TRAVEL AGENT PROFICIENCY EXAMS SCRIPT
ANSWERS AND QUESTIONS SET A+
✔✔Business Development Manager - ✔✔Outside sales agents for suppliers
✔✔qualifying questions - ✔✔When would you like to go?
Do you know exactly where you would like to go?
Do you know exactly where you would like to go?
How long do you plan to be away?
What kind or class of service do you need? You might answer this question by saying,
"What kinds of hotels do you usually like to stay in? Should we look for the same type
this time?" or "Is this a special occasion?"
✔✔Cross-selling - ✔✔selling additional products or services—is another way of
increasing a sale while providing more service
✔✔Buying signals - ✔✔signs that the customer is ready to make the purchase
✔✔Parador - ✔✔a small country inn
✔✔Travelers with Disabilities - ✔✔those who have impaired mobility and require special
arrangements—such as people who are blind or deaf, confined to wheelchairs or
stretchers, mentally challenged, very elderly, extremely obese, or in need of oxygen or a
respirator
✔✔Meeting planners - ✔✔act as intermediaries, conveying to suppliers the wishes and
requirements of the sponsor of the meeting
✔✔Ethnic Agencies - ✔✔travel agencies or tour companies that specialize in travel for
persons of a particular ethnic background or language
✔✔Flight Insurance - ✔✔Accidents that occur in connection with air travel are covered
,✔✔Travel accident and health insurance - ✔✔protects the insured in case of accidents
(whether travel-related or not) and sickness at all times while away from home
✔✔baggage and personal possessions insurance - ✔✔protection in case their baggage
or personal possessions are lost, stolen, or damaged while traveling
✔✔Trip Cancellation or interruption insurance - ✔✔It reimburses clients for (1)
nonrefundable prepayments if they must cancel a trip for a reason covered by the policy
and (2) any nonrefundable portion of their trip and the cost of transportation home
should they have to discontinue a trip
✔✔Domestic Air Travel - ✔✔which includes flights between and within the continental
United States and parts of Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Canada
✔✔Air Traffic Conference (ATC) - ✔✔stablish a standard sales contract, appoint travel
agencies to sell air travel and set up ways to transfer baggage and handle reservations
✔✔Federal Aviation Administration, or FAA - ✔✔to license pilots, certify aircraft as safe
and enforce rules regarding passenger safety
✔✔National Transportation Safety Board (NTSB) - ✔✔created to investigate accidents,
and the FAA became part of the Department of Transportation (DOT)
✔✔Airline Deregulation Act - ✔✔ended the government's economic control of U.S.
airlines. Airlines were given the power to determine their own routes, fares, and
commissions
✔✔Canadian Aviation Regulations (CARs) - ✔✔which are a compilation of regulatory
requirements and rules governing civil aviation in Canada
✔✔Interline Agreement - ✔✔Many aspects of air travel are governed by agreements
among the airlines themselves
✔✔Air Transport Association (ATA) - ✔✔The trade association of major North American
airlines, to adopt a system remarkably similar to the one that existed during the era of
government regulation
✔✔Standard Ticket - ✔✔which let passengers fly on many airlines with just one ticket
✔✔open-skies policy - ✔✔under which carriers can fly where they choose, charge what
they wish and make deals with each other
✔✔Air Canada - ✔✔Air Canada is Canada's largest domestic and international airline,
serving nearly 220 airports on six continents
, ✔✔West Jet - ✔✔WestJet Airlines is a Canadian airline founded in 1996. It began as a
low-cost alternative to the country's competing major airlines. WestJet provides
scheduled and charter air service to more than 100 destinations in Canada, the United
States, Europe, Mexico, Central America, and the Caribbean.
✔✔Major Airlines - ✔✔generate annual operating revenues of more than $1 billion.
They provide service nationwide (and sometimes worldwide)
✔✔National Airlines - ✔✔generate annual operating revenues of $100 million to $1
billion. Many of these airlines serve specific regions of the country, but some offer long-
haul or even international service
✔✔Regional Airlines - ✔✔generate annual operating revenues of less than $100 million.
Most regionals offer service only to one region of the country. The government further
classifies regional airlines into large, medium, and small regionals based on their
revenue
✔✔Passanger Load Factor - ✔✔the percentage of available seats sold on a flight
✔✔Alaska Airlines - ✔✔AS
✔✔American Airlines - ✔✔AA
✔✔Delta Airlines - ✔✔DL
✔✔Frontier Airlines - ✔✔F9
✔✔Hawaiian Airlines - ✔✔HA
✔✔Jetblue Airlines - ✔✔B6
✔✔Southwest Airlines - ✔✔WN
✔✔Spirit Airlines - ✔✔NK
✔✔United Airlines - ✔✔UA
✔✔satellite design - ✔✔which means central buildings are attached to boarding areas
by passageways
✔✔A stop - ✔✔occurs whenever a plane lands, and there are different types
ANSWERS AND QUESTIONS SET A+
✔✔Business Development Manager - ✔✔Outside sales agents for suppliers
✔✔qualifying questions - ✔✔When would you like to go?
