BUSOBA 3130 EXAM 1 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Question:
1. Why is operations and supply chain management
important to business survival?
Answer:
- use resources more efficiently- improve business processes effectiveness
- improve relationships between business entities
- help meet strategic goals- increase customer service
gets products to customers, competition and improvement, relationship with
suppliers and processes interacting
Question:
2. What is operations management?
Answer:
the processes that effectively produce, transform, and deliver a product or
service
Question:
3. What is supply chain management?
Answer:
apply a total systems approach in managing the flow of materials and information
from the beginning of the process to the end and to optimize the operations at
each step from the raw materials to the finished goods into the hands of the
consumer
Question:
4. What are key inputs to any process that produces a
product or a service?
Answer:
people
knowledge
equipment
facilities
material
services
time
money
, Question:
5. Product
Answer:
tangible
Question:
6. Service
Answer:
intangible
Question:
7. Can there be services without products?
Answer:
No
Question:
8. Manufacturing Processes
Answer:
change materials in one or more of the following dimensions:
-physical properties
-shape
-fixed dimensions
-surface finish
-joining parts and materials
low customer contact
Question:
9. Service Processes
Answer:
if a process isn't doing at least one of the following:
-locational (transportation/logistics)
-exchange (retail)
-storage (warehouse)
-physiological (healthcare)
-informational (exchange of data/info)
high customer contact
AND CORRECT ANSWERS
Question:
1. Why is operations and supply chain management
important to business survival?
Answer:
- use resources more efficiently- improve business processes effectiveness
- improve relationships between business entities
- help meet strategic goals- increase customer service
gets products to customers, competition and improvement, relationship with
suppliers and processes interacting
Question:
2. What is operations management?
Answer:
the processes that effectively produce, transform, and deliver a product or
service
Question:
3. What is supply chain management?
Answer:
apply a total systems approach in managing the flow of materials and information
from the beginning of the process to the end and to optimize the operations at
each step from the raw materials to the finished goods into the hands of the
consumer
Question:
4. What are key inputs to any process that produces a
product or a service?
Answer:
people
knowledge
equipment
facilities
material
services
time
money
, Question:
5. Product
Answer:
tangible
Question:
6. Service
Answer:
intangible
Question:
7. Can there be services without products?
Answer:
No
Question:
8. Manufacturing Processes
Answer:
change materials in one or more of the following dimensions:
-physical properties
-shape
-fixed dimensions
-surface finish
-joining parts and materials
low customer contact
Question:
9. Service Processes
Answer:
if a process isn't doing at least one of the following:
-locational (transportation/logistics)
-exchange (retail)
-storage (warehouse)
-physiological (healthcare)
-informational (exchange of data/info)
high customer contact
