Steps of Program Evaluation with complete
questions and answers
Step 1 - ANS>>Identify the goals of the program o The social worker may speak with the
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agency Executive Director and/or program staff to identify the goals of the program
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Step 2 - ANS>>Describe the characteristics of the organization
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-Describe the types of clients served by the program, the interventions and practice
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techniques used by staff, the organizational structure of the agency and program
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-These things will help understand how the program services are delivered as well as
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possible hindrances to goal achievement
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Step 3 - ANS>>Process evaluation examines how services are being carried out
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-Example: If a goal is to respond to client inquiries within 12 hours, you would need to
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determine ways to find out if staff members are achieving this goal.
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Step 4 - ANS>>Define outcomes to be measured
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-Involve key program staff, the Executive Director, and others who were involved in setting
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the project's goals o Outcome goals are comprised of data that the agency already keeps
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track of
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-Example: Number of client's served, satisfaction with services, change in
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symptoms/diagnoses, number of service hours utilized
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-Measurable outcomes must be determined to identify whether the projects' goals are
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being met.
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-A baseline of what clients were experiencing before the program was enacted must be
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established.
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Step 5 - ANS>>Measure the outcomes of the program
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-Outcomes can be measured with two types of data: qualitative and quantitative.
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-Qualitative measurements: Information that is not in numerical form. Ex. Open-ended
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surveys, unstructured interviews, observations
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questions and answers
Step 1 - ANS>>Identify the goals of the program o The social worker may speak with the
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
agency Executive Director and/or program staff to identify the goals of the program
ww ww ww ww ww ww ww ww ww ww ww ww ww
Step 2 - ANS>>Describe the characteristics of the organization
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-Describe the types of clients served by the program, the interventions and practice
ww ww ww ww ww ww ww ww ww ww ww ww
techniques used by staff, the organizational structure of the agency and program
ww ww ww ww ww ww ww ww ww ww ww ww ww
-These things will help understand how the program services are delivered as well as
ww ww ww ww ww ww ww ww ww ww ww ww ww
possible hindrances to goal achievement
ww ww ww ww ww
Step 3 - ANS>>Process evaluation examines how services are being carried out
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-Example: If a goal is to respond to client inquiries within 12 hours, you would need to
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
determine ways to find out if staff members are achieving this goal.
ww ww ww ww ww ww ww ww ww ww ww ww
Step 4 - ANS>>Define outcomes to be measured
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-Involve key program staff, the Executive Director, and others who were involved in setting
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the project's goals o Outcome goals are comprised of data that the agency already keeps
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
track of
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-Example: Number of client's served, satisfaction with services, change in
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symptoms/diagnoses, number of service hours utilized
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-Measurable outcomes must be determined to identify whether the projects' goals are
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being met.
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-A baseline of what clients were experiencing before the program was enacted must be
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established.
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Step 5 - ANS>>Measure the outcomes of the program
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-Outcomes can be measured with two types of data: qualitative and quantitative.
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-Qualitative measurements: Information that is not in numerical form. Ex. Open-ended
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surveys, unstructured interviews, observations
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