TELECOMMUNICATOR TCOLE UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Telecommunicator
Answer:
Dispatcher or other emergency communications specialist
Question:
2. Emergency
Answer:
Occurrence or imminent threat of damage, injury, or loss of life or property resulting from an extraordinary
natural or man-made cause.
Question:
3. Ethics
Answer:
Discipline dealing with what is good and bad; moral duty and obligation. Study of the rules of the game of
life. Set of rules and standards that govern individual conduct.
Question:
4. Ethical Decision Making tools
Answer:
Trustworthiness, Integrity, Promise-keeping, Loyalty, Respect, Responsibility, Accountability, Pursuit of
excellence, Self-restraint, Justice and fairness, Caring, Civic virtue and citizenship.
Question:
5. Ethics Check Questions
Answer:
Is it Legal? Will actions violate laws, codes, or constitutional rights? Is it balanced? Is my decision fair to
everyone concerned? How will I feel about myself? Will it withstand public scrutiny?
Question:
6. Available Resources in PSAP
Answer:
Directories, Computerized Records, Contact info for other agencies, organizations, or services,
Supervisors, Databases, Media, community, or organizational outlets, note or flip cards, Peace Officers,
Co-workers/colleagues, Training manuals and handbooks, Agency/department's written policies and
procedures.
Question:
7. Confidentiality
Answer:
Distinguish between public or private information. Do not discuss work related information in a personal
setting.
, Question:
8. Confidentiality Legal aspects
Answer:
TCIC/NCIC, Texas Privacy Act, HIPPA
Question:
9. Different phones and how they Affect 9-1-1 calls
Answer:
Landline: portable, digital, wired Cellular Phones. Affect location finding.
Question:
10. Types of 9-1-1 Systems
Answer:
Basic System and Enhanced System
Question:
11. ALI
Answer:
Automatic Location Identification: automatic number identification is matched to address or location of
phone from which a call is made. So you get both # and Location
Question:
12. ANI
Answer:
Automatic Number Identification: a feature that enables a service supplier to identify the telephone number
of a caller and give it to the telecommunicator
Question:
13. Base Rate
Answer:
Phone bill rate minus taxes, fees, license costs, or charges
Question:
14. Dispatch Method
Answer:
Method of responding to a telephone request for emergency service by which a public safety answering
point decides on the proper action to be taken and dispatches, when necessary, the appropriate emergency
service unit.
Question:
15. Local Exchange Access Lines
Answer:
All types of lines or trunks that connect a service user to the supplier's local telephone exchange office
Question:
16. 9-1-1
QUESTIONS AND CORRECT ANSWERS
Question:
1. Telecommunicator
Answer:
Dispatcher or other emergency communications specialist
Question:
2. Emergency
Answer:
Occurrence or imminent threat of damage, injury, or loss of life or property resulting from an extraordinary
natural or man-made cause.
Question:
3. Ethics
Answer:
Discipline dealing with what is good and bad; moral duty and obligation. Study of the rules of the game of
life. Set of rules and standards that govern individual conduct.
Question:
4. Ethical Decision Making tools
Answer:
Trustworthiness, Integrity, Promise-keeping, Loyalty, Respect, Responsibility, Accountability, Pursuit of
excellence, Self-restraint, Justice and fairness, Caring, Civic virtue and citizenship.
Question:
5. Ethics Check Questions
Answer:
Is it Legal? Will actions violate laws, codes, or constitutional rights? Is it balanced? Is my decision fair to
everyone concerned? How will I feel about myself? Will it withstand public scrutiny?
Question:
6. Available Resources in PSAP
Answer:
Directories, Computerized Records, Contact info for other agencies, organizations, or services,
Supervisors, Databases, Media, community, or organizational outlets, note or flip cards, Peace Officers,
Co-workers/colleagues, Training manuals and handbooks, Agency/department's written policies and
procedures.
Question:
7. Confidentiality
Answer:
Distinguish between public or private information. Do not discuss work related information in a personal
setting.
, Question:
8. Confidentiality Legal aspects
Answer:
TCIC/NCIC, Texas Privacy Act, HIPPA
Question:
9. Different phones and how they Affect 9-1-1 calls
Answer:
Landline: portable, digital, wired Cellular Phones. Affect location finding.
Question:
10. Types of 9-1-1 Systems
Answer:
Basic System and Enhanced System
Question:
11. ALI
Answer:
Automatic Location Identification: automatic number identification is matched to address or location of
phone from which a call is made. So you get both # and Location
Question:
12. ANI
Answer:
Automatic Number Identification: a feature that enables a service supplier to identify the telephone number
of a caller and give it to the telecommunicator
Question:
13. Base Rate
Answer:
Phone bill rate minus taxes, fees, license costs, or charges
Question:
14. Dispatch Method
Answer:
Method of responding to a telephone request for emergency service by which a public safety answering
point decides on the proper action to be taken and dispatches, when necessary, the appropriate emergency
service unit.
Question:
15. Local Exchange Access Lines
Answer:
All types of lines or trunks that connect a service user to the supplier's local telephone exchange office
Question:
16. 9-1-1
