BUS 301 EXAM 2 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. Effective managers give employees timely and task-
specific feedback about what they are doing right, but do
not give feedback about what they are doing wrong.
Answer:
False
Question:
2. Jenna and Martin complete their part of Project Zenith.
Their progress is best measured against _____ goals.
Answer:
Task
Question:
3. In the leniency perceptual error, a person
Answer:
consistently evaluates people in an extremely positive fashion.
Question:
4. When a manager evaluates employees against a
predetermined standard, he or she is minimizing _______
bias.
Answer:
contrast effect
Question:
5. CRF schedules are particularly useful when an employee
is
Answer:
learning a new skill.
Question:
6. Negative reinforcement is
Answer:
strengthening a behavior by contingently withdrawing something displeasing.
,Question:
7. An example of a(n) _____ goal is when Melissa's manager
sets a goal for her to produce 16 widgets per hour.
Answer:
objective
Question:
8. Allen makes suggestions to his boss about how the
department's performance can improve. Although his
boss always compliments his ideas, he never acts on
them. Allen then stops making suggestions. This is an
example of
Answer:
extinction
Question:
9. Alberto wants to get a 90 or above on his next chemistry
test so that he can skip the final. This is a learning goal,
rather than a performance goal.
Answer:
False
Question:
10. ________ is a process that involves an individual comparing
perceptions of his or her of performance with those of
managers, subordinates, and peers.
Answer:
360 degree feedback
Question:
11. Josh runs into heavy traffic every day while driving to
work. Yesterday, he left home earlier than usual and did
not run into heavy traffic. Again, today, he left earlier and
avoided heavy traffic. His behavior of leaving earlier
enabled him to avoid heavy traffic and reach the office
on time. In which of the following processes did Josh
engage?
Answer:
negative reinforcement
, Question:
12. Performance management involves monitoring,
measuring, and evaluating, but does not include
providing consequences for employees' performance.
Answer:
False
Question:
13. Philip got an e-mail from his supervisor with compliments
and praises for his work over the past few months. This is
an example of a __________ schedule of reinforcement.
Answer:
variable interval
Question:
14. In order to fit a situation, a manager should consider
creating behavioral, objective, or task/project goals as
appropriate.
Answer:
true
Question:
15. ______ are the general criteria used for distributing rewards.
Answer:
Results, behaviors and actions, and nonperformance
Question:
16. Carolyn is a very likable employee. Recently, her boss
rated her at the highest level in all areas of performance,
even though in some areas her performance did not
warrant this judgment. This is an example of a ___________
perceptual error.
Answer:
Halo
Question:
17. Graham's team recently completed a project, and
Graham has to provide feedback to the different team
members. He is nervous about doing this the right way.
Which of the following should Graham avoid?
Answer:
He should use the feedback to punish ineffective team members.
CORRECT ANSWERS
Question:
1. Effective managers give employees timely and task-
specific feedback about what they are doing right, but do
not give feedback about what they are doing wrong.
Answer:
False
Question:
2. Jenna and Martin complete their part of Project Zenith.
Their progress is best measured against _____ goals.
Answer:
Task
Question:
3. In the leniency perceptual error, a person
Answer:
consistently evaluates people in an extremely positive fashion.
Question:
4. When a manager evaluates employees against a
predetermined standard, he or she is minimizing _______
bias.
Answer:
contrast effect
Question:
5. CRF schedules are particularly useful when an employee
is
Answer:
learning a new skill.
Question:
6. Negative reinforcement is
Answer:
strengthening a behavior by contingently withdrawing something displeasing.
,Question:
7. An example of a(n) _____ goal is when Melissa's manager
sets a goal for her to produce 16 widgets per hour.
Answer:
objective
Question:
8. Allen makes suggestions to his boss about how the
department's performance can improve. Although his
boss always compliments his ideas, he never acts on
them. Allen then stops making suggestions. This is an
example of
Answer:
extinction
Question:
9. Alberto wants to get a 90 or above on his next chemistry
test so that he can skip the final. This is a learning goal,
rather than a performance goal.
Answer:
False
Question:
10. ________ is a process that involves an individual comparing
perceptions of his or her of performance with those of
managers, subordinates, and peers.
Answer:
360 degree feedback
Question:
11. Josh runs into heavy traffic every day while driving to
work. Yesterday, he left home earlier than usual and did
not run into heavy traffic. Again, today, he left earlier and
avoided heavy traffic. His behavior of leaving earlier
enabled him to avoid heavy traffic and reach the office
on time. In which of the following processes did Josh
engage?
Answer:
negative reinforcement
, Question:
12. Performance management involves monitoring,
measuring, and evaluating, but does not include
providing consequences for employees' performance.
Answer:
False
Question:
13. Philip got an e-mail from his supervisor with compliments
and praises for his work over the past few months. This is
an example of a __________ schedule of reinforcement.
Answer:
variable interval
Question:
14. In order to fit a situation, a manager should consider
creating behavioral, objective, or task/project goals as
appropriate.
Answer:
true
Question:
15. ______ are the general criteria used for distributing rewards.
Answer:
Results, behaviors and actions, and nonperformance
Question:
16. Carolyn is a very likable employee. Recently, her boss
rated her at the highest level in all areas of performance,
even though in some areas her performance did not
warrant this judgment. This is an example of a ___________
perceptual error.
Answer:
Halo
Question:
17. Graham's team recently completed a project, and
Graham has to provide feedback to the different team
members. He is nervous about doing this the right way.
Which of the following should Graham avoid?
Answer:
He should use the feedback to punish ineffective team members.
