BCOM EXAM 1 CHAPTERS 1-5 UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
1. Interferences
Answer:
also called barriers; numerous factors that hinder the communication process
Question:
2. organizational communication
Answer:
the movement of info within the company structure
Question:
3. formal communication network
Answer:
a network of communication flow typified by the formal organizational chart;
dictated by the technical, political, and economic environment of the organization
Question:
4. informal communication network
Answer:
a network of communication flow that continuously develops as people interact
within the formal system to accommodate their social and psychological needs
Question:
5. downward communication
Answer:
a type of communication that flows from supervisor to employee, from policy
makers to operating personnel, or from top to bottom on the organizational chart
Question:
6. upward communication
Answer:
a type of communication that is generally a response to requests from supervisors
Question:
7. horizontal/lateral communication
Answer:
interactions between organizational units on the same hierarchical level
, Question:
8. internal messages
Answer:
messages intended for recipients within the organization
Question:
9. external messages
Answer:
messages directed to recipients outside the organization
Question:
10. context
Answer:
a situation/setting in which communication occurs
Question:
11. stakeholders
Answer:
people inside and outside the organization who are affected by decisions
Question:
12. ethics
Answer:
the principles of right and wrong that guide one in making decisions that consider
the impact of ones actions on others as well as on the decision maker
Question:
13. diversity skills
Answer:
the ability to communicate effectively with both men and women of all ages,
cultures, and minority groups
Question:
14. ethnocentrism
Answer:
the assumption that ones own cultural norms are the right way to do things
QUESTIONS AND CORRECT ANSWERS
Question:
1. Interferences
Answer:
also called barriers; numerous factors that hinder the communication process
Question:
2. organizational communication
Answer:
the movement of info within the company structure
Question:
3. formal communication network
Answer:
a network of communication flow typified by the formal organizational chart;
dictated by the technical, political, and economic environment of the organization
Question:
4. informal communication network
Answer:
a network of communication flow that continuously develops as people interact
within the formal system to accommodate their social and psychological needs
Question:
5. downward communication
Answer:
a type of communication that flows from supervisor to employee, from policy
makers to operating personnel, or from top to bottom on the organizational chart
Question:
6. upward communication
Answer:
a type of communication that is generally a response to requests from supervisors
Question:
7. horizontal/lateral communication
Answer:
interactions between organizational units on the same hierarchical level
, Question:
8. internal messages
Answer:
messages intended for recipients within the organization
Question:
9. external messages
Answer:
messages directed to recipients outside the organization
Question:
10. context
Answer:
a situation/setting in which communication occurs
Question:
11. stakeholders
Answer:
people inside and outside the organization who are affected by decisions
Question:
12. ethics
Answer:
the principles of right and wrong that guide one in making decisions that consider
the impact of ones actions on others as well as on the decision maker
Question:
13. diversity skills
Answer:
the ability to communicate effectively with both men and women of all ages,
cultures, and minority groups
Question:
14. ethnocentrism
Answer:
the assumption that ones own cultural norms are the right way to do things
