MGT 420 MIDTERM GCU COMPLETE
STUDY GUIDE WITH PRACTICE
QUESTIONS, ANSWERS AND
COMPREHENSIVE EXAM REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
,Communication -
Communication exchange of information
Organizational communication is the study of communication within organizations
Communication apprehension an individual's level of fear or anxiety with either real or anticipated communication with
another person or persons."
--> connected to the idea of judgment from the audience, and self-image
One-way communication the manager sends a message (either verbal or written) and it is received by employees.
There is no way for the manager to know if the message was received correctly, because
there is no mechanism to receive questions from the employees regarding whether the
message was understood
Two-way communication the manager sends a message to employees, and allows for questions to be asked, so
that feedback is received by the manager regarding whether or not the message was
understood
Sender The person that initiates transition of information
Encoding the transformation of the message into a signal, which is sent over the communication
channel from the sender to the receiver
Channel the medium that transmits the message
Decoding receive(s) then decode(s) the message sent through the selected channel or channels by
translating what is seen and heard into an understanding of the message
Noise is any communication barrier that may affect how a person interprets a message
Receiver the person or persons who receive the message
Communciation flows external, internal, downward, lateral, upward
Feedback loop enables the success or failure of the messaging to be assessed, and addressed
,Jargon vocabulary particular to trade, profession, or group
Trigger words communication freezers or phrases and words that result in communication breakdown
(eg: don't be stupid)
Improving Organizational Communication Training in Public Speaking, Writing Skills, Cross Cultural Communication, Customer
Service, Interpersonal Communication
Improving active listening three components:
1. Moderate-to-high nonverbal involvement. 2. Reflects the speaker's message using
verbal paraphrasing.
3. Asking questions that encourage speakers to elaborate on his or her understanding
and experiences
Active Listening Guidelines Empathize
Be Attentive & listen carefully
Show understanding and acceptance by nonverbal behaviors
Reflect back the person's most important thoughts and feelings. Paraphrase or restate Do
not interrupt, offer advice, or give suggestions.
Remain neutral. Don't take sides.
Ask open-ended questions. Ask for clarification but be polite and respectful.
Electronic Communication Email & Netiquette
Text Messages
Social Networking (Instagram, Snapchat, Facebook, Twitter, and LinkedIn)
Cyberslacking - Using the internet for personal use during working hours
Videoconferencing
Nonverbal Communication the use of visual cues such as body language, posture, distance, eye contact, facial
expressions, touch, and voice
Cross-cultural communication compares one culture to another
Cross-Cultural (Mis)Communication: Thailand IKEA: Some product names make their customers blush in Thailand
As Thais can be quite conservative, IKEA has been forced to hire a team of local linguists
to help them avoid committing any more translation faux pas.
, Cross-Cultural (Mis)Communication: China Global internet search engine "Bing" experienced a slight problem after they launched in
China. • "Bing" in Mandarin Chinese sounds like "illness", • or it could also mean "pancake",
• depending on what Chinese dialect is used. Therefore, the internet giant changed the
name to "Biying" in China, • in reference to the longer Chinese expression "you qui bi
ying" • which roughly translates as "seek and ye shall find."
Cross-Cultural (Mis)Communication: Saudi Arabia An advertisement released by Mountain Bell to promote its telephone services in Saudi
Arabia in the 1980s failed miserably. The advertisement showed an executive talking on
the phone with his feet propped up on the desk, and showed the soles of his shoes - an
act that is considered extremely offensive and which an Arab would never do
Guidelines for Cross Cultural Communication The Capacity to be Nonjudgmental - People want to explain themselves completely
before being judged by another person. • Tolerance for Ambiguity -People vary in their
ability to deal with new and uncertain situations. • The Display of Respect -Knowing how
to express respect for a person from another culture is key. • Personalizing Knowledge
and Perception -Different cultures interpret the world around them in different ways. •
Displaying Empathy - "Put oneself in another's shoes." • Taking Turns -The interactions of
which a person is a part of must be managed carefully.
It's a myth that your nonverbal communication will mean the Examples: • Eye Contact -whether or not eye contact is made, who makes it and how
same thing in every culture you are doing business in. long it lasts • Touch (handshake, hug, or kiss?) • Paralanguage -Factors of speech such as
accent, pitch range, volume or articulation. • Gesture -In the U.S., the "OK" sign conveys
that something is acceptable. However, other countries consider this offensive. • Facial
Expressions -Winking is a facial expression particularly varied in meaning. • Posture - Can
convey power structures, attitudes and levels of civility (power poses). • Paralanguage -
It's not just what you say, it's also how you say it... pitch, volume, accents, word choice.
