BA 2030 Exam 1 (Chapters 1, 2, 3, 9, 11) Questions With
Complete Solutions
80% of message comes from body language Correct Answers
nonverbal cues
Abstract language Correct Answers language that refers to
broad concepts that an audience can interpret in multiple ways
Active listening Correct Answers a learned skill that requires
you to attentively focus on the speaker's communication,
interpret the meaning of the content, and respond with feedback
to ensure understanding
Active voice Correct Answers a sentence structure in which the
subject performs the action of the verb
Advance organizer Correct Answers information that precedes
details and provides a framework for understanding details
Affective conflict Correct Answers a conflict that results from
differences in personalities and relationships. If affective
conflicts remain unstated and unaddressed, they can lead to
tension, stress, and dysfunctional work processes
Agenda Correct Answers a detailed plan or outline of the items
to be discussed at a meeting
Analyze Correct Answers You will be able to persuade your
audience only if you understand these elements:
-Purpose: the need your proposal meets
,-Context: the circumstances that influence your proposal
-Content: the arguments and information that will motivate your
audience
Analyzing Correct Answers considering the content (the
process of looking critically at four elements of your message:
purpose and outcome, audience, content, and medium
Anecdote Correct Answers a very short story, usually a true
one, that is used to make a point and bring a subject to life
Animations Correct Answers visual effects that control when
and how elements appear on your slides while you present
Audience Correct Answers the intended recipients of your
communication
Audience benefits Correct Answers the positive outcomes your
audience will experience by agreeing with or acting on your
message
Barrier Correct Answers an obstacle that gets in the way of
effective communication
Barriers (examples) Correct Answers -language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust
you)
-noise
, -semantics (idioms, slang)
Bullet point Correct Answers one of a number of items printed
in a vertical list, preceded by a symbol called a bullet
Bullet point lists Correct Answers vertically formatted lists,
with each item preceded by a dot or other simple shape
Business case Correct Answers a justification for a proposal
showing that the recommended course of action is good for an
organization and makes business sense
Chapter 1 Correct Answers Developing Your Professional
Presence
Chapter 2 Correct Answers Working with Others
Chapter 3 Correct Answers Managing the Communication
Process
Chapter 9 Correct Answers Preparing Persuasive Business
Proposals
Chapter 11 Correct Answers Preparing and Delivering
Business Presentations
Clarity Correct Answers the quality of being unambiguous and
easy to understand
Cliches Correct Answers commonplace and often overused
phrases that have lost their force and meaning
Complete Solutions
80% of message comes from body language Correct Answers
nonverbal cues
Abstract language Correct Answers language that refers to
broad concepts that an audience can interpret in multiple ways
Active listening Correct Answers a learned skill that requires
you to attentively focus on the speaker's communication,
interpret the meaning of the content, and respond with feedback
to ensure understanding
Active voice Correct Answers a sentence structure in which the
subject performs the action of the verb
Advance organizer Correct Answers information that precedes
details and provides a framework for understanding details
Affective conflict Correct Answers a conflict that results from
differences in personalities and relationships. If affective
conflicts remain unstated and unaddressed, they can lead to
tension, stress, and dysfunctional work processes
Agenda Correct Answers a detailed plan or outline of the items
to be discussed at a meeting
Analyze Correct Answers You will be able to persuade your
audience only if you understand these elements:
-Purpose: the need your proposal meets
,-Context: the circumstances that influence your proposal
-Content: the arguments and information that will motivate your
audience
Analyzing Correct Answers considering the content (the
process of looking critically at four elements of your message:
purpose and outcome, audience, content, and medium
Anecdote Correct Answers a very short story, usually a true
one, that is used to make a point and bring a subject to life
Animations Correct Answers visual effects that control when
and how elements appear on your slides while you present
Audience Correct Answers the intended recipients of your
communication
Audience benefits Correct Answers the positive outcomes your
audience will experience by agreeing with or acting on your
message
Barrier Correct Answers an obstacle that gets in the way of
effective communication
Barriers (examples) Correct Answers -language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust
you)
-noise
, -semantics (idioms, slang)
Bullet point Correct Answers one of a number of items printed
in a vertical list, preceded by a symbol called a bullet
Bullet point lists Correct Answers vertically formatted lists,
with each item preceded by a dot or other simple shape
Business case Correct Answers a justification for a proposal
showing that the recommended course of action is good for an
organization and makes business sense
Chapter 1 Correct Answers Developing Your Professional
Presence
Chapter 2 Correct Answers Working with Others
Chapter 3 Correct Answers Managing the Communication
Process
Chapter 9 Correct Answers Preparing Persuasive Business
Proposals
Chapter 11 Correct Answers Preparing and Delivering
Business Presentations
Clarity Correct Answers the quality of being unambiguous and
easy to understand
Cliches Correct Answers commonplace and often overused
phrases that have lost their force and meaning
