS NOT true of diagnosis in organization development (OD)? -
✔✔Many practitioners prefer the term "diagnosis" because it connotes the doctor-
patient consulting model, where the organization is ill and the consultant presents the
cure or solution
✔✔Using the ______ process for analyzing data, the analyst applies general principles
or a theory to a particular circumstance or (set of) observations. - ✔✔Deductive
✔✔Which of the following is a good reason for consultants to take data gathering
seriously? - ✔✔All of the above are good reasons
✔✔Which of the following are true concerning OD interventions? - ✔✔All of the above
are true
✔✔Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions? - ✔✔Facilitative
✔✔A training program was developed in an organization to improve leadership
performance. After leaders completed the training, leadership performance did not
improve. Much later, it was determined that leadership performance issues were due to
an ineffective performance management process. This is an example of which of the
following reasons interventions fail? - ✔✔The intervention tried to solve the wrong
problem
✔✔Increase in defensive behavior, decrease in the use of appropriate coping
mechanisms, increase in psychological tiredness, decrease in tolerance for stress and
, ambiguity, and increase in unrealistic level of aspiration can all be considered _____. -
✔✔Consequences of failed interventions
✔✔Which of the following IS NOT an influence strategy that an OD practitioner can use
to increase an organization's readiness for change? - ✔✔Ensure the client clearly
understands that intervention goals belong to the OD practitioner or change agent
✔✔_____ can be one of the most challenging questions faced in selecting and planning
the intervention strategy. - ✔✔Deciding where to begin
✔✔Matching the intervention to the data and diagnosis can be termed _____. - ✔✔The
principle of congruence
✔✔When an intervention strategy consists of a number of separate activities, change
agents should think about _____. - ✔✔The sequencing of these activities
✔✔Which of the following IS NOT an important consideration on which OD interventions
are structured to better ensure success? - ✔✔Determining the pace at which to transfer
ownership of the intervention to the client
✔✔Which of the following considerations in selecting the right intervention strategy
considers the surface-level versus deep-level issues within groups? - ✔✔Considering
depth of intervention
✔✔_____ are cognitive patterns that we use to help us understand what is happening;
help us make sense of our work or environment. - ✔✔Schemas
✔✔Which preference category within the Myers-Briggs refers to how people collect
information? - ✔✔Sensing or Intuition
✔✔Extraversion/Introversion is a preference category within the Myers-Briggs that
reflects: - ✔✔How people gain energy
✔✔_____ provide individual feedback to participants in any number of areas, such as
conflict style, leadership style, work preferences, learning style, work aptitudes, and
behavioral preferences. - ✔✔Diagnostic instruments and assessments
✔✔_____ is a one-to-one intervention in which an individual works to improve a specific
personal, interpersonal, or skill area, or to take actions to reach a desired future goal,
working with a facilitator on the process of personal change. - ✔✔Coaching
✔✔_____ are methods by which individuals can receive feedback from a wide range of
people with whom they work (best answer). - ✔✔360 feedback systems
