WGU D518 Challenges in Community Healthcare | Program Evaluation Metrics & Outcomes Workbook | KPIs, Process Measures, Outcome Measures & Data Interpretation | 2026/2027

Community Health Assessment Process Measures, Outcome Measures & Data Interpretation |
2026/2027



Step 1 - ANSReflect and Strategize
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Step 1: Reflect and Strategize - Reflect on what? - ANSreflect on your previous community
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health assessment (CHA) to identify what elements worked well, areas for process
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improvement and whether your implementation strategies had their desired impact
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Step 1: Reflect and Strategize - What is happening during this stage? What questions should
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be considered? - ANS-What elements of your assessment worked well?
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-What elements would you like to do differently this cycle?
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-Did your implementation strategies achieve their intended impact? Why or why not?
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-How successful were your community engagement efforts in the last cycle? Were you able to
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keep community members engaged throughout the assessment?
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-How involved was the community in developing the implementation strategies?
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-Are there additional stakeholder organizations with whom you could partner?
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Step 1: Reflect and Strategize - Get feedback on what? - ANSGet feedback on the previous
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assessment - Gather feedback from external and internal stakeholders from across the
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hospital or health care system to get their impressions of the previous CHA process.
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Step 1: Reflect and Strategize - What resources should the organization be planning for? -
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ANS-Staff time (existing staff or hired consultants)
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-Assessment design (e.g., scope, objectives) yy yy yy yy




-Data collection and analysis
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-Facilitation of collaboration, planning and priority-setting exercises
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-Data visualization technology
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-Report writing, production and dissemination
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-Operational expenses, including meeting supplies and communications costs
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, Community Health Assessment Process Measures, Outcome Measures & Data Interpretation |
2026/2027




Step 2 - ANSIdentify and Engage Stakeholders
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Step 2: Identify and Engage Stakeholders - Why should engaging stakeholders be a deliberate
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process? - ANSCHA developers and community stakeholders may have different ideas for
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what involvement looks like. Community stakeholders and hospital-based CHA developers
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should work together to define their roles and responsibilities and agree upon expectations
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for involvement. Ensuring shared understanding of CHA goals and expectations will facilitate
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collaboration.
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Step 2: Identify and Engage Stakeholders - What are examples of assets to map? - ANS-Human
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resources: An organization's staff, board of directors, programs, membership and target
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population, including individual expertise, talent, training and skills
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-Physical resources: A geographic location that is accessible to the target population and
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provides public space and meeting rooms
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-Informational resources: Formal and informal networks of communication and participation in
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formal and informal associations
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-Political resources: Constituencies of elected officials and public and private institutions that
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advocate for resources and policy changes
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-Existing intervention resources: Initiatives that are already occurring in the community
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Step 2: Identify and Engage Stakeholders -start with the community's _________, then build
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towards consensus - ANSstrengths
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Step 2: Identify and Engage Stakeholders - What is the purpose of a consensus committee? -
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ANS-Represent different community interests and sectors
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-Bring different strengths and/or resources to support the process
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-Are energetic, committed and willing to collaborate
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