ADMINISTRATIVE PROFESSIONAL CERTIFICATION REVIEW UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

ADMINISTRATIVE PROFESSIONAL CERTIFICATION
REVIEW UPDATED ACTUAL QUESTIONS AND CORRECT
ANSWERS

Question:
Positive Language
Answer:
can be done, read or hear things from the positive point of view, Language that creates goodwill and gives
more options to receivers than negative language.

Question:
Tone
Answer:
your communication

Question:
Goodwill
Answer:
major concern

Question:
Positive Letters
Answer:
yes to the message receiver, can be done, direct, deductive approach

Question:
Routine Letters
Answer:
positive tone and clearly communicate whatever message is intended, using direct strategy and develop
ideas in a straight forward manner. State immediately why you are writing, explain in body why you are
writing, present details that explain your request or response. Specify what you want reader to do

Question:
Negative Letters
Answer:
reader knows reason for rejection, bad news is revealed with sensitivity, acceptance - understand/indirect
pattern, maintain positive image, message clarity, protection (avoid liability)

Question:
Persuasive Letters
Answer:
message-receiver needs, wants, or may have interest in, Letters that attempt to influence the behavior and
thinking of another person or group at the reading thereof

, Question:
Form Letters
Answer:
personalized repetitive letters, letters with variable information, letters from form paragraphs

Question:
Parts of memoranda
Answer:
to, from, date, subject, and message, reply, signatures, and copy notation

Question:
Consistency
Answer:
basic rule of written communications

Question:
Abstracting Techniques
Answer:
photocopying and highlighting key points, preparation of a summary of key points in a document (such a
summary in paraphrased from is called a précis)

Question:
Primary Data
Answer:
Original documents, information from files, interviews, questionnaires, personal observations, research
studies, Facts collected specifically for the problem or project at hand.

Question:
Secondary Data
Answer:
publication already in print (books, magazines, pamphlets, etc.), Information that already exists
somewhere, having been collected for another purpose

Question:
Reports are made up of the following
Answer:
Prefatory Parts Introduction Body Summary Supplementary Data

Question:
Prefatory Parts of a report
Answer:
cover, title fly, title page, letter of authorization, letter of transmittal, table of contents, table of tables, and
abstract

Question:
Introduction of a report