IAHSS Advanced Training for Healthcare Security
Personnel 4th Edition – Latest Questions, Answers & Exam
Prep
What is the primary role of a security officer in crime prevention? - correct answers -Reduce the
opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
correct answers -Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? - correct
answers -Correct them immediately.
What is the purpose of crime analysis? - correct answers -Identify problems and develop strategies to
reduce the problems.
Which of the following is easier and more cost efficient for an institution? - correct answers -Building in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - correct answers -Excellent
Process improvement in customer service can be measured how? - correct answers -Surveys,
Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - correct
answers -Feedback
1
, What are elements in improving customer service? - correct answers -Identify Customers, Attitude,
Communication and Training.
Communication is ______________. - correct answers -93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - correct answers -Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - correct answers -Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________
condition. - correct answers -legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - correct answers -Duty
to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - correct answers -Burned out lights, breached fence
lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - correct answers -An increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answers -
Emergency department violence.
2
Personnel 4th Edition – Latest Questions, Answers & Exam
Prep
What is the primary role of a security officer in crime prevention? - correct answers -Reduce the
opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
correct answers -Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? - correct
answers -Correct them immediately.
What is the purpose of crime analysis? - correct answers -Identify problems and develop strategies to
reduce the problems.
Which of the following is easier and more cost efficient for an institution? - correct answers -Building in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - correct answers -Excellent
Process improvement in customer service can be measured how? - correct answers -Surveys,
Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - correct
answers -Feedback
1
, What are elements in improving customer service? - correct answers -Identify Customers, Attitude,
Communication and Training.
Communication is ______________. - correct answers -93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - correct answers -Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - correct answers -Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________
condition. - correct answers -legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - correct answers -Duty
to the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - correct answers -Burned out lights, breached fence
lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - correct answers -An increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answers -
Emergency department violence.
2