Email Communications -
STUDY GUIDE WITH PRACTICE
QUESTIONS, ANSWERS AND
COMPREHENSIVE EXAM REVIEW
Updated 2026 Questions and Answers | 100% Verified
Exam Prep
,Communication -
Communication exchange of information
Organizational communication is the study of communication within organizations
Communication apprehension an individual's level of fear or anxiety with either real or anticipated communication with
another person or persons."
--> connected to the idea of judgment from the audience, and self-image
One-way communication the manager sends a message (either verbal or written) and it is received by employees.
There is no way for the manager to know if the message was received correctly, because
there is no mechanism to receive questions from the employees regarding whether the
message was understood
Two-way communication the manager sends a message to employees, and allows for questions to be asked, so
that feedback is received by the manager regarding whether or not the message was
understood
Sender The person that initiates transition of information
Encoding the transformation of the message into a signal, which is sent over the communication
channel from the sender to the receiver
Channel the medium that transmits the message
Decoding receive(s) then decode(s) the message sent through the selected channel or channels by
translating what is seen and heard into an understanding of the message
Noise is any communication barrier that may affect how a person interprets a message
Receiver the person or persons who receive the message
Communciation flows external, internal, downward, lateral, upward
Feedback loop enables the success or failure of the messaging to be assessed, and addressed
,Jargon vocabulary particular to trade, profession, or group
Trigger words communication freezers or phrases and words that result in communication breakdown
(eg: don't be stupid)
Improving Organizational Communication Training in Public Speaking, Writing Skills, Cross Cultural Communication, Customer
Service, Interpersonal Communication
Improving active listening three components:
1. Moderate-to-high nonverbal involvement. 2. Reflects the speaker's message using
verbal paraphrasing.
3. Asking questions that encourage speakers to elaborate on his or her understanding
and experiences
Active Listening Guidelines Empathize
Be Attentive & listen carefully
Show understanding and acceptance by nonverbal behaviors
Reflect back the person's most important thoughts and feelings. Paraphrase or restate Do
not interrupt, offer advice, or give suggestions.
Remain neutral. Don't take sides.
Ask open-ended questions. Ask for clarification but be polite and respectful.
Electronic Communication Email & Netiquette
Text Messages
Social Networking (Instagram, Snapchat, Facebook, Twitter, and LinkedIn)
Cyberslacking - Using the internet for personal use during working hours
Videoconferencing
Nonverbal Communication the use of visual cues such as body language, posture, distance, eye contact, facial
expressions, touch, and voice
Cross-cultural communication compares one culture to another
Cross-Cultural (Mis)Communication: Thailand IKEA: Some product names make their customers blush in Thailand
As Thais can be quite conservative, IKEA has been forced to hire a team of local linguists
to help them avoid committing any more translation faux pas.
, Cross-Cultural (Mis)Communication: China Global internet search engine "Bing" experienced a slight problem after they launched in
China. • "Bing" in Mandarin Chinese sounds like "illness", • or it could also mean "pancake",
• depending on what Chinese dialect is used. Therefore, the internet giant changed the
name to "Biying" in China, • in reference to the longer Chinese expression "you qui bi
ying" • which roughly translates as "seek and ye shall find."
Cross-Cultural (Mis)Communication: Saudi Arabia An advertisement released by Mountain Bell to promote its telephone services in Saudi
Arabia in the 1980s failed miserably. The advertisement showed an executive talking on
the phone with his feet propped up on the desk, and showed the soles of his shoes - an
act that is considered extremely offensive and which an Arab would never do
Guidelines for Cross Cultural Communication The Capacity to be Nonjudgmental - People want to explain themselves completely
before being judged by another person. • Tolerance for Ambiguity -People vary in their
ability to deal with new and uncertain situations. • The Display of Respect -Knowing how
to express respect for a person from another culture is key. • Personalizing Knowledge
and Perception -Different cultures interpret the world around them in different ways. •
Displaying Empathy - "Put oneself in another's shoes." • Taking Turns -The interactions of
which a person is a part of must be managed carefully.
It's a myth that your nonverbal communication will mean the Examples: • Eye Contact -whether or not eye contact is made, who makes it and how
same thing in every culture you are doing business in. long it lasts • Touch (handshake, hug, or kiss?) • Paralanguage -Factors of speech such as
accent, pitch range, volume or articulation. • Gesture -In the U.S., the "OK" sign conveys
that something is acceptable. However, other countries consider this offensive. • Facial
Expressions -Winking is a facial expression particularly varied in meaning. • Posture - Can
convey power structures, attitudes and levels of civility (power poses). • Paralanguage -
It's not just what you say, it's also how you say it... pitch, volume, accents, word choice.
Email Communications -
