WGU D046 INTRO TO CARE
COORDINATION EXAM SCRIPT WITH
VERIFIED QUESTIONS AND ANSWERS
●● What does the Brokerage Model offer clients?
Answer: Connects the client with one or two contacts.
Helps establish what the clients needs are and recommend resources
& support svs.
Does NOT monitor or measure outcomes
●● Whom does the Intensive Case Management Model help?
Answer: A cost-effective & beneficial in homeless and alcohol
dependent persons, & for persons with severe mental illness.
●● What is the focus of Disease Management Model?
Answer: To manage various chronic illnesses & explore ways to reduce
rehospitalization.
●● What type of care tries to avoid readmission & negative health
outcomes after a hospital discharge?
,Answer: Transitional Care
●● What does the clinical provider do in the Clinical Case Management
Model?
Answer: They act as the case manager, usually a counselor or therapist.
they provide direct counseling for the clients individual concerns.
Might include mental health support, addiction recovery.
●● What is the focus of Strength-based Case management Model?
Answer: focus is on empowering the client to take the lead in identifying
their own needs, control over search for resources, and svs to address
those needs.
●● What is population management?
Answer: Transition from fee-for-service to coordinated planned
management of entire panel, with extra care for those who need it.
●● Define Medical Neighbor (PCMH-N)
Answer: a clinician that collaborates with a PCMH (patient-centered
medical home) or another medical neighbor to participate in the care
team to enhance bi-directional communication & collaboration on behalf
of the patient.
, ●● What is an example of client engagement during interaction with
patient?
Answer: A patient receiving answers to questions about personal
treatment preferences.
●● what STRATEGIC PARTNER illustrates effective patient
engagement for patients in the healthcare system?
Answer: Co-leading a hospital safety committee with the local fire dept.
●● What STRATEGIC PARTENER should a case manager involve to
coordinate the discharge plan of care for a young woman needing home
intravenous (IV) antibiotics recovering from an infection?
Answer: Home Health Nurse
●● Case scenario:
A woman has just given birth for the first time and requires assistance
with breastfeeding after leaving the hospital.
Which resource should provide direct assistance to this patient during
the patient's first few weeks at home?
Answer: Lactation Consultant
COORDINATION EXAM SCRIPT WITH
VERIFIED QUESTIONS AND ANSWERS
●● What does the Brokerage Model offer clients?
Answer: Connects the client with one or two contacts.
Helps establish what the clients needs are and recommend resources
& support svs.
Does NOT monitor or measure outcomes
●● Whom does the Intensive Case Management Model help?
Answer: A cost-effective & beneficial in homeless and alcohol
dependent persons, & for persons with severe mental illness.
●● What is the focus of Disease Management Model?
Answer: To manage various chronic illnesses & explore ways to reduce
rehospitalization.
●● What type of care tries to avoid readmission & negative health
outcomes after a hospital discharge?
,Answer: Transitional Care
●● What does the clinical provider do in the Clinical Case Management
Model?
Answer: They act as the case manager, usually a counselor or therapist.
they provide direct counseling for the clients individual concerns.
Might include mental health support, addiction recovery.
●● What is the focus of Strength-based Case management Model?
Answer: focus is on empowering the client to take the lead in identifying
their own needs, control over search for resources, and svs to address
those needs.
●● What is population management?
Answer: Transition from fee-for-service to coordinated planned
management of entire panel, with extra care for those who need it.
●● Define Medical Neighbor (PCMH-N)
Answer: a clinician that collaborates with a PCMH (patient-centered
medical home) or another medical neighbor to participate in the care
team to enhance bi-directional communication & collaboration on behalf
of the patient.
, ●● What is an example of client engagement during interaction with
patient?
Answer: A patient receiving answers to questions about personal
treatment preferences.
●● what STRATEGIC PARTNER illustrates effective patient
engagement for patients in the healthcare system?
Answer: Co-leading a hospital safety committee with the local fire dept.
●● What STRATEGIC PARTENER should a case manager involve to
coordinate the discharge plan of care for a young woman needing home
intravenous (IV) antibiotics recovering from an infection?
Answer: Home Health Nurse
●● Case scenario:
A woman has just given birth for the first time and requires assistance
with breastfeeding after leaving the hospital.
Which resource should provide direct assistance to this patient during
the patient's first few weeks at home?
Answer: Lactation Consultant
