IAED Emergency Police Dispatcher (EPD) Certification Examination
COVERAGE
1. Emergency Police Dispatch system concepts and protocol structure
2. Law-enforcement call classification and caller interrogation
3. Location verification, scene safety, and responder awareness
4. Priority determination and appropriate dispatch information
5. Violent, suspicious, disturbance, assault, and weapons-related calls
6. Domestic, missing-person, welfare-check, and public-safety incidents
7. Pre-arrival instructions, caller control, and risk communication
8. Updates, transfers, interagency coordination, and documentation
9. Quality assurance, protocol compliance, and case review
10. Professionalism, ethics, stress management, and continuing competency
QUESTIONS, ANSWERS AND RATIONALES
1. Which is asked to address caller location; which response best reflects the applicable
principle?
A. Ignoring the condition until a serious failure or incident occurs
B. Assuming another person or later maintenance will correct the problem
C. Confirming the incident location is fundamental because responders must know where to
go.
D. Using an unapproved shortcut because it appears faster
,Answer: C
Rationale: Confirming the incident location is fundamental because responders must know
where to go. This makes the selected response the best choice for the situation described.
2. Where should be considered when risk management becomes important during this
situation?
A. Ignoring the condition until a serious failure or incident occurs
B. Recognizing hazards early allows corrective action before consequences become more
severe.
C. Assuming another person or later maintenance will correct the problem
D. Using an unapproved shortcut because it appears faster
Answer: B
Rationale: Recognizing hazards early allows corrective action before consequences become
more severe. This makes the selected response the best choice for the situation described.
3. The dispatcher can best explain why records matters when the relevant requirements must
be followed?
A. Assuming another person or later maintenance will correct the problem
B. Using an unapproved shortcut because it appears faster
C. Ignoring the condition until a serious failure or incident occurs
D. Complete records provide evidence of decisions, actions, observations, and results.
Answer: D
Rationale: Complete records provide evidence of decisions, actions, observations, and
results. This makes the selected response the best choice for the situation described.
4. What should respond when communication creates a potential problem during normal
operations?
,A. Ignoring the condition until a serious failure or incident occurs
B. Using an unapproved shortcut because it appears faster
C. Clear communication reduces misunderstandings and helps coordinate safe, effective
operations.
D. Assuming another person or later maintenance will correct the problem
Answer: C
Rationale: Clear communication reduces misunderstandings and helps coordinate safe,
effective operations. This makes the selected response the best choice for the situation
described.
5. Who would most appropriately evaluate testing before deciding what action should occur
next?
A. Appropriate testing provides evidence that installed systems or procedures perform as
required.
B. Assuming another person or later maintenance will correct the problem
C. Ignoring the condition until a serious failure or incident occurs
D. Using an unapproved shortcut because it appears faster
Answer: A
Rationale: Appropriate testing provides evidence that installed systems or procedures
perform as required. This makes the selected response the best choice for the situation
described.
6. A professional is asked to address maintenance; which response best reflects the
applicable principle?
A. Ignoring the condition until a serious failure or incident occurs
B. Routine maintenance can prevent minor conditions from developing into major failures.
, C. Assuming another person or later maintenance will correct the problem
D. Using an unapproved shortcut because it appears faster
Answer: B
Rationale: Routine maintenance can prevent minor conditions from developing into major
failures. This makes the selected response the best choice for the situation described.
7. How should be considered when compliance becomes important during this situation?
A. Ignoring the condition until a serious failure or incident occurs
B. Using an unapproved shortcut because it appears faster
C. Assuming another person or later maintenance will correct the problem
D. Work should follow applicable approved requirements rather than relying on informal
substitutions.
Answer: D
Rationale: Work should follow applicable approved requirements rather than relying on
informal substitutions. This makes the selected response the best choice for the situation
described.
8. The driver can best explain why safety matters when the relevant requirements must be
followed?
A. Using an unapproved shortcut because it appears faster
B. Ignoring the condition until a serious failure or incident occurs
C. Assuming another person or later maintenance will correct the problem
D. Safe procedures should be selected before work begins and maintained throughout the
task.
