HMD 205 FINAL UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. What should an employee do if they do not agree with their supervisor's assessment?
a. schedule a developmental meeting with peers
b. bring the issue to higher-level management
c. take responsibility for not meeting expectations
d. push back on the assessment
Answer:
c. take responsibility for not meeting expectations
Question:
2. ACME Global asked Derron to fill out a 50 page evaluation form on all 20 of his employees in his
department by the end of the week. Derron responded that he would need more time because this method
of evaluation was not ______.
a. acceptable
b. reliable
c. feasible
d. valid
Answer:
c. feasible
Question:
3. The ______ is a performance appraisal checklist form on which a manager simply rates performance on
a continuum such as excellent, good, average, fair, and poor.
a. ranking form
b. behaviorally anchored rating scale form
c. graphic rating scale form
d. critical incidents form
Answer:
c. graphic rating scale form
Question:
4. Accurate information requires that managers collect data that is ______.
a. broad and generalizable
b. acceptable and feasible
c. narrow and specific
d. valid and reliable
Answer:
d. valid and reliable
,Question:
5. Janae compliments Abby on her efficient work and her friendly demeanor with their customers. Janae is
trying to ______.
a. use negative reinforcement
b. increase Abby's ROI for the company
c. reinforce positive behavior
d. increase Abby's number of clients
Answer:
c. reinforce positive behavior
Question:
6. Which statement is true about results appraisals?
a. They are not easily defensible in court.
b. They focus on the actions an employee takes.
c. They easily meet requirements of the OUCH Test.
d. They focus on subjective qualities of an employee.
Answer:
c. They easily meet requirements of the OUCH Test.
Question:
7. Subordinate evaluations of supervisors should be ______.
a. made public to the organization
b. done face-to-face
c. done often
d. anonymous
Answer:
d. anonymous
Question:
8. ABC café wants to make sure that their baristas are successfully making the café into a home away from
home for their customers. Which source of performance appraisal will be best to help measure the success
of this goal?
a. executives
b. supervisors
c. peers
d. customers
Answer:
d. customers
Question:
9. When both the manager and employee agree on the level of performance and what it takes to get to the
next level they have ______.
a. similar behaviors
b. perceptual congruence
c. made a compromise
d. similar values
, Answer:
b. perceptual congruence
Question:
10. Marquez is giving his employee, Matt, a performance assessment. At the beginning of their meeting,
they start discussing sports and find out that their favorite football team is the same, and that they both
participate in fantasy sports leagues. Marquez gives Matt a very high score on his performance assessment,
but it is much higher than the other scores he gives to his other employees. Which assessment error did
Marquez commit?
a. halo error
b. recency error
c. similarity error
d. proximity error
Answer:
c. similarity error
Question:
11. ACME Global wants to get the most accurate assessment of their product developers as possible. Their
developers tend to work with different vendors, clients, others in the organization, and report to several
different managers. Which method of performance evaluation should ACME use?
a. peer review
b. critical incidents method
c. 360-degree evaluation
d. management by objective
Answer:
c. 360-degree evaluation
Question:
12. Marguerite manages a team of anywhere from 15 to 20 people during the year. She has always paid
attention to their daily work but has found that this is too overwhelming to complete along with her own
deadlines. She is now focusing on the end result instead of managing daily work, giving her team more
freedom. In managing this way, which issue does Marguerite need to pay special attention to in this change
of style?
a. stereotyping
b. engagement
c. bias
d. ethics
Answer:
d. ethics
Question:
13. After their quarterly performance appraisals, ACME Global's employees began to have more disputes
and the work environment was becoming very toxic. Employees also began to seem very competitive with
one another. ACME's managers likely used which method to perform their appraisals?
a. management by objectives
b. critical incidents method
c. ranking
d. the BARS form
CORRECT ANSWERS
Question:
1. What should an employee do if they do not agree with their supervisor's assessment?
a. schedule a developmental meeting with peers
b. bring the issue to higher-level management
c. take responsibility for not meeting expectations
d. push back on the assessment
Answer:
c. take responsibility for not meeting expectations
Question:
2. ACME Global asked Derron to fill out a 50 page evaluation form on all 20 of his employees in his
department by the end of the week. Derron responded that he would need more time because this method
of evaluation was not ______.
a. acceptable
b. reliable
c. feasible
d. valid
Answer:
c. feasible
Question:
3. The ______ is a performance appraisal checklist form on which a manager simply rates performance on
a continuum such as excellent, good, average, fair, and poor.
a. ranking form
b. behaviorally anchored rating scale form
c. graphic rating scale form
d. critical incidents form
Answer:
c. graphic rating scale form
Question:
4. Accurate information requires that managers collect data that is ______.
a. broad and generalizable
b. acceptable and feasible
c. narrow and specific
d. valid and reliable
Answer:
d. valid and reliable
,Question:
5. Janae compliments Abby on her efficient work and her friendly demeanor with their customers. Janae is
trying to ______.
a. use negative reinforcement
b. increase Abby's ROI for the company
c. reinforce positive behavior
d. increase Abby's number of clients
Answer:
c. reinforce positive behavior
Question:
6. Which statement is true about results appraisals?
a. They are not easily defensible in court.
b. They focus on the actions an employee takes.
c. They easily meet requirements of the OUCH Test.
d. They focus on subjective qualities of an employee.
Answer:
c. They easily meet requirements of the OUCH Test.
Question:
7. Subordinate evaluations of supervisors should be ______.
a. made public to the organization
b. done face-to-face
c. done often
d. anonymous
Answer:
d. anonymous
Question:
8. ABC café wants to make sure that their baristas are successfully making the café into a home away from
home for their customers. Which source of performance appraisal will be best to help measure the success
of this goal?
a. executives
b. supervisors
c. peers
d. customers
Answer:
d. customers
Question:
9. When both the manager and employee agree on the level of performance and what it takes to get to the
next level they have ______.
a. similar behaviors
b. perceptual congruence
c. made a compromise
d. similar values
, Answer:
b. perceptual congruence
Question:
10. Marquez is giving his employee, Matt, a performance assessment. At the beginning of their meeting,
they start discussing sports and find out that their favorite football team is the same, and that they both
participate in fantasy sports leagues. Marquez gives Matt a very high score on his performance assessment,
but it is much higher than the other scores he gives to his other employees. Which assessment error did
Marquez commit?
a. halo error
b. recency error
c. similarity error
d. proximity error
Answer:
c. similarity error
Question:
11. ACME Global wants to get the most accurate assessment of their product developers as possible. Their
developers tend to work with different vendors, clients, others in the organization, and report to several
different managers. Which method of performance evaluation should ACME use?
a. peer review
b. critical incidents method
c. 360-degree evaluation
d. management by objective
Answer:
c. 360-degree evaluation
Question:
12. Marguerite manages a team of anywhere from 15 to 20 people during the year. She has always paid
attention to their daily work but has found that this is too overwhelming to complete along with her own
deadlines. She is now focusing on the end result instead of managing daily work, giving her team more
freedom. In managing this way, which issue does Marguerite need to pay special attention to in this change
of style?
a. stereotyping
b. engagement
c. bias
d. ethics
Answer:
d. ethics
Question:
13. After their quarterly performance appraisals, ACME Global's employees began to have more disputes
and the work environment was becoming very toxic. Employees also began to seem very competitive with
one another. ACME's managers likely used which method to perform their appraisals?
a. management by objectives
b. critical incidents method
c. ranking
d. the BARS form
