Pega Certified System Architect (PCSA) Exam 2026/2027 |
Complete Practice Questions, Correct Answers & Detailed
Rationales
Case Management
1. What is the primary purpose of a case lifecycle in Pega?
A. To define database indexes
B. To describe how a case progresses from initiation to completion
C. To configure user authentication
D. To create application themes
Answer: B
Rationale: A case lifecycle defines the stages and processes through
which a case progresses.
2. Which Pega construct represents a major phase of a case lifecycle?
A. Property
B. Stage
C. Data record
D. Access role
Answer: B
Rationale: Stages divide the case lifecycle into meaningful phases of
work.
3. A loan application must progress through Application, Review,
Approval, and Fulfillment. What should be used to represent these
phases?
A. Stages
B. Properties
,C. Data objects
D. Reports
Answer: A
Rationale: Each major phase of a case is naturally represented by a
stage.
4. What is the main purpose of a case status?
A. To identify the current state of a case
B. To authenticate a user
C. To define a data relationship
D. To configure a dashboard theme
Answer: A
Rationale: Case status communicates the current processing state of a
case.
5. Which configuration is most appropriate when users need guidance
about what to do during an assignment?
A. Assignment instructions
B. Access group
C. Data object
D. Report filter
Answer: A
Rationale: Assignment instructions provide contextual guidance to
users performing tasks.
6. A company wants a case to automatically escalate if an approval is
not completed within two business days. Which feature should be
considered?
A. Service-level agreement
B. Data relationship
,C. Persona
D. Theme
Answer: A
Rationale: SLAs can define goals, deadlines, and escalation behavior for
case work.
7. Which SLA concept represents the desired target time for
completing work?
A. Goal
B. Theme
C. Persona
D. View
Answer: A
Rationale: The goal defines the target time associated with case
processing.
8. Which SLA concept represents the point by which work should be
completed?
A. Deadline
B. Data record
C. Access role
D. Stage label
Answer: A
Rationale: The deadline establishes the required completion point.
9. What can happen when an SLA deadline is passed?
A. The application must be deleted
B. Escalation or other configured actions can occur
C. The user's password expires
D. The case automatically becomes a child case
, Answer: B
Rationale: SLA configurations can trigger actions when deadlines or
passed deadlines occur.
10. A task should always be assigned to the same team rather than an
individual. What is an appropriate routing destination?
A. Work queue
B. Property
C. Theme
D. Data object
Answer: A
Rationale: Work queues allow work to be routed to a group of users.
11. What is the primary purpose of routing in case management?
A. To determine who or what group receives work
B. To define database storage
C. To encrypt passwords
D. To generate application themes
Answer: A
Rationale: Routing determines the destination of assignments.
12. A manager wants approval requests to follow the organization's
reporting hierarchy. Which approval approach is appropriate?
A. Reporting-structure approval
B. Random routing
C. Data-page refresh
D. Dashboard filtering
Answer: A
Rationale: Reporting-structure approvals use organizational
relationships to determine approvers.
Complete Practice Questions, Correct Answers & Detailed
Rationales
Case Management
1. What is the primary purpose of a case lifecycle in Pega?
A. To define database indexes
B. To describe how a case progresses from initiation to completion
C. To configure user authentication
D. To create application themes
Answer: B
Rationale: A case lifecycle defines the stages and processes through
which a case progresses.
2. Which Pega construct represents a major phase of a case lifecycle?
A. Property
B. Stage
C. Data record
D. Access role
Answer: B
Rationale: Stages divide the case lifecycle into meaningful phases of
work.
3. A loan application must progress through Application, Review,
Approval, and Fulfillment. What should be used to represent these
phases?
A. Stages
B. Properties
,C. Data objects
D. Reports
Answer: A
Rationale: Each major phase of a case is naturally represented by a
stage.
4. What is the main purpose of a case status?
A. To identify the current state of a case
B. To authenticate a user
C. To define a data relationship
D. To configure a dashboard theme
Answer: A
Rationale: Case status communicates the current processing state of a
case.
5. Which configuration is most appropriate when users need guidance
about what to do during an assignment?
A. Assignment instructions
B. Access group
C. Data object
D. Report filter
Answer: A
Rationale: Assignment instructions provide contextual guidance to
users performing tasks.
6. A company wants a case to automatically escalate if an approval is
not completed within two business days. Which feature should be
considered?
A. Service-level agreement
B. Data relationship
,C. Persona
D. Theme
Answer: A
Rationale: SLAs can define goals, deadlines, and escalation behavior for
case work.
7. Which SLA concept represents the desired target time for
completing work?
A. Goal
B. Theme
C. Persona
D. View
Answer: A
Rationale: The goal defines the target time associated with case
processing.
8. Which SLA concept represents the point by which work should be
completed?
A. Deadline
B. Data record
C. Access role
D. Stage label
Answer: A
Rationale: The deadline establishes the required completion point.
9. What can happen when an SLA deadline is passed?
A. The application must be deleted
B. Escalation or other configured actions can occur
C. The user's password expires
D. The case automatically becomes a child case
, Answer: B
Rationale: SLA configurations can trigger actions when deadlines or
passed deadlines occur.
10. A task should always be assigned to the same team rather than an
individual. What is an appropriate routing destination?
A. Work queue
B. Property
C. Theme
D. Data object
Answer: A
Rationale: Work queues allow work to be routed to a group of users.
11. What is the primary purpose of routing in case management?
A. To determine who or what group receives work
B. To define database storage
C. To encrypt passwords
D. To generate application themes
Answer: A
Rationale: Routing determines the destination of assignments.
12. A manager wants approval requests to follow the organization's
reporting hierarchy. Which approval approach is appropriate?
A. Reporting-structure approval
B. Random routing
C. Data-page refresh
D. Dashboard filtering
Answer: A
Rationale: Reporting-structure approvals use organizational
relationships to determine approvers.
