COMMUNICATION SKILLS
/DEMONSTRATE
COMMUNICATION
SKILLS
2.1 Introduction
CommunicationSkills/demonstratecommunicationskillsisoneo
fthesevenbasiccompetenciesunitoflearning/unitofcompetency
offeredinalltheTVETlevel6qualifications.Theunitcoversthecom
petenciesrequiredinmeetingcommunicationneedsofclientsand
colleaguesaswellasdeveloping,establishing,maintainingcom
municationpathwaysandstrategies.Italsocoverscompetencies
forconductinginterviews,facilitatinggroupdiscussionsandrepre
sentingtheorganizationinvariousforums.Thesignificanceofcom
municationskillstoTVETlevel6qualificationistoenablelearnersg
etalongwellandavoidconflictinworkplacesandorganizations.
Thecriticalcompetencytobecoveredincludescommunicationstr
ategiesinorganizationsandcommunicationpathwaysinworkpla
ces.Thebasicresourcesrequiredinclude:Accesstorelevantwor
kplacesandrelevantmaterials.Theunitofcompetencycoverssev
enlearningoutcomes.Eachofthelearningoutcomespresents;le
arningactivitiesthatcoverperformancecriteriastatements,thusc
reatinganopportunityforthetraineetodemonstrateknowledgean
dskillsintheoccupationalstandardsandcontentincurriculum.Inf
ormationsheetprovides;definitionofkeyterms,contentandillustr
ationtoguideintraining.Thecompetencymaybeassessedthroug
hwrittentest,demonstration,practicalassignment,interview/oral
questioningandcasestudy.Selfassessmentisprovidedattheend
ofeachlearningoutcome.Holisticassessmentwithotherunitsrele
vanttotheindustrysectorworkplaceandjobroleisrecommended.
,2.2 PerformanceStandard
Meetscommunicationneedsofclientsandcolleaguesinorganiza
tionsandworkplaceanddevelopseffective,efficientcommunicati
onstrategiesandpathwaysinaccordancetotheorganizationalsta
ndards,procedures,messagecommunicatedandthetimeavaila
ble.
,TOPIC1:Communicationskillsprocesses
Introduction
Thislearningoutcomeinvolvesidentifyingthespecificneedsofthe
clientsandcolleagues,usingdifferentapproachestomeetcommu
nicationneedsandaddressingconflictspromptlyandinatimelywa
ywithoutcompromisingthestandardsoftheorganization.
Definitionofkeyterms
Communication:Communicationreferstotheprocessofsendin
gandreceivingmessagesbetweenthesenderandthereceiver.Th
emessagescanbesentthroughverbal,non-
verbal,writing,graphicalrepresentations,signals,signandbehav
ior.
CommunicationProcess:Communicationprocessconsistsof
someinterrelatedstepsorpartsthroughwhichmessagesaresentf
romsendertoreceive.Itisthesharingofmeaningfulinformationbe
tweentwoormorepeoplewiththegoalofthereceiverunderstandin
gthesender'sintendedmessage.
Modeofcommunication:Itisthechannelthroughwhichmessag
esarepassedandreceived.Itisthemediumusedbythesenderand
thereceivertocommunicate.
, Content/procedures/methods/illustrations
1.1 Specificcommunicationneedsofclientsandcolleague
sareidentifiedandmetForcommunicationtotakeplacethereisn
eedtounderstandthecommunicationneedsofcolleaguesandcli
ents.Thisrequiresidentificationoftheneedsandmeetingthem.In
ordertoidentifyneeds,itisimportanttoaskandrecordhowcolleag
ueswishtoreceivecommunication.Thismustbedoneuponfirstco
ntactorlaterassoonaspracticable.Thecommunicationneedsmu
stbeidentifiedopportunisticallyandproactivelybutnotretrospecti
vely.
Methodsofidentifyingcommunicationneeds
Self-
definitionofcommunicationneedsthatclientsandcolleague
sareaskedtodefinetheircommunicationneeds.Thisensure
sreceptionofinformationinaformatthatcanbebestundersto
odbytheclient/colleague.
Askingforanycommunicationorinformationsupportneeds.
Askingforaminimumoftwooptionsorwaysinwhichtheycanexplainth
eirneeds.
Askingtheclientsorcolleaguestoadvicetheorganizationoft
heircommunicationorinformationneeds.
Includingastandardlineinallcorrespondenceinordertoenc
ouragepeopletocontacttheorganization,shouldtheyhave
anyinformation.
Consideringpeoplewhoareunabletoreadlettersoranyinfor
mationeitherblindorilliteratethuscanbecontactedthrought
elephone.
Usingexistingdataaboutinformationneedstoservetheclien
tsandcolleaguesintheorganization.
Therefore,inordertoidentifythecommunicationneedsandprefer
encesofclientsandcolleagues,thereisneedto;
Assessclient’s/colleague’sinformationaboutlanguageandcommu
nicationneeds.
