TCOLE 1013 Basic Telecommunicator
Certification UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Telecommunicator - CORRECT ANSWER is defined as a dispatcher or other emergency
communications specialist appointed under or governed by the provisions of the Occupation Code
1701.001.
Federal Communications Commission - CORRECT ANSWER regulates the frequency a
Telecommunicator transmits public safety information on.
Emergency - CORRECT ANSWER is an occurrence or imminent threat of damage, injury, or
loss of life or property resulting from an extraordinary natural or man-made cause.
Radio, light waves, wire and/or cable - CORRECT ANSWER Communication transmits
information by
Ethics - CORRECT ANSWER is the discipline of dealing with what is good and bad with
moral duty and obligation.
Good people don't have to worry about them, Idealism is incompatible, is only a concern to the
mightier than thou - CORRECT ANSWER Misconceptions about ethics
Sexual harassment - CORRECT ANSWER A common example of unethical behavior
Texas Ethics Commission - CORRECT ANSWER administers and enforces provisions relating
to the standards of conduct of state officers and employees.
Accountability - CORRECT ANSWER is a Principle of Public Service
Chain of Command - CORRECT ANSWER the structural roles and relationships within an
organization.
, Resources available in a Communications Department / Center - CORRECT ANSWER
Directories, computerized records, and contact information for other agencies, organizations, or
other services
Note or flip cards, supervisors, training manuals or handbooks - CORRECT ANSWER
resources available that a telecommunicator should know are available in their agency's
communications department / center.
Directories - CORRECT ANSWER canb e anything that gives you a starting point. it can be a
rolodex with agency names and numbers, language line help, Relay Texas, TLETS help numbers,
crisscross, who to call for help numbers, etc
Computerized Records - CORRECT ANSWER are CAD systems or state systems that provide
their dispatchers with instant information.
Databases - CORRECT ANSWER area collection of information organized in such a way that
a computer program can quickly select desired pieces of data.
In general, Police Officers are not a good resource of vital information. (T/F) - CORRECT ANSWER
False
Training manuals make good security blankets for when you encounter something new. (T/F) -
CORRECT ANSWER True
Confidentiality - CORRECT ANSWER being able to distinguish between the public or private
nature of information.
Refer to your department's policy - CORRECT ANSWER or ask a supervisor if in doubt about
the confidential nature of some information.
It is okay to discuss work-related information in a personal setting as long as the person does not tell
anyone else. (T/F) - CORRECT ANSWER False
Certification UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Telecommunicator - CORRECT ANSWER is defined as a dispatcher or other emergency
communications specialist appointed under or governed by the provisions of the Occupation Code
1701.001.
Federal Communications Commission - CORRECT ANSWER regulates the frequency a
Telecommunicator transmits public safety information on.
Emergency - CORRECT ANSWER is an occurrence or imminent threat of damage, injury, or
loss of life or property resulting from an extraordinary natural or man-made cause.
Radio, light waves, wire and/or cable - CORRECT ANSWER Communication transmits
information by
Ethics - CORRECT ANSWER is the discipline of dealing with what is good and bad with
moral duty and obligation.
Good people don't have to worry about them, Idealism is incompatible, is only a concern to the
mightier than thou - CORRECT ANSWER Misconceptions about ethics
Sexual harassment - CORRECT ANSWER A common example of unethical behavior
Texas Ethics Commission - CORRECT ANSWER administers and enforces provisions relating
to the standards of conduct of state officers and employees.
Accountability - CORRECT ANSWER is a Principle of Public Service
Chain of Command - CORRECT ANSWER the structural roles and relationships within an
organization.
, Resources available in a Communications Department / Center - CORRECT ANSWER
Directories, computerized records, and contact information for other agencies, organizations, or
other services
Note or flip cards, supervisors, training manuals or handbooks - CORRECT ANSWER
resources available that a telecommunicator should know are available in their agency's
communications department / center.
Directories - CORRECT ANSWER canb e anything that gives you a starting point. it can be a
rolodex with agency names and numbers, language line help, Relay Texas, TLETS help numbers,
crisscross, who to call for help numbers, etc
Computerized Records - CORRECT ANSWER are CAD systems or state systems that provide
their dispatchers with instant information.
Databases - CORRECT ANSWER area collection of information organized in such a way that
a computer program can quickly select desired pieces of data.
In general, Police Officers are not a good resource of vital information. (T/F) - CORRECT ANSWER
False
Training manuals make good security blankets for when you encounter something new. (T/F) -
CORRECT ANSWER True
Confidentiality - CORRECT ANSWER being able to distinguish between the public or private
nature of information.
Refer to your department's policy - CORRECT ANSWER or ask a supervisor if in doubt about
the confidential nature of some information.
It is okay to discuss work-related information in a personal setting as long as the person does not tell
anyone else. (T/F) - CORRECT ANSWER False
