COPE Junior Health Scholars Written
Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
What are the steps to report an *injury* or *incident* - CORRECT ANSWER Report to charge
nurse
Seek treatment
Page on-call program manager
What is the program manager pager #? - CORRECT ANSWER (888) 248-2914
How many hours must you complete by the end of your term? rotation? - CORRECT ANSWER
164
48
How can you exit the program? - CORRECT ANSWER Graduate
Withdraw (hours incomplete)
Dismissed
What is your role as a Junior Health Scholar? - CORRECT ANSWER Assist
Engage
Learn
What is included in Engage? - CORRECT ANSWER Participate in compassionate listening
Help improve patient experience
Greet visitors and aid in *wayfinding*
What is included in the Code of Conduct? - CORRECT ANSWER Relationships with staff,
patients and other scholars must be professional at all times
Never to initiate/engage in intimate relationships with staff/patients
,Never exchange personal information (phone numbers, emails, social media) with patients/staff
Always communicate with professionalism
No alcohol or drugs
Green, Yellow, Orange, Red? - CORRECT ANSWER Duties approved without supervision
Staff approval required; no supervision
Staff approval and supervision
Restrictions
What can you not do during your shift? - CORRECT ANSWER Eat in patient care areas
Do outside work
Use cell phones
Use program computers for personal use
When should you take a break during a 4 hr shift? - CORRECT ANSWER Never; only when
taking a double shift, then 30min break required
What should you do if you have nothing to do? - CORRECT ANSWER Ask staff or patients
can be of any help (should never be bored)
Cosmetic dress code - CORRECT ANSWER No perfume or cologne
Limit jewelry
No tattoos visible
When should you wear your badge? - CORRECT ANSWER Always, it is part of your uniform
(if you forget it, you cannot participate in your shift)
, What should you do with your badge when taking a leave of absence? - CORRECT ANSWER
Return it to the program office
Badge after finishing program? - CORRECT ANSWER Must return it as it is the property of
the hospital
What should you do with your phone during a shift? - CORRECT ANSWER It must always be
*turned off* and kept out of patient care areas (e.g. keep in your car/backpack!)
Video/Photography policy - CORRECT ANSWER Never allowed in Patient care areas
What is the policy on Department-Specific Training? - CORRECT ANSWER This is
*MANDATORY*
What happens if you do not participate in the Department-Specific Training? - CORRECT ANSWER
You (may) will be re-assigned to a different department
What are the different Shift changes definitions? - CORRECT ANSWER Re-scheduled= 48+
hrs
Excused Missed Shift = 48 or less before the shift begins
Unexcused Missed shift= After the shift begins
What do you need do if you will miss a shift? - CORRECT ANSWER Email the Department
Coordinator within 48 hrs (failure to do so results in an unexcused missed shift)
How many rescheduled shifts can you have per rotation? month? - CORRECT ANSWER 3
1
How many excused missed shifts can you have per rotation? month? - CORRECT ANSWER 2
1
Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
What are the steps to report an *injury* or *incident* - CORRECT ANSWER Report to charge
nurse
Seek treatment
Page on-call program manager
What is the program manager pager #? - CORRECT ANSWER (888) 248-2914
How many hours must you complete by the end of your term? rotation? - CORRECT ANSWER
164
48
How can you exit the program? - CORRECT ANSWER Graduate
Withdraw (hours incomplete)
Dismissed
What is your role as a Junior Health Scholar? - CORRECT ANSWER Assist
Engage
Learn
What is included in Engage? - CORRECT ANSWER Participate in compassionate listening
Help improve patient experience
Greet visitors and aid in *wayfinding*
What is included in the Code of Conduct? - CORRECT ANSWER Relationships with staff,
patients and other scholars must be professional at all times
Never to initiate/engage in intimate relationships with staff/patients
,Never exchange personal information (phone numbers, emails, social media) with patients/staff
Always communicate with professionalism
No alcohol or drugs
Green, Yellow, Orange, Red? - CORRECT ANSWER Duties approved without supervision
Staff approval required; no supervision
Staff approval and supervision
Restrictions
What can you not do during your shift? - CORRECT ANSWER Eat in patient care areas
Do outside work
Use cell phones
Use program computers for personal use
When should you take a break during a 4 hr shift? - CORRECT ANSWER Never; only when
taking a double shift, then 30min break required
What should you do if you have nothing to do? - CORRECT ANSWER Ask staff or patients
can be of any help (should never be bored)
Cosmetic dress code - CORRECT ANSWER No perfume or cologne
Limit jewelry
No tattoos visible
When should you wear your badge? - CORRECT ANSWER Always, it is part of your uniform
(if you forget it, you cannot participate in your shift)
, What should you do with your badge when taking a leave of absence? - CORRECT ANSWER
Return it to the program office
Badge after finishing program? - CORRECT ANSWER Must return it as it is the property of
the hospital
What should you do with your phone during a shift? - CORRECT ANSWER It must always be
*turned off* and kept out of patient care areas (e.g. keep in your car/backpack!)
Video/Photography policy - CORRECT ANSWER Never allowed in Patient care areas
What is the policy on Department-Specific Training? - CORRECT ANSWER This is
*MANDATORY*
What happens if you do not participate in the Department-Specific Training? - CORRECT ANSWER
You (may) will be re-assigned to a different department
What are the different Shift changes definitions? - CORRECT ANSWER Re-scheduled= 48+
hrs
Excused Missed Shift = 48 or less before the shift begins
Unexcused Missed shift= After the shift begins
What do you need do if you will miss a shift? - CORRECT ANSWER Email the Department
Coordinator within 48 hrs (failure to do so results in an unexcused missed shift)
How many rescheduled shifts can you have per rotation? month? - CORRECT ANSWER 3
1
How many excused missed shifts can you have per rotation? month? - CORRECT ANSWER 2
1
