D 351SHRM CP Exam Actual Q&A 2026 Western Governors University
1. What is the definition of "Freedom of Association"?
A. The right of employers to set wages unilaterally
B. The right for workers to unite to promote desired employment conditions as a group
C. The right of governments to regulate labor markets
D. The right of unions to strike without notice
Answer: B
2. Which layer of diversity includes aspects assigned at birth such as race and
gender?
A. Personality
B. Internal Dimensions
C. External Dimensions
D. Organizational Dimensions
Answer: B
3. What is a "Summary Offense" in employee relations?
A. A minor infraction requiring a verbal warning
B. Gross misconduct where no prior warnings are required for termination, provided a
proper investigation and hearing occurred
C. An offense that automatically results in a suspension
D. An offense that requires three written warnings before termination
Answer: B
4. Which of the following is NOT one of the three reasons to approach diversity as a
strategic initiative?
A. To make it a priority
B. To allow for its complexity
C. To reduce training costs
D. To address organizational resistance to change
,Answer: C
5. In organizational development, what does "Structural Org" focus on?
A. Work relationships between employees
B. How the organization is helped or hindered by its structure
C. Work flow and departmental coordination
D. Employee personality traits
Answer: B
6. What is the most critical piece of effective performance management?
A. Frequent feedback
B. Clarity of performance standards
C. Monetary rewards
D. 360-degree reviews
Answer: B
7. According to Porter, which of the following is one of three generic strategies?
A. Cost Leadership
B. Employee Empowerment
C. Market Penetration
D. Product Diversification
Answer: A
8. What are the two functions of an HR audit?
A. Identify training needs and reduce payroll
B. Help management understand what is happening in HR and allow HR to determine
which programs should be eliminated or enhanced
C. Ensure compliance and increase headcount
D. Benchmark salaries and improve recruitment
Answer: B
9. What is "Zero-Based Budgeting"?
A. Budgets are based on the prior year's budget increased by a set percentage
B. Everyone's budget starts at zero and departments must present a case on how their
, budget will help the organization's goals
C. Budgets are allocated based on activity significance
D. Budgets are determined by a formula based on revenue
Answer: B
10. According to Goleman, what leadership attribute separates good leaders from
great leaders?
A. Technical expertise
B. Emotional intelligence
C. Charisma
D. Strategic vision
Answer: B
11. Which of the following is NOT one of the "4 T's" that help an organization increase
global mindsets?
A. Travel
B. Teams
C. Technology
D. Transfers
Answer: C
12. What is "Trait Engagement"?
A. Engagement influenced by workplace conditions
B. The effort employees put into their jobs
C. The inherent personality-based elements that predispose an individual to being
engaged
D. A form of transactional engagement
Answer: C
13. What is the primary goal of supply analysis in workforce planning?
A. To forecast future demand for labor
B. To obtain a snapshot of the current talent pool
C. To identify skill gaps
1. What is the definition of "Freedom of Association"?
A. The right of employers to set wages unilaterally
B. The right for workers to unite to promote desired employment conditions as a group
C. The right of governments to regulate labor markets
D. The right of unions to strike without notice
Answer: B
2. Which layer of diversity includes aspects assigned at birth such as race and
gender?
A. Personality
B. Internal Dimensions
C. External Dimensions
D. Organizational Dimensions
Answer: B
3. What is a "Summary Offense" in employee relations?
A. A minor infraction requiring a verbal warning
B. Gross misconduct where no prior warnings are required for termination, provided a
proper investigation and hearing occurred
C. An offense that automatically results in a suspension
D. An offense that requires three written warnings before termination
Answer: B
4. Which of the following is NOT one of the three reasons to approach diversity as a
strategic initiative?
A. To make it a priority
B. To allow for its complexity
C. To reduce training costs
D. To address organizational resistance to change
,Answer: C
5. In organizational development, what does "Structural Org" focus on?
A. Work relationships between employees
B. How the organization is helped or hindered by its structure
C. Work flow and departmental coordination
D. Employee personality traits
Answer: B
6. What is the most critical piece of effective performance management?
A. Frequent feedback
B. Clarity of performance standards
C. Monetary rewards
D. 360-degree reviews
Answer: B
7. According to Porter, which of the following is one of three generic strategies?
A. Cost Leadership
B. Employee Empowerment
C. Market Penetration
D. Product Diversification
Answer: A
8. What are the two functions of an HR audit?
A. Identify training needs and reduce payroll
B. Help management understand what is happening in HR and allow HR to determine
which programs should be eliminated or enhanced
C. Ensure compliance and increase headcount
D. Benchmark salaries and improve recruitment
Answer: B
9. What is "Zero-Based Budgeting"?
A. Budgets are based on the prior year's budget increased by a set percentage
B. Everyone's budget starts at zero and departments must present a case on how their
, budget will help the organization's goals
C. Budgets are allocated based on activity significance
D. Budgets are determined by a formula based on revenue
Answer: B
10. According to Goleman, what leadership attribute separates good leaders from
great leaders?
A. Technical expertise
B. Emotional intelligence
C. Charisma
D. Strategic vision
Answer: B
11. Which of the following is NOT one of the "4 T's" that help an organization increase
global mindsets?
A. Travel
B. Teams
C. Technology
D. Transfers
Answer: C
12. What is "Trait Engagement"?
A. Engagement influenced by workplace conditions
B. The effort employees put into their jobs
C. The inherent personality-based elements that predispose an individual to being
engaged
D. A form of transactional engagement
Answer: C
13. What is the primary goal of supply analysis in workforce planning?
A. To forecast future demand for labor
B. To obtain a snapshot of the current talent pool
C. To identify skill gaps
