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1.Which behavioral cue would a guest who becomes overly friendly and very
talkative while in your establishment be exhibiting?
A. Lowered inhibitions
B. Impaired judgment
C. Slowed reactions
D. Loss of coordination
Correct Answer: B. Impaired judgment
Rationale: Impaired judgment is characterized by behaviors such as becoming
overly friendly and very talkative. A guest exhibiting these cues is demonstrating
poor decision-making, which is a key indicator of intoxication.
2. What measurement do states use for determining Driving While Intoxicated (DWI)
or Driving Under the Influence (DUI)?
A. Speed limit
B. Blood Alcohol Content (BAC)
C. Behavioral cues
D. Intoxication rate factors
Correct Answer: B. Blood Alcohol Content (BAC)
Rationale: States use Blood Alcohol Content (BAC) as the legal measurement for
determining DWI or DUI. BAC is a standardized measure of alcohol concentration
in the bloodstream and is the basis for legal intoxication limits.
3. How do behavioral cues help you as a server of alcohol?
A. Behavioral cues help you relate to your guests more effectively
B. Behavioral cues can tell you whether or not a guest is visibly intoxicated
C. Behavioral cues can indicate when a guest is going to stiff you on the bill
D. Behavioral cues can show you which kinds of drinks to suggest to a particular guest
Correct Answer: B. Behavioral cues can tell you whether or not a guest is visibly
, intoxicated
Rationale: Behavioral cues are the primary tool for servers to assess visible
intoxication. They indicate changes in a guest's behavior that may signal
impairment, allowing the server to make responsible decisions about continued
service.
4. Select all the pieces of information you would want to include on an Incident
Report Form.
A. Description of guest
B. Weather at time of incident
C. Time of incident
D. Reasonable efforts used
E. Names of witnesses
F. Music that was playing during the incident
G. Manager on duty
Correct Answer: A, C, D, E, G. Description of guest; Time of incident; Reasonable efforts
used; Names of witnesses; Manager on duty
Rationale: An Incident Report Form should include key factual information such as
description of the guest, time of incident, reasonable efforts used, names of
witnesses, and manager on duty. Weather and music are not typically relevant to
an alcohol service incident.
5. If a guest is not showing any behavioral cues, then his or her BAC level must be
below the legal limit.
A. True
B. False
Correct Answer: B. False
Rationale: A guest may not show behavioral cues but still have a BAC above the
legal limit. Some individuals have developed tolerance and may not display visible
signs of impairment even when their BAC is elevated. Servers should always err on
the side of caution.
,6. If a guest cannot produce a second form of ID when you ask for one, you should
refuse service.
A. True
B. False
Correct Answer: A. True
Rationale: If a guest cannot produce a second form of ID when requested, you
should refuse service. Acceptable identification is required to verify age and
identity, and if there is any doubt, it is safer to refuse service.
7. What should you do if you have checked two forms of identification but still have
doubts about serving alcohol?
A. Refuse service
B. Serve the guest
Correct Answer: A. Refuse service
Rationale: If you still have doubts after checking two forms of identification, you
should refuse service. Any uncertainty about a guest's age or identity should be
resolved in favor of responsible alcohol service.
8. Increasing one's rate of drinking over the course of an evening can be considered
impaired judgment.
A. True
B. False
Correct Answer: A. True
Rationale: Increasing the rate of drinking over the course of an evening
demonstrates impaired judgment, as the guest is not recognizing the cumulative
effects of alcohol and is making poor decisions about consumption.
9. What is the best way to prevent underage alcohol sales?
A. Ask the guest's friends to vouch for him or her
B. Serve only guests who look at least 40 years old
C. Ask every guest who might be underage for a valid ID
, D. Randomly check guests' IDs, whether they look young or not
Correct Answer: C. Ask every guest who might be underage for a valid ID
Rationale: The best way to prevent underage sales is to ask every guest who might
be underage for a valid ID. This ensures that age verification is consistent and not
based on subjective judgment alone.
10. Eating food after drinking is just as effective at preventing intoxication as eating
food before drinking.
A. True
B. False
Correct Answer: B. False
Rationale: Eating food before drinking slows the absorption of alcohol into the
bloodstream, reducing the peak BAC. Eating food after drinking does not have the
same effect because alcohol has already been absorbed.
11. What decision are you making in the second step of the Intervention Model?
A. You are deciding whether or not the guest has enough money to pay
B. You are deciding whether or not you can legally serve the guest alcohol
C. You are deciding whether or not you will need to call your manager
D. You are determining whether this is a new or a regular guest
Correct Answer: B. You are deciding whether or not you can legally serve the guest
alcohol
Rationale: The second step of the Intervention Model involves deciding whether you
can legally serve the guest alcohol. This assessment is based on the guest's age,
level of intoxication, and other relevant factors.
12. Select all of the intoxication rate factors over which you can exert some level of
control as a server of alcohol.
A. Physical size
B. Gender
C. Rate of consumption