GEB 3213 FINAL EXAM FSU UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Indirect approach (U.S.)
Answer:
Most common approach; cushions bad news to avoid upsetting the reader
Question:
2. Direct approach (negative news)
Answer:
Used when message is minor, audience prefers directness, or urgency is needed
Question:
3. Buffer paragraph
Answer:
Opening paragraph that introduces topic neutrally without revealing bad news
Question:
4. Five-part structure (negative message)
Answer:
Buffer ’ Reasons ’ Bad news ’ Alternative ’ Positive closing
Question:
5. Placement of bad news
Answer:
Middle of the second paragraph (to de-emphasize it)
Question:
6. De-emphasizing techniques
Answer:
Use longer/complex sentences, passive voice, subordinating clauses
Question:
7. Subordinating (dependent) clause
Answer:
Used to soften bad news by reducing emphasis
Question:
8. Tone guidelines (negative messages)
Answer:
Avoid harsh language, minimize negative words, avoid over-apologizing
Question:
9. Alternative (in bad news message)
, Answer:
A solution or next step offered after delivering bad news
Question:
10. Final paragraph (negative message)
Answer:
Positive, forward-looking, no repetition of bad news
Question:
11. Business stewardship (CSR)
Answer:
Company responsibility to act ethically and support sustainability/community
Question:
12. Top leadership role
Answer:
Leaders must model and communicate stewardship values
Question:
13. Chief CSR officer (CECSR)
Answer:
Executive responsible for sustainability initiatives
Question:
14. Sustainability office
Answer:
Department managing CSR efforts and communication
Question:
15. Vision statement (CSR)
Answer:
Defines company goals (environmental, social, community impact)
Question:
16. Internal CSR communication
Answer:
Activities like volunteering, seminars, employee engagement
Question:
17. External CSR communication
Answer:
Social media, stakeholders, public outreach
Question:
18. Examples of CSR companies
QUESTIONS AND CORRECT ANSWERS
Question:
1. Indirect approach (U.S.)
Answer:
Most common approach; cushions bad news to avoid upsetting the reader
Question:
2. Direct approach (negative news)
Answer:
Used when message is minor, audience prefers directness, or urgency is needed
Question:
3. Buffer paragraph
Answer:
Opening paragraph that introduces topic neutrally without revealing bad news
Question:
4. Five-part structure (negative message)
Answer:
Buffer ’ Reasons ’ Bad news ’ Alternative ’ Positive closing
Question:
5. Placement of bad news
Answer:
Middle of the second paragraph (to de-emphasize it)
Question:
6. De-emphasizing techniques
Answer:
Use longer/complex sentences, passive voice, subordinating clauses
Question:
7. Subordinating (dependent) clause
Answer:
Used to soften bad news by reducing emphasis
Question:
8. Tone guidelines (negative messages)
Answer:
Avoid harsh language, minimize negative words, avoid over-apologizing
Question:
9. Alternative (in bad news message)
, Answer:
A solution or next step offered after delivering bad news
Question:
10. Final paragraph (negative message)
Answer:
Positive, forward-looking, no repetition of bad news
Question:
11. Business stewardship (CSR)
Answer:
Company responsibility to act ethically and support sustainability/community
Question:
12. Top leadership role
Answer:
Leaders must model and communicate stewardship values
Question:
13. Chief CSR officer (CECSR)
Answer:
Executive responsible for sustainability initiatives
Question:
14. Sustainability office
Answer:
Department managing CSR efforts and communication
Question:
15. Vision statement (CSR)
Answer:
Defines company goals (environmental, social, community impact)
Question:
16. Internal CSR communication
Answer:
Activities like volunteering, seminars, employee engagement
Question:
17. External CSR communication
Answer:
Social media, stakeholders, public outreach
Question:
18. Examples of CSR companies
