lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Pre-assessment: Sales Management (NBO1) (PNBO)
Attempt #1
Status: Passed
Correct
1.
A salesperson wants to get to know a prospective customer by establishing ongoing communication to ensure current as
well as future sales.
Which sales approach is the salesperson using?
Your Correct
Answer Answer
Transactional
Relationship
Adaptive
Direct
Correct
2.
A salesperson prepares for a customer meeting by reviewing the number of products the customer has purchased since
the company started. The salesperson decides to open the conversation by reviewing how the company has consistently
provided a trusted product since the start of the customer relationship.
https://www.stuvia.com/user/filwe1099salmin
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Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
How does this salesperson's approach help achieve sales goals?
Your
Answer
It emphasizes company value to the customer
It analyzes return on customer investment
It evaluates the cost of customer investment
It calculates net customer profit
Correct
3.
A retailer is advertising its new product line and has designed a campaign that includes social media advertising, print
promotional pieces, online promotions, and a special product launch event.
Which concept is the retailer using to promote its new product line?
Your
Answer
Relationship selling
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Your
Answer
Integrated marketing communications
Buyer journey
Marketing research
Correct
4.
How does empathy contribute to building a good relationship with a customer?
Y
A
By sharing beliefs with clients to build interactions based on mutual interests
By displaying vulnerability to clients to make them feel like they have the upper hand
By creating distance from the company to show high customer awareness
By creating an emotional connection with clients to show understanding that is built on trust
Correct
5.
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Why is responsive listening important when participating in verbal communication?
It allows a salesperson to be prepared to counter any arguments made by a potential client.
It ensures that a salesperson is responding quickly to the customer's needs.
It encourages the salesperson to repeat back to the customer what they believe the customer needs.
It promotes rotating salespeople when dealing with clients who have specific requirements.
Correct
6.
What is a result of a salesperson conducting follow-up on a sale?
Your Cor
Answer Ans
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Pre-assessment: Sales Management (NBO1) (PNBO)
Attempt #1
Status: Passed
Correct
1.
A salesperson wants to get to know a prospective customer by establishing ongoing communication to ensure current as
well as future sales.
Which sales approach is the salesperson using?
Your Correct
Answer Answer
Transactional
Relationship
Adaptive
Direct
Correct
2.
A salesperson prepares for a customer meeting by reviewing the number of products the customer has purchased since
the company started. The salesperson decides to open the conversation by reviewing how the company has consistently
provided a trusted product since the start of the customer relationship.
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
How does this salesperson's approach help achieve sales goals?
Your
Answer
It emphasizes company value to the customer
It analyzes return on customer investment
It evaluates the cost of customer investment
It calculates net customer profit
Correct
3.
A retailer is advertising its new product line and has designed a campaign that includes social media advertising, print
promotional pieces, online promotions, and a special product launch event.
Which concept is the retailer using to promote its new product line?
Your
Answer
Relationship selling
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Your
Answer
Integrated marketing communications
Buyer journey
Marketing research
Correct
4.
How does empathy contribute to building a good relationship with a customer?
Y
A
By sharing beliefs with clients to build interactions based on mutual interests
By displaying vulnerability to clients to make them feel like they have the upper hand
By creating distance from the company to show high customer awareness
By creating an emotional connection with clients to show understanding that is built on trust
Correct
5.
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
, lOMoARcPSD|44532475
D099 Pre-assessment;
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
Sales Management
https://www.stuvia.com/user/filwe1099salminhttps://www.stuvia.com/user/filwe1099salmin
(NBO1) (PNBO) Questions & Answers Passedhttps://www.stuvia.com/user/filwe1099salm
Why is responsive listening important when participating in verbal communication?
It allows a salesperson to be prepared to counter any arguments made by a potential client.
It ensures that a salesperson is responding quickly to the customer's needs.
It encourages the salesperson to repeat back to the customer what they believe the customer needs.
It promotes rotating salespeople when dealing with clients who have specific requirements.
Correct
6.
What is a result of a salesperson conducting follow-up on a sale?
Your Cor
Answer Ans
Ensures customer satisfaction
Establishes contract terms
Determines customer needs
https://www.stuvia.com/user/filwe1099salmin
https://www.stuvia.com/user/filwe1099salmin
Downloaded https://www.stuvia.com/user/filwe1099salmin
by madiba South Africa stuvia ()
