CHL FINAL EXAM UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

CHL FINAL EXAM UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS

Question:
1. The skills required to accomplish a specific task or function.
Answer:
Skill Set

Question:
2. The number of employees one person can effectively supervise decreases as the complexity of their job
duties increases
Answer:
Span of Control

Question:
3. An organizing principle that suggests each employee should only have one supervisor.
Answer:
Unity of command

Question:
4. A CS leader must be able to solicit _______ from the CS team
Answer:
input

Question:
5. The work in Sterile Storage area does NOT include _______.
Answer:
Biomedical Engineering

Question:
6. The beliefs, values, and norms shared by department personnel that are considered valid, and are passed
onto new employees in the department.
Answer:
Culture

Question:
7. A policy that permits no amount of leniency regarding harassing behavior.
Answer:
Zero-tolerance Policy

Question:
8. Unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin,
disability, age, and in some states and communities, sexual orientation.
Answer:
Discrimination

,Question:
9. Successful team leaders and their teams develop goals based on their facilities _______.
Answer:
Mission Statement

Question:
10. Those in the highest healthcare administrative levels, also called Executive Team. Usually has "chief"
in the title.
Answer:
C-Suite

Question:
11. This position leads patient care services, and oversees the nursing staff including Registered nurses
(RNs) and Licensed Nursing Assistants (LNAs)
Answer:
Chief Nursing Officer (CNO)

Question:
12. This leader is responsible for the policies and practices used to manage direct patient care
Answer:
Chief Nursing Officer (CNO)

Question:
13. Chief Nursing Officer
Answer:
CNO

Question:
14. Chief of Patient Care Practice
Answer:
CPCP

Question:
15. Chief of Surgery
Answer:
COS

Question:
16. Chief Medical Officer
Answer:
CMO

Question:
17. This nursing unit is reserved for patients with intensive nursing needs that require skilled nursing or
constant care and supervision.

,Answer:
CCU

Question:
18. Critical Care Unit
Answer:
CCU

Question:
19. Intensive Care Unit
Answer:
ICU

Question:
20. Intensive Therapy Unit
Answer:
ITU

Question:
21. Useful sources of data to generate information that specifies actual departmental performance do not
include _____
Answer:
Educational Systems

Question:
22. A collection of statistical data about a CS department's key performance indicators that indicate the
extent to which goals are being attained
Answer:
Dashboard

Question:
23. Key Performance Indicator
Answer:
KPI

Question:
24. A measurable assessment factor such as item accuracy, case carts per technician, and sterilization
accuracy
Answer:
Key Performance Indicator

Question:
25. Customer Satisfaction Ratio
Answer:
CSR

, Question:
26. Performance Improvement Indicator
Answer:
PII

Question:
27. Performance and Productivity Indicator
Answer:
PPI

Question:
28. CS leaders should receive information ______ about back-orders, patient census, OR and ancillary
department procedure schedules
Answer:
Daily

Question:
29. A graphic usually presented as a flow outline that identifies position titles and relationships in an
organization
Answer:
Organizational Chart

Question:
30. A standard used to compare and improve a department's own products or services by measuring them
against specified standards
Answer:
Benchmark

Question:
31. Activities or procedures that are successful in one situation, and may be successful in a similar
situation in another department or organization
Answer:
Best Practices

Question:
32. A predetermined course of action that identifies a key activity, and provides a general strategy; a
written statement of intent
Answer:
Policy

Question:
33. The act of following identified regulations and standards
Answer:
Compliance