Questions, Correct Answers & Complete Review
What is the primary role of a security officer in crime prevention? - correct answers -Reduce the
opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
correct answers -Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? - correct
answers -Correct them immediately
What is the purpose of crime analysis? - correct answers -Identify problems and develop strategies to
reduce problems
Which of the following is easier and more cost efficient for an institution? - correct answers -building in
security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell others about
these organizations - correct answers -excellant
Process improvement in customer service can be measured how? - correct answers -Surveys,
Monitoring performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve performance. - correct
answers -Feedback
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,________ is an element in improving customer service - correct answers -Identifying customers-
Attitude-Communication-Training
Communication is ___________ - correct answers -93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - correct answers -foreseeability
The major source of premise liability in healthcare is from - correct answers -slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. - correct answers -
legal...reasonably safe
Which of the following are elements necessary to establish negligence in a premise liability case? -
correct answers -1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an injury.
Which of the following are examples of risks security officers should identify? - correct answers -Burned
out lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - correct answers -an increase in security
spending
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answers -
emergency department violence
Bicycle patrol is which of these? - correct answers -faster than foot patrol and a vehicle in heavy traffic
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, ______patrol contributes, more then any other method of patrol, to excessive socialization - correct
answers -foot
Security officers should have a valid driver's license if they are going to do what? - correct answers -all
of the above
A security officer responding to a crime scene should do what? - correct answers -Respond as quickly as
possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - correct answers -protect the
scene from contamination
Which of these is an example of factual evidence? - correct answers -physical evidence
which of these should an officer follow to be able to testify that the evidence presented has merit? -
correct answers -proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful investigation? - correct
answers -They memorize information gathered at the scene from those involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be subpoenaed
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