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QUESTIONS AND COMPREHENSIVE
EXAM REVIEW
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, The money, time, effort, and risk a customer believes are Perceived Costs
required to obtain a product
A marketing mix that customers perceive as better than Competitive Advantage
competitors' offerings
A plan that specifies a target market and a related marketing Marketing Strategy
mix
A fairly homogeneous group of customers a firm decides to Target Market
appeal to
The controllable variables a firm uses to satisfy a target market Marketing Mix
Product Place Promotion and Price Four Ps of Marketing Mix
A written document that adds timelines resources controls Marketing Plan
and expected outcomes to a marketing strategy
The combination of multiple marketing plans within a firm Marketing Program
Planning implementing and controlling marketing activities Marketing Management Process
Assessing marketing performance and taking corrective Control
action when needed
The total value of a customer's purchases over the entire Customer Lifetime Value
relationship with a firm
A framework for marketing strategy analysis consisting of 5 Cs Framework
Customers, Company, Competitors, Collaborators, and
Context
An analysis of Strengths Weaknesses Opportunities and SWOT Analysis
Threats faced by a firm