BUS 301 EXAM 3 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. In 2-3 sentences, describe the communication model
(process). List the three (3) important principles we can
learn and should always remember from this model.
Answer:
The communication process is a model of how communication is given and
received from person to person. The process starts with a source, and is the
encoded through a channel, and then decoded by the receiver.
1. the words are not the message, they are the encoded message
- message- any thought, feeling, or idea
- miscommunication is caused by focusing on the words
2. no one is a perfect encoder, and no one is a perfect decoder, and it is okay
- should focus on trying our best, feedback loop
3. noise gets in the way
- physical noise: cars, phones, talking
- psychological/emotional noise: the trust level in the relationship, someone's
personality
Question:
2. What is the general relationship between the length of
time communicating with someone and how that effects
the effectiveness or ease of communication?
Answer:
Through repeated contact overtime, communication improves
Question:
3. List the three parts or components of communication and
their relative importance (%s). What implications does this
have for certain modes of communicating (e.g., phone,
letters, e-mail)?
Answer:
1. Verbal: what is said, the words, 10% of the message
2. Vocal: how it is said, differentiated by rate, pitch, volume, 30-40% of the
message
3. nonverbal: facial expressions, body posture, gestures, 50-60% of the message
, Question:
4. How important is listening in communication? In general,
how good are most people at listening compared with
sending messages?
Answer:
Listening is very important, listening allows us to demonstrate that we are paying
attention to thoughts, feelings, and behaviors.
Question:
5. What is the problem with assuming? What are the three
things you should do about it instead? (hint: It is one
word, and all three are the same)
Answer:
-When we assume, we are 80% right
-Clarify, clarify, clarify
Question:
6. List three characteristics of managers' communication.
Answer:
- Managers spend 70-80% of their time in communication
- Short and one way
Question:
7. Define "Filtering" in communication (as both a sender and
as a receiver). Indicate a reason or situation of why it
would be both good and bad as a sender, and also why it
would be good and bad as a receiver.
Answer:
- Filtering is not allowing everything to come through. As a sender it is good by
not yelling, swearing, etc. if you are mad. It can be bad as a sender because you
may not be sending enough information.
- As a receiver, it can be good by just focusing on the message being said and not
the extra. A bad thing as a receiver could be not paying attention to the message.
CORRECT ANSWERS
Question:
1. In 2-3 sentences, describe the communication model
(process). List the three (3) important principles we can
learn and should always remember from this model.
Answer:
The communication process is a model of how communication is given and
received from person to person. The process starts with a source, and is the
encoded through a channel, and then decoded by the receiver.
1. the words are not the message, they are the encoded message
- message- any thought, feeling, or idea
- miscommunication is caused by focusing on the words
2. no one is a perfect encoder, and no one is a perfect decoder, and it is okay
- should focus on trying our best, feedback loop
3. noise gets in the way
- physical noise: cars, phones, talking
- psychological/emotional noise: the trust level in the relationship, someone's
personality
Question:
2. What is the general relationship between the length of
time communicating with someone and how that effects
the effectiveness or ease of communication?
Answer:
Through repeated contact overtime, communication improves
Question:
3. List the three parts or components of communication and
their relative importance (%s). What implications does this
have for certain modes of communicating (e.g., phone,
letters, e-mail)?
Answer:
1. Verbal: what is said, the words, 10% of the message
2. Vocal: how it is said, differentiated by rate, pitch, volume, 30-40% of the
message
3. nonverbal: facial expressions, body posture, gestures, 50-60% of the message
, Question:
4. How important is listening in communication? In general,
how good are most people at listening compared with
sending messages?
Answer:
Listening is very important, listening allows us to demonstrate that we are paying
attention to thoughts, feelings, and behaviors.
Question:
5. What is the problem with assuming? What are the three
things you should do about it instead? (hint: It is one
word, and all three are the same)
Answer:
-When we assume, we are 80% right
-Clarify, clarify, clarify
Question:
6. List three characteristics of managers' communication.
Answer:
- Managers spend 70-80% of their time in communication
- Short and one way
Question:
7. Define "Filtering" in communication (as both a sender and
as a receiver). Indicate a reason or situation of why it
would be both good and bad as a sender, and also why it
would be good and bad as a receiver.
Answer:
- Filtering is not allowing everything to come through. As a sender it is good by
not yelling, swearing, etc. if you are mad. It can be bad as a sender because you
may not be sending enough information.
- As a receiver, it can be good by just focusing on the message being said and not
the extra. A bad thing as a receiver could be not paying attention to the message.
