IST 301 EXAM 2: CISCO CASE STUDY UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

IST 301 EXAM 2: CISCO CASE STUDY UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS

Question:
1. Cisco Systems establishment
Answer:
- Founded in 1984 by Stanford computer scientists
- business boomed as the popularity of the internet rose
- most well known product: the router

Question:
2. Cisco's Organizational Structure
Answer:
- Centralized, functional organization (e.g manufacturing, customer support, finance, IT)
- Product Marketing and R&D decentralized into 3 lines of business

Question:
3. Cisco's old IT software
Answer:
- Running UNIX-based software for core transaction processing (financial, manufacturing, order entry)
- Software was too customized; the reliability and scalability, and modifiability wasn't going to help cisco
grow
- CIO Pete Solvik's first instinct for change was to avoid an ERP system and ban legacy systems

Question:
4. Cisco old IT software tipping point
Answer:
- Cisco's legacy environment failed in January 1994
- Company was shut down for two days
- Central database corrupted

Question:
5. Cisco's ERP Implementation
Answer:
could not be strictly IT initiative, but include people from the business side

Question:
6. Cisco's ERP Consultant
Answer:
KPMG

Question:
7. Cisco's software package