C215 EXAM UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. Which definition used for quality evaluates how well a
product performs its intended function?
Answer:
Fitness for use
Question:
2. Fitness for use
Support services
Value for price paid
Psychological criteria
Answer:
Question:
3. Which total quality management (TQM) process was
developed to stress management's responsibility for
quality?
Answer:
14 points for quality improvement
Question:
4. Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Answer:
Question:
5. Which total quality management (TQM) process consists
of 13 published standards and guidelines?
Answer:
ISO 9000
,Question:
6. ISO 1400
ISO 9002
ISO 9001
ISO 9000
Answer:
Question:
7. A company manufactures shoes using a quality
management system. The company needs to put a
process in place to measure any defects. The company
would like to measure the number of defects and
observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on
correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
Answer:
Checklist
Question:
8. Which quality control tool should be used to monitor the
current status or end result of a process?
Answer:
Control chart
Question:
9. Checklist
Flowchart
Control chart
Scatter diagram
Answer:
Question:
10. Which group of keywords or phrases describes the
critical role that marketing plays in the total quality
management (TQM) process?
Answer:
Enhance competition; understand consumer preferences; maintain
communication with operations
, Question:
11. Baseline for managing quality process; investment in
preventative costs; budgeting
Enhance competition; understand consumer preferences;
maintain communication with operations
Review and recommend product changes; satisfy
customer needs; open communication
Reward employees; motivate staff performance; manage
operations planned changes
Answer:
Question:
12. What is the common theme in total quality management
(TQM) across all functions in an organization?
Answer:
To satisfy customer needs
Question:
13. To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Answer:
Question:
14. Which concept of variation measures the central
tendency of a set of data?
Answer:
Mean
Question:
15. Mean
Range
Standard deviation
Variable
Answer:
Question:
16. What do assignable causes of variation indicate?
Answer:
Out-of-control signals were found in the process.
CORRECT ANSWERS
Question:
1. Which definition used for quality evaluates how well a
product performs its intended function?
Answer:
Fitness for use
Question:
2. Fitness for use
Support services
Value for price paid
Psychological criteria
Answer:
Question:
3. Which total quality management (TQM) process was
developed to stress management's responsibility for
quality?
Answer:
14 points for quality improvement
Question:
4. Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Answer:
Question:
5. Which total quality management (TQM) process consists
of 13 published standards and guidelines?
Answer:
ISO 9000
,Question:
6. ISO 1400
ISO 9002
ISO 9001
ISO 9000
Answer:
Question:
7. A company manufactures shoes using a quality
management system. The company needs to put a
process in place to measure any defects. The company
would like to measure the number of defects and
observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on
correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
Answer:
Checklist
Question:
8. Which quality control tool should be used to monitor the
current status or end result of a process?
Answer:
Control chart
Question:
9. Checklist
Flowchart
Control chart
Scatter diagram
Answer:
Question:
10. Which group of keywords or phrases describes the
critical role that marketing plays in the total quality
management (TQM) process?
Answer:
Enhance competition; understand consumer preferences; maintain
communication with operations
, Question:
11. Baseline for managing quality process; investment in
preventative costs; budgeting
Enhance competition; understand consumer preferences;
maintain communication with operations
Review and recommend product changes; satisfy
customer needs; open communication
Reward employees; motivate staff performance; manage
operations planned changes
Answer:
Question:
12. What is the common theme in total quality management
(TQM) across all functions in an organization?
Answer:
To satisfy customer needs
Question:
13. To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Answer:
Question:
14. Which concept of variation measures the central
tendency of a set of data?
Answer:
Mean
Question:
15. Mean
Range
Standard deviation
Variable
Answer:
Question:
16. What do assignable causes of variation indicate?
Answer:
Out-of-control signals were found in the process.
