UNR CHS 310 FINAL EXAM QUESTIONS AND ANSWERS | UNR CHS 310
FINAL EXAM STUDY GUIDE & PRACTICE TEST 2026/2027
ePatient - ANS ✔✔Internet savvy person who meet their own health needs using communication
technology (usually young, well educated, & rich with information)
Three spheres - ANS ✔✔powerful influence on way we communicate w/ others: personal, technical, &
public
Personal sphere - ANS ✔✔communication btwn small # of ppl that is usually not made part of public
record
ex: conversation btwn friends or acquaintances, texts, or emails)
technical sphere - ANS ✔✔governed by strict rules, such as agreed-upon standards for what constitutes
evidence and causality
ex: debate btwn scientists or trial attorneys
public sphere - ANS ✔✔conversation, argument, debate, or questioning about issues that concern ppl @
community or global level
involves diversity of perspectives in a discursive climate that invites participation
social network theory - ANS ✔✔proposes that we experience strong ties with people whose social
networks overlap ours a great deal and weak ties with people whose social networks do not overlap
much with our own
strength of weak ties - ANS ✔✔- help us avoid an isolated & insular perspective on world
- learn new ideas
- exposed to opportunities beyond our current circumstance
-experience flexibility of being different from expectations of our close friends
- can be sources of support when our close friends feel as overwhelmed as we do
- information sufficiency
information sufficiency threshold - ANS ✔✔the amount of information a person needs in order to feel
capable of coping with and understanding a threatening issue
disadvantages of eHealth - ANS ✔✔- unreliable info
- conflicting info
- overwhelming amounts of info
- digital divide
red flag claims about health frequently found online - ANS ✔✔-no author or sponsor if source is given
not well known
- sponsors selling product rather than offer free info
, - dated information
references missing or do not seem legit
- "actual" satisfied customers
- anything w/ "secret formulas", "miraculous cures", "treating all forms of cancer", "cancer disappears" &
"nontoxic"
Telehealth vs telemedicine - ANS ✔✔Some distinguish telemedicine from telehealth with the former
restricted to service delivery by physicians only, and the latter signifying services provided by health
professionals in general, including nurses, pharmacists, and others
integrated health systems - ANS ✔✔offer a spectrum of health services that may include hospitals,
outpatient surgery centers, doctors' offices, fitness centers, nursing homes, rehabilitation centers,
hospices, and more
mandates fro healthcare administrators - ANS ✔✔- enhancing health care experience
- improving community health
- controlling costs
theory of personal causation - ANS ✔✔Proposes that people naturally resist being treated as pawns who
are required to relinquish control and blindly follow orders, but people typically respond enthusiastically
and with dedication when they are treated as origins (active participants in designing and carrying out
worthwhile tasks)
motivation-hygiene theory - ANS ✔✔suggests that a different set of factors engender satisfaction versus
dissatisfaction
commitment-trust theory of relationships - ANS ✔✔proposes that people make relatively enduring
judgements between alternatives based on trust, shared values, loyalty, and commitment
corporate identity - ANS ✔✔what makes an organization recognizable in comparison to others
image - ANS ✔✔overall but sometimes fleeting feeling about a company based on its "personality"
reputation - ANS ✔✔long-term assessment by range of constituencies about "character, conscience, and
credibility"
principles of crisis and emergency risk communication (CERC) - ANS ✔✔1. be first
2. be right
3. be credible
4. express empathy
5. promote action
6. show respect
CERC rhytm - ANS ✔✔preparation
initial
maintenance
resolution
FINAL EXAM STUDY GUIDE & PRACTICE TEST 2026/2027
ePatient - ANS ✔✔Internet savvy person who meet their own health needs using communication
technology (usually young, well educated, & rich with information)
Three spheres - ANS ✔✔powerful influence on way we communicate w/ others: personal, technical, &
public
Personal sphere - ANS ✔✔communication btwn small # of ppl that is usually not made part of public
record
ex: conversation btwn friends or acquaintances, texts, or emails)
technical sphere - ANS ✔✔governed by strict rules, such as agreed-upon standards for what constitutes
evidence and causality
ex: debate btwn scientists or trial attorneys
public sphere - ANS ✔✔conversation, argument, debate, or questioning about issues that concern ppl @
community or global level
involves diversity of perspectives in a discursive climate that invites participation
social network theory - ANS ✔✔proposes that we experience strong ties with people whose social
networks overlap ours a great deal and weak ties with people whose social networks do not overlap
much with our own
strength of weak ties - ANS ✔✔- help us avoid an isolated & insular perspective on world
- learn new ideas
- exposed to opportunities beyond our current circumstance
-experience flexibility of being different from expectations of our close friends
- can be sources of support when our close friends feel as overwhelmed as we do
- information sufficiency
information sufficiency threshold - ANS ✔✔the amount of information a person needs in order to feel
capable of coping with and understanding a threatening issue
disadvantages of eHealth - ANS ✔✔- unreliable info
- conflicting info
- overwhelming amounts of info
- digital divide
red flag claims about health frequently found online - ANS ✔✔-no author or sponsor if source is given
not well known
- sponsors selling product rather than offer free info
, - dated information
references missing or do not seem legit
- "actual" satisfied customers
- anything w/ "secret formulas", "miraculous cures", "treating all forms of cancer", "cancer disappears" &
"nontoxic"
Telehealth vs telemedicine - ANS ✔✔Some distinguish telemedicine from telehealth with the former
restricted to service delivery by physicians only, and the latter signifying services provided by health
professionals in general, including nurses, pharmacists, and others
integrated health systems - ANS ✔✔offer a spectrum of health services that may include hospitals,
outpatient surgery centers, doctors' offices, fitness centers, nursing homes, rehabilitation centers,
hospices, and more
mandates fro healthcare administrators - ANS ✔✔- enhancing health care experience
- improving community health
- controlling costs
theory of personal causation - ANS ✔✔Proposes that people naturally resist being treated as pawns who
are required to relinquish control and blindly follow orders, but people typically respond enthusiastically
and with dedication when they are treated as origins (active participants in designing and carrying out
worthwhile tasks)
motivation-hygiene theory - ANS ✔✔suggests that a different set of factors engender satisfaction versus
dissatisfaction
commitment-trust theory of relationships - ANS ✔✔proposes that people make relatively enduring
judgements between alternatives based on trust, shared values, loyalty, and commitment
corporate identity - ANS ✔✔what makes an organization recognizable in comparison to others
image - ANS ✔✔overall but sometimes fleeting feeling about a company based on its "personality"
reputation - ANS ✔✔long-term assessment by range of constituencies about "character, conscience, and
credibility"
principles of crisis and emergency risk communication (CERC) - ANS ✔✔1. be first
2. be right
3. be credible
4. express empathy
5. promote action
6. show respect
CERC rhytm - ANS ✔✔preparation
initial
maintenance
resolution
