Solution Manual for Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase

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Operations and Supply Chain Management
O O O O




SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




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Operations and Supply Chain Management
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 TABLE OF CONTENTS
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ChapterO1:OIntroduction

ChapterO2:OStrategy

ChapterO3:ODesignOofOProductsOandOServices

ChapterO4:OProjects

ChapterO5:OStrategicOCapacityOManagement

ChapterO6:OLearningOCurves

ChapterO7:OManufacturingOProcesses

ChapterO8:OFacilityOLayout

ChapterO9:OServiceOProcesses

ChapterO10:OWaitingOLineOAnalysisOandOSimulation

ChapterO11:OProcessODesignOandOAnalysis

ChapterO12:OQualityOManagement

ChapterO13:OStatisticalOQualityOControl

ChapterO14:OLeanOSupplyOChains

ChapterO15:OLogisticsOandODistributionOManagement

ChapterO16:OGlobalOSourcingOandOProcurement

ChapterO17:OTheOInternetOofOThingsOandOERP

ChapterO18:OForecasting

ChapterO19:OSalesOandOOperationsOPlanning

ChapterO20:OInventoryOManagement

ChapterO21:OMaterialORequirementsOPlanning

ChapterO22:OWorkcenterOScheduling
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Operations and Supply Chain Management
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CHAPTER 1 O




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussionOQuestions
1. UsingOExhibitO1.3OasOaOmodel,OdescribeOtheOsource-make-deliver-
returnOrelationshipsOinOtheOfollowingOsystems:

a. AnOairline
Source:O AircraftOmanufacturer,Oin-flightOfood,OrepairOparts,OcomputerOsystems
Make:OAircraftOandOflightOcrewOscheduling,OgroundOservicesOprovidedOatOairports,Oairc
raftOmaintenanceOandOrepair
Deliver:OOutboundOandOarrivingOpassengerOservice,ObaggageOhandlingO
Return:OResolveOanyOpost-
serviceOissuesOsuchOasOlostOorOdamagedOluggage

b. AnOautomobileOmanufacturer
Source:O SuppliersOofOcomponentsOandOrawOmaterials
Make:OManufacturingOofOvehiclesOandOcomponentsOorOsubassembliesOtoObeOsoldOasOsp
areOparts
Deliver:ODeliveryOtoOandOsalesOfromOdealerships,OdeliveryOofOspareOpartsOtoOtheOwhole
saleOsystem
Return:O WarrantyOandOrecallOrepairs,Otrade-ins

c. AOhospital
Source:OMedicalOsupplies,OcleaningOservices,OdisposalOservices,OfoodOservices,OqualifiedO
personnel
Make:O InpatientOrooms,OoutpatientOclinics,OemergencyOroom,OoperatingOrooms
Deliver:OSchedulingOpatients,OprovidingOtreatment,OambulanceOservice,OfamilyOcounseli
ngOReturn:OBillingOerrors,OfollowOupOvisits

d. AnOinsuranceOcompany
Source:O SuppliesOneededOforOtheOoffice,Ounderwriters,OlegalOauthorityOtoOoperate




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, Operations
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Make:OEstablishOpolicyOguidelinesOandOpricing,OfieldOagent/representativeOandOfacility
Onetwork,OdevelopOInternetOserviceOcapabilities,OestablishOpreferredOvehicleOrepairOser

viceOnetwork
Deliver:OMeetOwithOandOadviseOclients,OwriteOpolicies,OprocessOandOpayOcla
imsOReturn:O refundOofOoverpayments


2. DefineOtheOserviceOpackageOofOyourOcollegeOorOuniversity.OWhatOisOitsOstrongestOelement?OWh
atOisOitsOweakestOone?

TheOcategoriesOwithOexamplesOare:
SupportingOfacilityO-
Olocation,Obuildings,Olabs,OparkingOFacilitatingOgoodsO–

OclassOschedules,Ocomputers,Obooks,Ochalk

ExplicitOservicesO–
OclassesOwithOqualifiedOinstructors,OplacementOofficesOImplicitOservice

sO–OstatusOandOreputationO(e.g.,OIvyOLeagueOschools)

AtOIndianaOUniversityOandOtheOUniversityOofOSouthernOCalifornia,OamongOtheirOstrongestOel
ementsOareOtheirObusinessOschoolsOandOtheirOOperationsOManagementOprogramsO(ofOcours
e).OBothOalsoOhaveOveryOdedicatedOalumniOnetworks.OAOweakOelementOofOIndianaOUniversity
OisOitsOweakOfootballOprogram;OforOUSC,OweakOelementsOareOon-

campusOparkingOandOhousing.

3. WhatOserviceOindustryOhasOimpressedOyouOtheOmostOwithOitsOinnovativeness?

OurOvoteOgoesOtoOcruiseOlinesOwhichOhaveOintroducedOsuchOonboardOinnovationsOasOwaveO
machinesOforObellyOboardingOandOrockOclimbingOwalls,OasOwellOasOallOsortsOofOotherOameniti
esOtoOkeepOcruisersOinvolved.O TheOindustryOisOdoingOrecordObusinessOasOwell.

SomeOofOtheOstandoutOcompaniesOinOlessOinnovativeOindustriesOareOBankOofOAmericaO(hasOaOf
ormalizedOresearchOprogramOtoOtryOoutOnewOcustomerOservices/amenitiesOsuchOasOvideoOscre
ensOinOnextOtoOtellerOlines),OIntuitO(e.g.,OputtingOQuickenOmoneyOmanagementOsoftwareOonline
),OIkea,OJetBlueOAirlines,OandOProgressiveOInsuranceO(discussedOlaterOinOtheObook).

4. WhatOisOproduct-serviceObundlingOandOwhatOareOtheObenefitsOtoOcustomers?

Product-serviceObundlingOisOaddingOValue-
addedOservicesOtoOaOfirm’sOproductOofferingsOtoOcreateOmoreOvalueOforOtheOcustomer.OThisOpr
ovidesObenefitsOinOtwoOareas.OFirst,OthisOdifferentiatesOtheOorganizationOfromOtheOcompetitio
n.OSecondly,OtheseOservicesOtieOcustomersOtoOtheOorganizationOinOaOpositiveOway.OAlternativel
y,ObundlingOcanOalsoOinvolveOaddingOproductsOtoOaOservice,OforOexample,OaddingOtheOsaleOofO
convenienceOitemsOandOsnacksOatOaOhotel.

5. WhatOisOtheOdifferenceObetweenOaOserviceOandOaOgood?

AOserviceOisOanOintangibleOprocessO(youOcan’tOholdOitOinOyourOhands),OwhileOaOgoodOisOtheOp
hysicalOoutputOofOaOprocess.

6. LookOatOtheOjobOpostingsOatOhttp://www.indeed.comOandOevaluateOtheOopportunitiesOfo
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