MGMT 4342 END OF COURSE ANSWERS AND
QUESTIONS SET A+
✔✔_____ demands consistency in words and actions as followers look to leaders'
behavior to assess whether their talk is forthright and can be trusted. - ✔✔Authentic
leadership
✔✔Which of the following challenges to OD values relates to practitioners being
tempted to use their favorite tools, the latest techniques, or quick fixes? - ✔✔The push
to see OD as a technology/tool
✔✔The main unit of focus in an organization is/are: (Richard Beckhard referred to them
as the "building blocks of an organization") - ✔✔Groups and teams
✔✔At Central Coast Pharmaceuticals, managers have created a culture focused on
_______. To accomplish this, employees are given the tools necessary to do their job,
have the ability to make decisions, and are responsible and accountable for their
actions. - ✔✔Empowerment
✔✔Which of the values listed below is NOT considered a traditional humanistic value? -
✔✔Developing a competitive advantage
✔✔Argued to be OD's most central value is _______. - ✔✔Alignment
✔✔_______ consists of incremental modifications that make sense within an
established framework or method of operating. - ✔✔First order change
✔✔_____ is defined as transformational changes that are modifications in the
frameworks themselves. - ✔✔Second-order change
✔✔Change can occur at which of the following levels? - ✔✔Group or team level
Individual level
, Organizational and "supra-system" level
✔✔_________ consists of seeing the interrelationships of structures and components
rather than simple linear cause-and-effect chains. - ✔✔Systems thinking
✔✔Kurt Lewin's three phase model of organizational change includes which of the
following components? - ✔✔Unfreezing - change - refreezing
✔✔Which of the following organizational change models is considered a causal model;
developed to help predict the impact of an organizational change on other elements of
the organization? - ✔✔Burke-Litwin Model
✔✔Which of the following best describes the four basic elements of the Nadler-
Tushman Congruence Model of organizational change? - ✔✔Inputs, transformation
process, output, feedback
✔✔The _____ view argues that organizations are not exactly things at all, but that the
organization is really a concept developed out of our own actions and language. -
✔✔Social construction
✔✔_________ is defined as the placement of items into frameworks, comprehending,
redressing surprise, constructing meaning, interacting in pursuit of mutual
understanding, and patterning? - ✔✔Sensemaking
✔✔An OD practitioner wishing to create change within the social construction
perspective should: - ✔✔Facilitate with stakeholders to produce new dialogues to create
a change in meaning
✔✔Which of the following can be considered an "OD practitioner"? - ✔✔Executives and
managers at all levels
Those with the title or full-time role of "OD practitioner"
Project managers
✔✔Both internal and external OD practitioners/consultants work closely with executives
and managers as _____ to help the organization accomplish its goals. - ✔✔Change
agent partner
✔✔According to Schein, the "expert" consulting model can be described as _____. -
✔✔The "purchase of expertise" or "selling and telling" model of consulting
✔✔Schein describe the "doctor-patient" consulting model as _____. - ✔✔Following a
diagnostic series of questions (and perhaps tests of some sort), and subsequent
communication of the diagnostic result and solution
QUESTIONS SET A+
✔✔_____ demands consistency in words and actions as followers look to leaders'
behavior to assess whether their talk is forthright and can be trusted. - ✔✔Authentic
leadership
✔✔Which of the following challenges to OD values relates to practitioners being
tempted to use their favorite tools, the latest techniques, or quick fixes? - ✔✔The push
to see OD as a technology/tool
✔✔The main unit of focus in an organization is/are: (Richard Beckhard referred to them
as the "building blocks of an organization") - ✔✔Groups and teams
✔✔At Central Coast Pharmaceuticals, managers have created a culture focused on
_______. To accomplish this, employees are given the tools necessary to do their job,
have the ability to make decisions, and are responsible and accountable for their
actions. - ✔✔Empowerment
✔✔Which of the values listed below is NOT considered a traditional humanistic value? -
✔✔Developing a competitive advantage
✔✔Argued to be OD's most central value is _______. - ✔✔Alignment
✔✔_______ consists of incremental modifications that make sense within an
established framework or method of operating. - ✔✔First order change
✔✔_____ is defined as transformational changes that are modifications in the
frameworks themselves. - ✔✔Second-order change
✔✔Change can occur at which of the following levels? - ✔✔Group or team level
Individual level
, Organizational and "supra-system" level
✔✔_________ consists of seeing the interrelationships of structures and components
rather than simple linear cause-and-effect chains. - ✔✔Systems thinking
✔✔Kurt Lewin's three phase model of organizational change includes which of the
following components? - ✔✔Unfreezing - change - refreezing
✔✔Which of the following organizational change models is considered a causal model;
developed to help predict the impact of an organizational change on other elements of
the organization? - ✔✔Burke-Litwin Model
✔✔Which of the following best describes the four basic elements of the Nadler-
Tushman Congruence Model of organizational change? - ✔✔Inputs, transformation
process, output, feedback
✔✔The _____ view argues that organizations are not exactly things at all, but that the
organization is really a concept developed out of our own actions and language. -
✔✔Social construction
✔✔_________ is defined as the placement of items into frameworks, comprehending,
redressing surprise, constructing meaning, interacting in pursuit of mutual
understanding, and patterning? - ✔✔Sensemaking
✔✔An OD practitioner wishing to create change within the social construction
perspective should: - ✔✔Facilitate with stakeholders to produce new dialogues to create
a change in meaning
✔✔Which of the following can be considered an "OD practitioner"? - ✔✔Executives and
managers at all levels
Those with the title or full-time role of "OD practitioner"
Project managers
✔✔Both internal and external OD practitioners/consultants work closely with executives
and managers as _____ to help the organization accomplish its goals. - ✔✔Change
agent partner
✔✔According to Schein, the "expert" consulting model can be described as _____. -
✔✔The "purchase of expertise" or "selling and telling" model of consulting
✔✔Schein describe the "doctor-patient" consulting model as _____. - ✔✔Following a
diagnostic series of questions (and perhaps tests of some sort), and subsequent
communication of the diagnostic result and solution