Do you know exactly where you would like to go?
Do you know exactly where you would like to go?
How long do you plan to be away?
What kind or class of service do you need? You might answer this question by saying,
"What kinds of hotels do you usually like to stay in? Should we look for the same type
this time?" or "Is this a special occasion?"
✔✔Cross-selling - ✔✔selling additional products or services—is another way of
increasing a sale while providing more service
✔✔Buying signals - ✔✔signs that the customer is ready to make the purchase
✔✔Parador - ✔✔a small country inn
✔✔Travelers with Disabilities - ✔✔those who have impaired mobility and require special
arrangements—such as people who are blind or deaf, confined to wheelchairs or
stretchers, mentally challenged, very elderly, extremely obese, or in need of oxygen or a
respirator
✔✔Meeting planners - ✔✔act as intermediaries, conveying to suppliers the wishes and
requirements of the sponsor of the meeting
✔✔Ethnic Agencies - ✔✔travel agencies or tour companies that specialize in travel for
persons of a particular ethnic background or language
✔✔Flight Insurance - ✔✔Accidents that occur in connection with air travel are covered
,✔✔Travel accident and health insurance - ✔✔protects the insured in case of accidents
(whether travel-related or not) and sickness at all times while away from home
✔✔baggage and personal possessions insurance - ✔✔protection in case their baggage
or personal possessions are lost, stolen, or damaged while traveling
✔✔Trip Cancellation or interruption insurance - ✔✔It reimburses clients for (1)
nonrefundable prepayments if they must cancel a trip for a reason covered by the policy
and (2) any nonrefundable portion of their trip and the cost of transportation home
should they have to discontinue a trip
✔✔Domestic Air Travel - ✔✔which includes flights between and within the continental
United States and parts of Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Canada
✔✔Air Traffic Conference (ATC) - ✔✔stablish a standard sales contract, appoint travel
agencies to sell air travel and set up ways to transfer baggage and handle reservations
✔✔Federal Aviation Administration, or FAA - ✔✔to license pilots, certify aircraft as safe
and enforce rules regarding passenger safety
✔✔National Transportation Safety Board (NTSB) - ✔✔created to investigate accidents,
and the FAA became part of the Department of Transportation (DOT)
✔✔Airline Deregulation Act - ✔✔ended the government's economic control of U.S.
airlines. Airlines were given the power to determine their own routes, fares, and
commissions
✔✔Canadian Aviation Regulations (CARs) - ✔✔which are a compilation of regulatory
requirements and rules governing civil aviation in Canada
✔✔Interline Agreement - ✔✔Many aspects of air travel are governed by agreements
among the airlines themselves
✔✔Air Transport Association (ATA) - ✔✔The trade association of major North American
airlines, to adopt a system remarkably similar to the one that existed during the era of
government regulation
✔✔Standard Ticket - ✔✔which let passengers fly on many airlines with just one ticket
✔✔open-skies policy - ✔✔under which carriers can fly where they choose, charge what
they wish and make deals with each other
✔✔Air Canada - ✔✔Air Canada is Canada's largest domestic and international airline,
serving nearly 220 airports on six continents
, ✔✔West Jet - ✔✔WestJet Airlines is a Canadian airline founded in 1996. It began as a
low-cost alternative to the country's competing major airlines. WestJet provides
scheduled and charter air service to more than 100 destinations in Canada, the United
States, Europe, Mexico, Central America, and the Caribbean.
✔✔Major Airlines - ✔✔generate annual operating revenues of more than $1 billion.
They provide service nationwide (and sometimes worldwide)
✔✔National Airlines - ✔✔generate annual operating revenues of $100 million to $1
billion. Many of these airlines serve specific regions of the country, but some offer long-
haul or even international service
✔✔Regional Airlines - ✔✔generate annual operating revenues of less than $100 million.
Most regionals offer service only to one region of the country. The government further
classifies regional airlines into large, medium, and small regionals based on their
revenue
✔✔Passanger Load Factor - ✔✔the percentage of available seats sold on a flight
✔✔Alaska Airlines - ✔✔AS
✔✔American Airlines - ✔✔AA
✔✔Delta Airlines - ✔✔DL
✔✔Frontier Airlines - ✔✔F9
✔✔Hawaiian Airlines - ✔✔HA
✔✔Jetblue Airlines - ✔✔B6
✔✔Southwest Airlines - ✔✔WN
✔✔Spirit Airlines - ✔✔NK
✔✔United Airlines - ✔✔UA
✔✔satellite design - ✔✔which means central buildings are attached to boarding areas
by passageways
✔✔A stop - ✔✔occurs whenever a plane lands, and there are different types
