Wgu D336 Business Of It Applications 51 Questions And Correct Answers

WGU D336 BUSINESS OF IT APPLICATIONS 51
QUESTIONS AND CORRECT ANSWERS

◉ Second phase of ITIL Strategy.
Answer: Service Design


◉ Third phase of ITIL Strategy.
Answer: Service Transition


◉ Fourth phase of ITIL Strategy.
Answer: Service operation


◉ Last phase (5th) of ITIL Strategy.
Answer: Continual Service Improvement


◉ IT staff and management have just completed the IT
infrastructure library (ITIL) phase in which a plan was developed to
address customer concerns.


Which ITIL phase comes next?


Service Strategy

,Service Design
Service Transition
Service Operation
Continual Service Improvement.
Answer: Service Design?


◉ Which term is used when an organization verifies all conditions
are met for a new service to be activated?


Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test.
Answer: Acceptance testing?


◉ Which IT infrastructure library (ITIL) function is the point of
contact for reporting incidents and service requests?


Service Operation
Service desk
Service Transition
Service design.

, Answer: Service Desk


◉ Which role is responsible for negotiating the responsibilities of
the provider and the customer?


Capacity Manager
Compliance Manager
Service level manager
Information security manager.
Answer: Service level manager?


◉ Which phase of the IT infrastructure library (ITIL) provides
guidance on the practical aspects of day-to-day business activities
and ensures that the IT infrastructure runs smoothly?


Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement.
Answer: Service operation?