BUSOBA 3130 EXAM 1 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Question:
1. operations management
Answer:
the processes that effectively produce, transform, and deliver a product or
service - how things get done
Question:
2. key inputs to any product/service
Answer:
people, knowledge, equipment, facilities, material, services, energy, time, money
Question:
3. product
Answer:
result of the transformation of inputs- can be physical goods or intangible
services
Question:
4. service
Answer:
intangible activity or benefit
Question:
5. can there be services without products?
Answer:
yes there can be
Question:
6. manufacturing processes
Answer:
change materials in one or more of the following dimensions:
-physical properties
-shape
-fixed dimensions
-surface finish
-joining parts and materials
, Question:
7. service processes
Answer:
a process that isnt changing from the above
-locational- transportation/logistics
-exchange- retailing
-storage- warehousing
-physiological- health care
-informational- exchange of data/info
Question:
8. 4 core processes
Answer:
1. customer relationship process: identify, attract, and build relationships with
external customers and facilitate the placement of orders
2. new service/product development processes: design and develop new
services or products from inputs received from external customer specifications
3. order fulfillment processes: the activities required to produce and deliver the
service or product to the external customers
4. supplier relationship processes: select suppliers of services, materials and info
and facilitate the timely and efficient flow of these items into the firm
Question:
9. operations strategy
Answer:
the approach, consistent with the organization strategy, that is used to guide the
operations function
-cost, quality, delivery, flexibility
Question:
10. core competencies
Answer:
the unique resources and strengths that an organization develops and possesses-
determine firms core processes
AND CORRECT ANSWERS
Question:
1. operations management
Answer:
the processes that effectively produce, transform, and deliver a product or
service - how things get done
Question:
2. key inputs to any product/service
Answer:
people, knowledge, equipment, facilities, material, services, energy, time, money
Question:
3. product
Answer:
result of the transformation of inputs- can be physical goods or intangible
services
Question:
4. service
Answer:
intangible activity or benefit
Question:
5. can there be services without products?
Answer:
yes there can be
Question:
6. manufacturing processes
Answer:
change materials in one or more of the following dimensions:
-physical properties
-shape
-fixed dimensions
-surface finish
-joining parts and materials
, Question:
7. service processes
Answer:
a process that isnt changing from the above
-locational- transportation/logistics
-exchange- retailing
-storage- warehousing
-physiological- health care
-informational- exchange of data/info
Question:
8. 4 core processes
Answer:
1. customer relationship process: identify, attract, and build relationships with
external customers and facilitate the placement of orders
2. new service/product development processes: design and develop new
services or products from inputs received from external customer specifications
3. order fulfillment processes: the activities required to produce and deliver the
service or product to the external customers
4. supplier relationship processes: select suppliers of services, materials and info
and facilitate the timely and efficient flow of these items into the firm
Question:
9. operations strategy
Answer:
the approach, consistent with the organization strategy, that is used to guide the
operations function
-cost, quality, delivery, flexibility
Question:
10. core competencies
Answer:
the unique resources and strengths that an organization develops and possesses-
determine firms core processes
