ASU SCM 300- Davila Exam -Module 9
And 10 Test Questions and Answers
2026-2027 Update.
Process - Answer "Any activity or group of activities that takes an input, adds value to is and
provides an output to an external customer.
Using an organization's resources to provide definitive results."
•Step-by-step breakdown that aids in providing high quality results on a consistent basis
utilizing minimal resources.
•A mini supply chain
The relationship between Business Processes and Supply Chain - Answer •Supply chains are
made up of a series of interconnected processes
•Allows for management from afar
Importance of Business Processes - Answer •Document every step to keep it consistent
•One an opportunity is gone it's gone forever
•Business that are trying to scale up
•Business that are trying to reach many customers
Three requirements of a good process - Answer •Good Intentions
•Reproducible Results
•Measurable Results
Good Intentions - Answer •A requirement of a good process
•Goal oriented, stakeholders considered, effective and efficient, outputs are desired
Reproducible Results - Answer •A requirement of a good process
•Documented and easily understood.
•Adaptability, taking into account all possible outcomes
•Training & Hiring is affected by this
•Scale and capacity
Measurable & Manageable - Answer •A requirement of a good process
•Entire system considered
, •Accountability, good metrics, easy to identify problems
Important aspects of "intentions and parameters" - Answer •Goals
•Stakeholders
•Defined values
•System Parameters
•Defined Successes
•Efficient and Effective
Service Blueprints - Answer A detailed flowchart of the process used to deliver a service.
It identifies the actions of different parties, those steps that are visible and not-visible to the
customer, key
steps and outcomes, and related and supporting processes.
In-class example of Ticket Brokerage - Answer Uses the website Stub Hub to demonstrates;
•The Assessment of Business Parameters; Want Value Measure for stakeholders in a business
process
•A good process
Common reasons for Bad Processes - Answer •Never was good
•Used to be good
•Limitations
Reasons a business process never was good - Answer •Ambiguity
•Misalignment
•Miscommunication
Ambiguity - Answer •Common reason for bad business process
•Reason why a business process never was good
•Goals are not clearly understood
•Laziness, Hubris, Lack of information
Misalignment - Answer •Common reason for bad business process
•Reason why a business process never was good
•Goals and actions are not in alignment
And 10 Test Questions and Answers
2026-2027 Update.
Process - Answer "Any activity or group of activities that takes an input, adds value to is and
provides an output to an external customer.
Using an organization's resources to provide definitive results."
•Step-by-step breakdown that aids in providing high quality results on a consistent basis
utilizing minimal resources.
•A mini supply chain
The relationship between Business Processes and Supply Chain - Answer •Supply chains are
made up of a series of interconnected processes
•Allows for management from afar
Importance of Business Processes - Answer •Document every step to keep it consistent
•One an opportunity is gone it's gone forever
•Business that are trying to scale up
•Business that are trying to reach many customers
Three requirements of a good process - Answer •Good Intentions
•Reproducible Results
•Measurable Results
Good Intentions - Answer •A requirement of a good process
•Goal oriented, stakeholders considered, effective and efficient, outputs are desired
Reproducible Results - Answer •A requirement of a good process
•Documented and easily understood.
•Adaptability, taking into account all possible outcomes
•Training & Hiring is affected by this
•Scale and capacity
Measurable & Manageable - Answer •A requirement of a good process
•Entire system considered
, •Accountability, good metrics, easy to identify problems
Important aspects of "intentions and parameters" - Answer •Goals
•Stakeholders
•Defined values
•System Parameters
•Defined Successes
•Efficient and Effective
Service Blueprints - Answer A detailed flowchart of the process used to deliver a service.
It identifies the actions of different parties, those steps that are visible and not-visible to the
customer, key
steps and outcomes, and related and supporting processes.
In-class example of Ticket Brokerage - Answer Uses the website Stub Hub to demonstrates;
•The Assessment of Business Parameters; Want Value Measure for stakeholders in a business
process
•A good process
Common reasons for Bad Processes - Answer •Never was good
•Used to be good
•Limitations
Reasons a business process never was good - Answer •Ambiguity
•Misalignment
•Miscommunication
Ambiguity - Answer •Common reason for bad business process
•Reason why a business process never was good
•Goals are not clearly understood
•Laziness, Hubris, Lack of information
Misalignment - Answer •Common reason for bad business process
•Reason why a business process never was good
•Goals and actions are not in alignment
