BUSINESS COMMUNICATION - EXAM 1 UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
1. the five basic steps of the communication process
Answer:
(1) Sender has an idea.
(2) Sender encodes the message.
(3) Sender chooses a channel.
(4) Receiver decodes the message.
(5) Receiver gives feedback to the sender.
Question:
2. four barriers to communication
Answer:
(1) Lack of/poor language skills.
(2) Frame of reference - need to determine which topics will "reach" the most
people.
(3) Bypassing - if you say something the other person doesn't understand, they
will focus on that and stop paying attention OR using words that mean something
different to you than to the person you're speaking to.
(4) Distractions (physical and emotional)
Question:
3. reduce communication barriers
Answer:
(1) Improve language skills.
(2) Adapt to audience.
(3) Avoid distractions.
(4) Seek to understand audience's frame of reference
Question:
4. five basic types of communication
Answer:
(1) Intrapersonal communication - communication with yourself, helps you
organize and solidify your thoughts.
(2) Interpersonal - communication with other people.
(3) Small Group
(4) Public
(5) Non-verbal
, Question:
5. three main functions of all communication
Answer:
(1) Inform
(2) Persuade
(3) Promote goodwill
Question:
6. the selective processes
Answer:
(1) Selective exposure - decide what you're exposed to
(2) Selective attention
(3) Selective comprehension
(4) Selective perception
(5) Selective retention
(6) Selective action
Question:
7. selective perception
Answer:
People see what they want to see, according to their beliefs
Question:
8. information overload
Answer:
Getting more information than we can process
Question:
9. effectiveness and tone
Answer:
Effectiveness is whether or not the message accomplished what you intended.
Tone is the writer's attitude toward the reader and the subject of the message.
Question:
10. nonverbal communication and the functions of different
types
Answer:
Nonverbal communication is the sending and receiving of wordless cues between
people. The three functions are:
(1) Illustrates
(2) Reinforces and accentuates
(3) Contradicts (what you're doing vs. what you're saying)
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
1. the five basic steps of the communication process
Answer:
(1) Sender has an idea.
(2) Sender encodes the message.
(3) Sender chooses a channel.
(4) Receiver decodes the message.
(5) Receiver gives feedback to the sender.
Question:
2. four barriers to communication
Answer:
(1) Lack of/poor language skills.
(2) Frame of reference - need to determine which topics will "reach" the most
people.
(3) Bypassing - if you say something the other person doesn't understand, they
will focus on that and stop paying attention OR using words that mean something
different to you than to the person you're speaking to.
(4) Distractions (physical and emotional)
Question:
3. reduce communication barriers
Answer:
(1) Improve language skills.
(2) Adapt to audience.
(3) Avoid distractions.
(4) Seek to understand audience's frame of reference
Question:
4. five basic types of communication
Answer:
(1) Intrapersonal communication - communication with yourself, helps you
organize and solidify your thoughts.
(2) Interpersonal - communication with other people.
(3) Small Group
(4) Public
(5) Non-verbal
, Question:
5. three main functions of all communication
Answer:
(1) Inform
(2) Persuade
(3) Promote goodwill
Question:
6. the selective processes
Answer:
(1) Selective exposure - decide what you're exposed to
(2) Selective attention
(3) Selective comprehension
(4) Selective perception
(5) Selective retention
(6) Selective action
Question:
7. selective perception
Answer:
People see what they want to see, according to their beliefs
Question:
8. information overload
Answer:
Getting more information than we can process
Question:
9. effectiveness and tone
Answer:
Effectiveness is whether or not the message accomplished what you intended.
Tone is the writer's attitude toward the reader and the subject of the message.
Question:
10. nonverbal communication and the functions of different
types
Answer:
Nonverbal communication is the sending and receiving of wordless cues between
people. The three functions are:
(1) Illustrates
(2) Reinforces and accentuates
(3) Contradicts (what you're doing vs. what you're saying)
