PSAP - ANSWER-Public Safety Answering Point
OETS - ANSWER-Office of emergency telecommunication services
voice inflection - ANSWER-the tone of your voice; remaining calm without showing
excitement
ECO - ANSWER-Emergency communications officer
PST - ANSWER-Public Safety Telecommunicator
NECI - ANSWER-National emergency communications institute
PSDP - ANSWER-Public safety dispatch point
ANI - ANSWER-Automatic Number Identification
ALI - ANSWER-Automatic Location Identification
TTY/TDD - ANSWER-Teletypewriter/telecommunication device for the deaf
Titles recognized by FCC - ANSWER-PST-T
PST
Senior PST
Supervising PST
Chief PST
Ethics - ANSWER-Set of principles of right conduct, a theory or a system of moral
, values adopted by a particular profession
Ethical standards - ANSWER-The rules, standards, and/or principles governing the
conduct of civil service
Code of ethics for PSTs - ANSWER-Protection of citizens within community,
standards, and/or principles governing the conduct of civil service
10 ethical standards - ANSWER-Limitations of authority
Standards of law & self-conduct
Proper means to gain proper ends
Cooperation with public officials
Private conduct
Conduct towards public
Recklessness, misconduct, & incompetence within my profession
Gifts & favors
Attitude towards your profession
Primary responsibility of the 911 professional
Values - ANSWER-A belief, mission, goal, or a philosophy that is meaningful
LPR - ANSWER-License plate reader
Location - ANSWER-Primary objective
Expectations of a caller - ANSWER-Expect to speak with a trained professional
Treated with courtesy
Call dumping - ANSWER-Looking for a reason not to send response for a call
Call screening - ANSWER-Systematically selecting, rejecting, considering, or
grouping persons, objects, or ideas
Call prioritizing - ANSWER-Sending the appropriate response based on the nature of
the call
CAD - ANSWER-Computer Aided Dispatch
AVL - ANSWER-Automatic Vehicle Location
Selective routing - ANSWER-Directs overflow 911 calls to alternative PSAP
Liability - ANSWER-An obligation to perform a duty or responsibility
Vicarious Liability - ANSWER-Concept that holds you responsible for your actions
and/or the actions of those you supervise or direct
Standard of care - ANSWER-Reasonable actions under similar circumstances to
OETS - ANSWER-Office of emergency telecommunication services
voice inflection - ANSWER-the tone of your voice; remaining calm without showing
excitement
ECO - ANSWER-Emergency communications officer
PST - ANSWER-Public Safety Telecommunicator
NECI - ANSWER-National emergency communications institute
PSDP - ANSWER-Public safety dispatch point
ANI - ANSWER-Automatic Number Identification
ALI - ANSWER-Automatic Location Identification
TTY/TDD - ANSWER-Teletypewriter/telecommunication device for the deaf
Titles recognized by FCC - ANSWER-PST-T
PST
Senior PST
Supervising PST
Chief PST
Ethics - ANSWER-Set of principles of right conduct, a theory or a system of moral
, values adopted by a particular profession
Ethical standards - ANSWER-The rules, standards, and/or principles governing the
conduct of civil service
Code of ethics for PSTs - ANSWER-Protection of citizens within community,
standards, and/or principles governing the conduct of civil service
10 ethical standards - ANSWER-Limitations of authority
Standards of law & self-conduct
Proper means to gain proper ends
Cooperation with public officials
Private conduct
Conduct towards public
Recklessness, misconduct, & incompetence within my profession
Gifts & favors
Attitude towards your profession
Primary responsibility of the 911 professional
Values - ANSWER-A belief, mission, goal, or a philosophy that is meaningful
LPR - ANSWER-License plate reader
Location - ANSWER-Primary objective
Expectations of a caller - ANSWER-Expect to speak with a trained professional
Treated with courtesy
Call dumping - ANSWER-Looking for a reason not to send response for a call
Call screening - ANSWER-Systematically selecting, rejecting, considering, or
grouping persons, objects, or ideas
Call prioritizing - ANSWER-Sending the appropriate response based on the nature of
the call
CAD - ANSWER-Computer Aided Dispatch
AVL - ANSWER-Automatic Vehicle Location
Selective routing - ANSWER-Directs overflow 911 calls to alternative PSAP
Liability - ANSWER-An obligation to perform a duty or responsibility
Vicarious Liability - ANSWER-Concept that holds you responsible for your actions
and/or the actions of those you supervise or direct
Standard of care - ANSWER-Reasonable actions under similar circumstances to
