HEALTHSTREAM FINAL CERTIFICATION
2026 COMPLETE QUESTIONS AND
ANSWERS VERIFIED A+
◉ HealthStream vision
Answer: To improve the quality of healthcare by developing the
people who develop care
◉ Tier 6
Answer: Prospecting: initial approach
◉ Tier 5
Answer: Qualification: discovery call, fact finding interview
◉ Tier 4
Answer: Demonstration: value presentation
◉ Tier 3
Answer: Proposal: validating, pricing, initial negotiations
◉ Tier 2
, Answer: Vendor of choice: Negotiate, refine, details (say yes)
◉ Tier 1
Answer: Contract negotiations: final negotiations/close
◉ NOV
Answer: New Order value: new business and new solutions
◉ ROV
Answer: renewal order value
◉ TOV
Answer: total order value=ROV +NOV
◉ ARV
Answer: Annual recurring revenue
◉ ACV
Answer: Annual Contract value
◉ HStream Learning Center
2026 COMPLETE QUESTIONS AND
ANSWERS VERIFIED A+
◉ HealthStream vision
Answer: To improve the quality of healthcare by developing the
people who develop care
◉ Tier 6
Answer: Prospecting: initial approach
◉ Tier 5
Answer: Qualification: discovery call, fact finding interview
◉ Tier 4
Answer: Demonstration: value presentation
◉ Tier 3
Answer: Proposal: validating, pricing, initial negotiations
◉ Tier 2
, Answer: Vendor of choice: Negotiate, refine, details (say yes)
◉ Tier 1
Answer: Contract negotiations: final negotiations/close
◉ NOV
Answer: New Order value: new business and new solutions
◉ ROV
Answer: renewal order value
◉ TOV
Answer: total order value=ROV +NOV
◉ ARV
Answer: Annual recurring revenue
◉ ACV
Answer: Annual Contract value
◉ HStream Learning Center