/DEMONSTRATE
COMMUNICATION
SKILLS
2.1 Introduction
CommunicationSkills/demonstratecommunicationskillsisoneo
fthesevenbasiccompetenciesunitoflearning/unitofcompetency
offeredinalltheTVETlevel6qualifications.Theunitcoversthecom
petenciesrequiredinmeetingcommunicationneedsofclientsand
colleaguesaswellasdeveloping,establishing,maintainingcom
municationpathwaysandstrategies.Italsocoverscompetencies
forconductinginterviews,facilitatinggroupdiscussionsandrepre
sentingtheorganizationinvariousforums.Thesignificanceofcom
municationskillstoTVETlevel6qualificationistoenablelearnersg
etalongwellandavoidconflictinworkplacesandorganizations.
Thecriticalcompetencytobecoveredincludescommunicationstr
ategiesinorganizationsandcommunicationpathwaysinworkpla
ces.Thebasicresourcesrequiredinclude:Accesstorelevantwor
kplacesandrelevantmaterials.Theunitofcompetencycoverssev
enlearningoutcomes.Eachofthelearningoutcomespresents;le
arningactivitiesthatcoverperformancecriteriastatements,thusc
reatinganopportunityforthetraineetodemonstrateknowledgean
dskillsintheoccupationalstandardsandcontentincurriculum.Inf
ormationsheetprovides;definitionofkeyterms,contentandillustr
ationtoguideintraining.Thecompetencymaybeassessedthroug
hwrittentest,demonstration,practicalassignment,interview/oral
questioningandcasestudy.Selfassessmentisprovidedattheend
ofeachlearningoutcome.Holisticassessmentwithotherunitsrele
vanttotheindustrysectorworkplaceandjobroleisrecommended.
,2.2 PerformanceStandard
Meetscommunicationneedsofclientsandcolleaguesinorganiza
tionsandworkplaceanddevelopseffective,efficientcommunicati
onstrategiesandpathwaysinaccordancetotheorganizationalsta
ndards,procedures,messagecommunicatedandthetimeavaila
ble.
,TOPIC1:Communicationskillsprocesses
Introduction
Thislearningoutcomeinvolvesidentifyingthespecificneedsofthe
clientsandcolleagues,usingdifferentapproachestomeetcommu
nicationneedsandaddressingconflictspromptlyandinatimelywa
ywithoutcompromisingthestandardsoftheorganization.
Definitionofkeyterms
Communication:Communicationreferstotheprocessofsendin
gandreceivingmessagesbetweenthesenderandthereceiver.Th
emessagescanbesentthroughverbal,non-
verbal,writing,graphicalrepresentations,signals,signandbehav
ior.
CommunicationProcess:Communicationprocessconsistsof
someinterrelatedstepsorpartsthroughwhichmessagesaresentf
romsendertoreceive.Itisthesharingofmeaningfulinformationbe
tweentwoormorepeoplewiththegoalofthereceiverunderstandin
gthesender'sintendedmessage.
Modeofcommunication:Itisthechannelthroughwhichmessag
esarepassedandreceived.Itisthemediumusedbythesenderand
thereceivertocommunicate.
, Content/procedures/methods/illustrations
1.1 Specificcommunicationneedsofclientsandcolleague
sareidentifiedandmetForcommunicationtotakeplacethereisn
eedtounderstandthecommunicationneedsofcolleaguesandcli
ents.Thisrequiresidentificationoftheneedsandmeetingthem.In
ordertoidentifyneeds,itisimportanttoaskandrecordhowcolleag
ueswishtoreceivecommunication.Thismustbedoneuponfirstco
ntactorlaterassoonaspracticable.Thecommunicationneedsmu
stbeidentifiedopportunisticallyandproactivelybutnotretrospecti
vely.
Methodsofidentifyingcommunicationneeds
Self-
definitionofcommunicationneedsthatclientsandcolleague
sareaskedtodefinetheircommunicationneeds.Thisensure
sreceptionofinformationinaformatthatcanbebestundersto
odbytheclient/colleague.
Askingforanycommunicationorinformationsupportneeds.
Askingforaminimumoftwooptionsorwaysinwhichtheycanexplainth
eirneeds.
Askingtheclientsorcolleaguestoadvicetheorganizationoft
heircommunicationorinformationneeds.
Includingastandardlineinallcorrespondenceinordertoenc
ouragepeopletocontacttheorganization,shouldtheyhave
anyinformation.
Consideringpeoplewhoareunabletoreadlettersoranyinfor
mationeitherblindorilliteratethuscanbecontactedthrought
elephone.
Usingexistingdataaboutinformationneedstoservetheclien
tsandcolleaguesintheorganization.
Therefore,inordertoidentifythecommunicationneedsandprefer
encesofclientsandcolleagues,thereisneedto;
Assessclient’s/colleague’sinformationaboutlanguageandcommu
nicationneeds.