Answer: D
Rationale: Safe procedures should be selected before work begins and maintained
COVERAGE
1. Emergency Police Dispatch system concepts and protocol structure
2. Law-enforcement call classification and caller interrogation
3. Location verification, scene safety, and responder awareness
4. Priority determination and appropriate dispatch information
5. Violent, suspicious, disturbance, assault, and weapons-related calls
6. Domestic, missing-person, welfare-check, and public-safety incidents
7. Pre-arrival instructions, caller control, and risk communication
8. Updates, transfers, interagency coordination, and documentation
9. Quality assurance, protocol compliance, and case review
10. Professionalism, ethics, stress management, and continuing competency
QUESTIONS, ANSWERS AND RATIONALES
1. Which is asked to address caller location; which response best reflects the applicable
principle?
A. Ignoring the condition until a serious failure or incident occurs
B. Assuming another person or later maintenance will correct the problem
C. Confirming the incident location is fundamental because responders must know where to
go.
D. Using an unapproved shortcut because it appears faster
,Answer: C
Rationale: Confirming the incident location is fundamental because responders must know
where to go. This makes the selected response the best choice for the situation described.
2. Where should be considered when risk management becomes important during this
situation?
A. Ignoring the condition until a serious failure or incident occurs
B. Recognizing hazards early allows corrective action before consequences become more
severe.
C. Assuming another person or later maintenance will correct the problem
D. Using an unapproved shortcut because it appears faster
Answer: B
Rationale: Recognizing hazards early allows corrective action before consequences become
more severe. This makes the selected response the best choice for the situation described.
3. The dispatcher can best explain why records matters when the relevant requirements must
be followed?
A. Assuming another person or later maintenance will correct the problem
B. Using an unapproved shortcut because it appears faster
C. Ignoring the condition until a serious failure or incident occurs
D. Complete records provide evidence of decisions, actions, observations, and results.
Answer: D
Rationale: Complete records provide evidence of decisions, actions, observations, and
results. This makes the selected response the best choice for the situation described.
4. What should respond when communication creates a potential problem during normal
operations?
,A. Ignoring the condition until a serious failure or incident occurs
B. Using an unapproved shortcut because it appears faster
C. Clear communication reduces misunderstandings and helps coordinate safe, effective
operations.
D. Assuming another person or later maintenance will correct the problem
Answer: C
Rationale: Clear communication reduces misunderstandings and helps coordinate safe,
effective operations. This makes the selected response the best choice for the situation
described.
5. Who would most appropriately evaluate testing before deciding what action should occur
next?
A. Appropriate testing provides evidence that installed systems or procedures perform as
required.
B. Assuming another person or later maintenance will correct the problem
C. Ignoring the condition until a serious failure or incident occurs
D. Using an unapproved shortcut because it appears faster
Answer: A
Rationale: Appropriate testing provides evidence that installed systems or procedures
perform as required. This makes the selected response the best choice for the situation
described.
6. A professional is asked to address maintenance; which response best reflects the
applicable principle?
A. Ignoring the condition until a serious failure or incident occurs
B. Routine maintenance can prevent minor conditions from developing into major failures.
, C. Assuming another person or later maintenance will correct the problem
D. Using an unapproved shortcut because it appears faster
Answer: B
Rationale: Routine maintenance can prevent minor conditions from developing into major
failures. This makes the selected response the best choice for the situation described.
7. How should be considered when compliance becomes important during this situation?
A. Ignoring the condition until a serious failure or incident occurs
B. Using an unapproved shortcut because it appears faster
C. Assuming another person or later maintenance will correct the problem
D. Work should follow applicable approved requirements rather than relying on informal
substitutions.
Answer: D
Rationale: Work should follow applicable approved requirements rather than relying on
informal substitutions. This makes the selected response the best choice for the situation
described.
8. The driver can best explain why safety matters when the relevant requirements must be
followed?
A. Using an unapproved shortcut because it appears faster
B. Ignoring the condition until a serious failure or incident occurs
C. Assuming another person or later maintenance will correct the problem
D. Safe procedures should be selected before work begins and maintained throughout the
task.
Answer: D
Rationale: Safe procedures should be selected before work begins and maintained
